Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
714 reviews
from
External reviews are not included in the AWS star rating for the product.
Good tool to manage any CRM process
What do you like best about the product?
Creation of Personalized Journey's. It's very easy to create all our CRM need base triggers for customer retention through WebEngage system
What do you dislike about the product?
Cutrently Reporting Structure is quite time consuming & doing same tasks multiple time
What problems is the product solving and how is that benefiting you?
Customer Retention, by using WebEngage we are getting benefits of mapping my whole CRM activities in well format & personalized manner
Best way to automate a customer journey.
What do you like best about the product?
The Best Feature is a Journey Designer. It is so easy that any non tech also can understand and work with that easily.
What do you dislike about the product?
We don't have much type of reports or filters. Webengage should create a excel export of every report and save as png to every graph.
What problems is the product solving and how is that benefiting you?
We are sending all our campaign email to client as per event on perfect timing with help for Journey Designer.
Recommendations to others considering the product:
System like webengage should be used by every big organization who want to make their client communication system automate.
One of the best tools for solving problems in EdTech domain
What do you like best about the product?
The design is pretty straightforward and easy to use.
Ability to create multiple journeys and design multiple notifications
Smooth onboarding and very good customer support.
Ability to create multiple journeys and design multiple notifications
Smooth onboarding and very good customer support.
What do you dislike about the product?
It can't support if a user has multiple parallel journeys. This is a common case in EdTech. A learner will have access to multiple courses at the same time and Webengage can't help if you want to trigger engagement notifications at a course level.
What problems is the product solving and how is that benefiting you?
User Engagement, Engagement/Activity Analysis, A/B Testing, Marketing Analysis, etc
Good Product with great Support Team
What do you like best about the product?
The support team is really helpful in helping us meet our business requirements.
They help us with customized solutions that are not supported by the existing product.
Customer journeys are the biggest asset that enables us to do behavioral marketing. Its integration with APIs helps us customize our journeys effectively.
They help us with customized solutions that are not supported by the existing product.
Customer journeys are the biggest asset that enables us to do behavioral marketing. Its integration with APIs helps us customize our journeys effectively.
What do you dislike about the product?
There are a few things we should definitely look into:-
- Integration of journeys with Surveys
- Having the logic of AND as well as OR configurable in the same segment creation. Currently, we do a lot of workarounds as at a time it only supports one logic.
- Improve our analytics metrics
- Events registration in the user journey path dashboard is not consistent and misses few events now and then
- Integration of journeys with Surveys
- Having the logic of AND as well as OR configurable in the same segment creation. Currently, we do a lot of workarounds as at a time it only supports one logic.
- Improve our analytics metrics
- Events registration in the user journey path dashboard is not consistent and misses few events now and then
What problems is the product solving and how is that benefiting you?
We are solving the following problems:-
- Behavioral marketing; Sending marketing communication based on user inputs from CRM and website
- Optimizing our CRM processes by sending user activities via Webengage
- Behavioral marketing; Sending marketing communication based on user inputs from CRM and website
- Optimizing our CRM processes by sending user activities via Webengage
Easy to understand TOOL which helps in making journeys through different channels of CRM.
What do you like best about the product?
I have made different Journeys based on dormancy, RNB customers, Wishlisters through different channels of CRM which helped in increasing the revenue. The most important feature which I liked is small logic with Just drag and drop feature. Also, we can change the communication easily in journeys. Apart from Journeys, we can download the data which will give you the complete information like delivered numbers, clicks,opens,sent numbers, conversion, Revenue which helps in analysis whenever required.
What do you dislike about the product?
I did not find any drawbacks in webengage. However, as reports can be downloaded easily but only for one month. There should be feature to download the data of any number of months.
What problems is the product solving and how is that benefiting you?
I have made journeys which helped in increasing the clicks and opens which results in increased revenue. We are using journeys and web push for traffic problem solving.
Recommendations to others considering the product:
WebEngage is an easy to implement tool with logics where we can make journeys easily with just drag and drop. Ecommerce companies should use this Tool to enhance the clickability, revenue and to solve traffic problems.
User friendly platform
What do you like best about the product?
Segmentation is easier; interface is really user friendly irrespective of tech background
What do you dislike about the product?
Analytical tools and reporting can be improved.
What problems is the product solving and how is that benefiting you?
Customer engagement and targeting.
Good tool for marketing and journey automations
What do you like best about the product?
The ability to set up customized journey for users basis their actions is the most useful feature.
What do you dislike about the product?
Analytics capabilities are sub-par. One cannot do cohort analysis, time-series comparisons of user behaviour, top-performing events, etc. The list is long.
What problems is the product solving and how is that benefiting you?
USer egnagement is the primary need we are addressing through customizable journeys.
A Good tool for User Communications
What do you like best about the product?
* Journeys - Can Automate User flow through pre-defined custom Journeys. It reduce manual labor.
* Relays - More powerful version of Journey, where custom business events can be setup in order to automate user flow.
* Include & Exclude Multiple segments in Communications Like Email/SMS/Push/Webpush
*Push Amplification - Increases Push Notifications Delivery
* Relays - More powerful version of Journey, where custom business events can be setup in order to automate user flow.
* Include & Exclude Multiple segments in Communications Like Email/SMS/Push/Webpush
*Push Amplification - Increases Push Notifications Delivery
What do you dislike about the product?
*In-app Experience - only CTA is clickable in screen blocker In-app, also Button is compulsory & is positioned at bottom of creative so not much can be done regarding that.
* Unable to distinguish Inapp if you are using 2 apps.
* OnSite - Most of time segments doesn't appear in onsite campaigns. also conversion of onsite are not event based.
* Multiple conversion for campaign - Not Supported.
*Can't visualize data of 2 events in one screen, in order to compare
* Unable to distinguish Inapp if you are using 2 apps.
* OnSite - Most of time segments doesn't appear in onsite campaigns. also conversion of onsite are not event based.
* Multiple conversion for campaign - Not Supported.
*Can't visualize data of 2 events in one screen, in order to compare
What problems is the product solving and how is that benefiting you?
We are using webengage for marketing automation & analytics. It has helped to segment our customers & send them communication accordingly.
Great platform to reach our customers at the right place and time!
What do you like best about the product?
1. Ease of Use in terms of campaign creation, reports, event management, etc.
2. 24*7 support team availability for solving any kind of issue.
3. Innovative product features like geo-targeting, include exclude feature in campaigns, etc.
4. Third-party integration like SMS, email, etc is easy to execute.
5. The onsite notification has helped improve offer visibility for desktop and mobile web audience.
6. Journey campaigns to reach out to customers as and when they drop and to upsell and xsell with best offers.
7. Reaching out to customers with the communication of their recent search using nunjucks in the campaigns has helped improve CTR and conversion rates.
2. 24*7 support team availability for solving any kind of issue.
3. Innovative product features like geo-targeting, include exclude feature in campaigns, etc.
4. Third-party integration like SMS, email, etc is easy to execute.
5. The onsite notification has helped improve offer visibility for desktop and mobile web audience.
6. Journey campaigns to reach out to customers as and when they drop and to upsell and xsell with best offers.
7. Reaching out to customers with the communication of their recent search using nunjucks in the campaigns has helped improve CTR and conversion rates.
What do you dislike about the product?
1. Segment brewing speed at times are slow
3. Web push as a communication channel can be improved to help reach out to desktop and mobile web users.
3. Web push as a communication channel can be improved to help reach out to desktop and mobile web users.
What problems is the product solving and how is that benefiting you?
A 360-degree communication platform, WebEngage has helped us reach heights! We have been mostly using to send out communications. The option to create a segmented audience set and to send out a specific communication basis their recent search history has helped to improve customer engagement. Features like journey creation and reaching out to the customer as and when they drop with best offers have improved conversions on the platform. Also, other features like onsite notification have helped us improve offer visibility for desktop and mobile web audience. Overall, we can say its a great tool to use for regular customer engagement.
Recommendations to others considering the product:
It's a great tool to continuously engage with your customers!
Webengage has done the most important thing right - Support
What do you like best about the product?
Webengage has all the capabilities required to pull off any marketing automation. Though what I like the most is there customer support. They have one of the shortest TAT I have ever come across in SAAS business
What do you dislike about the product?
Lack of proper knowledge base (Videos specifically)
What problems is the product solving and how is that benefiting you?
Basic marketing automation on our web platform
showing 671 - 680