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WebEngage - Full Stack Customer Engagement and Retention Platform

WebEngage | 1

Reviews from AWS Marketplace

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External reviews

659 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Prithvi Raj T.

Must-have tool for any serious marketer with almost zero dependency on in-house tech

  • October 11, 2018
  • Review verified by G2

What do you like best about the product?
The journey feature. It's absolutely amazing and it gives a marketer flexibility to hand-hold and manoeuvre as desired. All of this without your in-house tech not being involved much. This is a critical point as most of us struggle with limited bandwidth internally and want so much to be done. This is exactly where WE comes in solves almost every single problem you can imagine.
What do you dislike about the product?
Takes a bit of learning but their in-house team steps in every single time to help you implement it. The TAT from them will blow you away.
What problems is the product solving and how is that benefiting you?
Maximizing conversions, cross-selling, farming, Feedbacks, NPS you name it !!
Recommendations to others considering the product:
If you are serious about scaling fast then do not look any further. Do not waste time trying to build this on your own. The only time you should spend is figuring out how to integrate it and what all use-cases you want to build it for. The team at WE will help you navigate in that journey. Trust me, take the deep dive right-away.

    Ryan L.

very good opportunity

  • October 05, 2018
  • Review provided by G2

What do you like best about the product?
getting prospects to signup for my site. its very easy
What do you dislike about the product?
having a hard time sharing my webslink.
What problems is the product solving and how is that benefiting you?
more profits

    Real Estate

It helps our company

  • September 23, 2018
  • Review provided by G2

What do you like best about the product?
It makes our marketing more effective and the process is smooth.
What do you dislike about the product?
I dislike that there isn’t an option to share with others like a google docs.
What problems is the product solving and how is that benefiting you?
It helps speed up our process with the clients.

    Hospitality

Great product

  • August 30, 2018
  • Review provided by G2

What do you like best about the product?
It is easy to use with an easy set up. It has helped sales conversions greatly. Everyone in the office seems to like it.
What do you dislike about the product?
It is on the pricier side but I if your company pays then I do not see any major issues.
What problems is the product solving and how is that benefiting you?
It has helped with sales conversions greatly.

    Rupa G.

Excellent Marketing Automation tool

  • July 31, 2018
  • Review verified by G2

What do you like best about the product?
The tool is fairly easy to use. It is extremely reliable. After the initial set up we did not need any developer involvement and the marketing team was able to handle setting up of the various journeys pretty easily. I really like the omnichannel support here and we are able to target customers using channels that work for them.
What do you dislike about the product?
The reporting dashboard could be more intuitive. It is currently not that user-friendly and we have to do a lot of back and forth with our systems to have reports generated in the format that we can use for internal reporting. We are also not yet able to integrate with Freshsales (our CRM). Ideally would prefer to have that.
What problems is the product solving and how is that benefiting you?
We are using Webengage, to push users through our funnel.
We also use Webengage for customer engagement and retention purposes.

This tool has helped us with not just customer acquisition but also customer retention and engagement.
Recommendations to others considering the product:
I think it's a great marketing automation tool. We have evaluated several tools out there and are definitely happy with the choice of going with Webengage. The onboarding and support team are simply awesome and very prompt with their response and solutions. Highly recommend Webengage to anyone considering a solid Marketing Automation Tool.

    Ezekiel V.

Fit the bill perfectly feature-wise and cost-wise

  • July 26, 2018
  • Review verified by G2

What do you like best about the product?
Realtime (or near realtime) push notifications triggered by campaigns -- highly sought after, very powerful feature.
What do you dislike about the product?
Nothing at all. Service has been great and features are exhaustive.
What problems is the product solving and how is that benefiting you?
Sending marketing/retention push notifications and in-app messages to users based on behavioral patterns, segments, and campaigns.
Recommendations to others considering the product:
Do your due diligence with trial accounts in the dashboards for various competitors and keep in mind that they do not all offer the same feature sets. For example, realtime push notifications and triggered push notifications (something we rely upon) were rare among competition.

    Internet

Excellent Marketing Automation tool to reach your custumer

  • June 01, 2018
  • Review verified by G2

What do you like best about the product?
Excellent Support
Simple to use system
Able to see and understand the customer behavior
Journeys are an excellent way to engage with users
What do you dislike about the product?
Complex Use Cases handling needs some assistance
Lack of Templates
Central management /reuse of messages
What problems is the product solving and how is that benefiting you?
- webengage powers our complete customer retention and engagement process.
- We have defined our journeys and interaction steps which automates a lot of user tracking and sending out messages/notifications/ SMS and emails very easily
- Central management system for marketing to send information across channels
- It has helped in improving our retention cohorts
- Has helped in new user registration
- Has improved our new and old user conversion

    Oil & Energy

Amazing experience with Webengage

  • January 05, 2018
  • Review verified by G2

What do you like best about the product?
Creation of customer journey to automate all your communication with customers. Technical and support staff is very helpful
What do you dislike about the product?
Analytics is not detailed compared to Google Analytics
What problems is the product solving and how is that benefiting you?
We are using Webengage as a marketing automation platform. We are using it for customer communication and engagement through sending push notification, In App notification. The major benefit of this platform is that you can automate the process through customer journey.
Recommendations to others considering the product:
Very helpful for marketing people

    Nicholas W.

Web Engage provided a great way think about automated visual marketing.

  • September 08, 2016
  • Review provided by G2

What do you like best about the product?
The customizability. I appreciated that Web Engage allowed me to build out an approach that was specific to my needs.
What do you dislike about the product?
The interface at times felt a bit confusing.
What problems is the product solving and how is that benefiting you?
How to digitally breakthrough to our audience without being unabashedly in their face. Web Engage has helped me identify ways to achieve that.

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