Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
714 reviews
from
External reviews are not included in the AWS star rating for the product.
Great company and excellent product.
What do you like best about the product?
It's challenging to decide whether we like the complete flexibility of the platform or the service and advice we get from WebEngage. Both have been absolutely on par and extremely helpful to our growth strategy. Also, I appreciate that they are regularly deploying new products and features to production.
What do you dislike about the product?
WebEngage is a relatively new product to market so at times you can feel their product is still maturing, but overall it's a very solid product that I would take any day to an old school enterprise platform.
What problems is the product solving and how is that benefiting you?
There are many good platforms available such as Hubspot or Marketo to help drive engagement, but WebEngage really packages more omni-channel marketing strategies and testing into one platform than any others I've experienced.
Marketing Automation Platform You Need!
What do you like best about the product?
I am a fan of Journey Builder, User Overview Builder via Event, Funnel, Cohort Plotting.
Plus added advantage of Attribute tracking gives directional decision-making capabilities
Plus added advantage of Attribute tracking gives directional decision-making capabilities
What do you dislike about the product?
Graph Download Option is not Available on WebEngage
What problems is the product solving and how is that benefiting you?
Big Problem Statement likes Automating Communication on User Behaviour to Small but critical problems like People who are close to Funnel, Converting them with Coupons.
Webengage has simplified my automation to a large extent, making my life easier.
What do you like best about the product?
The ability and intuitive journey builder which allows me to add detail in the customer journey.
What do you dislike about the product?
Analytics and data visualisation is poor.
What problems is the product solving and how is that benefiting you?
Automation of my entire customer communication.
WebEngage is a good product for customer engagement
What do you like best about the product?
WebEngage's platform helped us plan and execute personalised remarketing campaigns and customer journeys within a very short span of time with a good ROI. It was easy for the team to learn how to use the platform and adapt to it. The journey builder is the best feature of the platform. An increase in our MoM repeat orders to some extent can be attributed to an efficient use of WebEngage as a platform.
What do you dislike about the product?
Analytics and attribution are not the strong enough to rely on it completely and move away from traditional in-house/third party analytics tool. Thus for business insights we still rely on other tools. The conversion tracking in case of on-site notification is only limited to URL based tracking and not event tracking.
What problems is the product solving and how is that benefiting you?
WebEngage helped us in making insights actionable with a very low turn around time. Majority of our drop-offs happened on our product description page. Thus to reduce it, we started on-site notifications for ongoing offers as well as remarketing campaigns through channels such as Push, Email, SMS, On-site Notification based on reachability. Because of features like customer segmentation, we are able to send out personalised communication to each segment.
Recommendations to others considering the product:
The integration and the maintenance are the most critical parts. Do make sure that event tracking works correctly and it does not get affected by newer releases on your platform.
Easy & automatic push marketing
What do you like best about the product?
Its super easy to push messages to users depending on their actions on our app
What do you dislike about the product?
We haven't found any problems as such with the product yet.
What problems is the product solving and how is that benefiting you?
We are able to send relevant messaging to users depending on which part of the user journey they are in. We are also able to send this messaging via multiple channels.
Recommendations to others considering the product:
Go for it! Its marketing on steroids and without hassle!
Useful tool
What do you like best about the product?
Journey creation is something I like a lot. It is very helpful to interact with customers on different touch points
What do you dislike about the product?
Not so user friendly and doesn't have quick report feature. You may include it.
What problems is the product solving and how is that benefiting you?
We are solving the problems of customers' experience and user journey communication. We are able to interact with customers on different channels.
Webengage User Experience
What do you like best about the product?
Best Omni Channel Marketing Automation Tool
WebEngage’s cross-channel engagement has helps you engage audience seamlessly
WebEngage’s cross-channel engagement has helps you engage audience seamlessly
What do you dislike about the product?
I have a suggestion that the reporting and event report can have more option to modify and downloadable options.
What problems is the product solving and how is that benefiting you?
You can create transparent and well identifiable in user journeys.
Engaging users through various channels
Engaging users through various channels
Recommendations to others considering the product:
Webengage is so good when it comes to omni-channel Marketing and growth hacking. Customer engagement made simple.
Ease of use with great features
What do you like best about the product?
Acko General Insurance have been using webengage for over a year now and we have been having a great time together.
The features that webengage have been providing us over a year including tracking user activities, running lead nurturing campaigns with personalized communication have allowed us to run the day to day operation with ease.
The best part about the entire team is that the work around time for any issues are really short with a great support team who is always there to help you out with any concerns or doubts too.
The features that webengage have been providing us over a year including tracking user activities, running lead nurturing campaigns with personalized communication have allowed us to run the day to day operation with ease.
The best part about the entire team is that the work around time for any issues are really short with a great support team who is always there to help you out with any concerns or doubts too.
What do you dislike about the product?
- Time frame for new features that are to be developed
- Some unidentified issues takes forever to get solved
- Some unidentified issues takes forever to get solved
What problems is the product solving and how is that benefiting you?
Personalized communication to customers about renewals and payment dropoffs.
Educating the customer about new updates on insurance industry
Notifications for offers
Educating the customer about new updates on insurance industry
Notifications for offers
Good ROI & Excellent TAT for support
What do you like best about the product?
WebEngage has been instrumental in bringing our multi platform channels together and work harmoniously.
The cohorts data is useful in understanding the engagement and retention of the users.
Automation of most of the engagement with Journeys and webhooks is the best
The cohorts data is useful in understanding the engagement and retention of the users.
Automation of most of the engagement with Journeys and webhooks is the best
What do you dislike about the product?
Although the product is great and they release a lot of updates at par with global brands, there are no proactive suggestions, implementation of use cases or handholding in implementing latest product features. We would be glad if the success manager comes up pro-actively provide us with the past learnings. Maybe automated AI based insights via Email will also help.
What problems is the product solving and how is that benefiting you?
We were able to create a unified platform for all marketing communication.
Saved a lot of manual work & improved conversion rates.
Analytics provided and the raw event data access via Big query helps to analyze the data internally.
Saved a lot of manual work & improved conversion rates.
Analytics provided and the raw event data access via Big query helps to analyze the data internally.
Recommendations to others considering the product:
ROI is great
Quick Support
Dedicated Success Manager for instant doubt clarifications
Aside, make sure you know what exactly needs to be implemented post the initial launch.
Quick Support
Dedicated Success Manager for instant doubt clarifications
Aside, make sure you know what exactly needs to be implemented post the initial launch.
An easy tool to re-market,up-sell and gather user behaviour intelligence
What do you like best about the product?
WebEngage as a tool is quiet simple to use, I, as a novice was able to understand the ins and outs in 30 days. The promptness, patience and the support by the integration team was very helpful. Post integration, the insight and the support by the customer success team is very encouraging. They, in the last 6 months have developed 2 unique solutions for us at Sulekha. Those solutions are helping us convert users at a higher percentage than expected. Their support team is always available to solve any problems.
What do you dislike about the product?
Sometimes the portal can be a tad bit slow to run queries or while segmenting users.
What problems is the product solving and how is that benefiting you?
We've helped bring back dropped off customers, we've created journeys to sell related needs to users. In all, we use WebEngage to influence repeat users.
Recommendations to others considering the product:
Use all means of communication portals available for effective conversion percentages.
showing 661 - 670