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The ease with which we can execute even the most difficult tasks is beyond exceptional
What do you like best about the product?
Even the most difficult tasks can be handled smoothly because of the support we get from the employees of WebEngage.
What do you dislike about the product?
There was an issue in creating live segments and it is still there as it takes very much time. Sometimes we lose out time-specific campaigns because of the non-availability of the segment as it takes more time than usual to brew.
What problems is the product solving and how is that benefiting you?
The major issue is with live segments only. Also, I face some issues while using cohorts as well. My understanding is the most performing cell should be in the darkest shade of blue, but its results are never of the default behavior.
Webengage!! They helped us for Marketing Automation.
What do you like best about the product?
It is easy to understand what our users are doing and how we can target them. We can engage our customers using different tools they are providing. It is very simple.
What do you dislike about the product?
They have to integrate Website Layout/UI with the new UI. They can create a better dashboard. Overall Dashboard.
What problems is the product solving and how is that benefiting you?
We are trying to solve the Funnel Drop off and communication problems for our user. We are able to achieve significant progress. Especially during the COVID times.
I am satisfied how the system's work
What do you like best about the product?
All systems functionalities are useful for me.
What do you dislike about the product?
Delays in shipping time. System errors quite often. Sometimes stuttering and errors when I want to save a campaign.
What problems is the product solving and how is that benefiting you?
We deliver messages and all communications to our clients using WE.
WebEngage a recommended tool for having a live overview about all your data stuff happening
What do you like best about the product?
The best part about WebEngage is that it helps me drive the Marketing campaigns with a lot of ease with help of Journeys based on User actions
What do you dislike about the product?
If I have to copy just a content from one of my already delivered sms, email or push, I have to first open the previous one and navigate myself to the content page which I think can be reduced a little bit
What problems is the product solving and how is that benefiting you?
The best part which WebEngage plays with my day to day activity is to streamline User acquisition and retention process through triggered SMS / Push / Email (trigger based on pre defined User activity)
Recommendations to others considering the product:
If you are searching for a tool to help you with User acquisition and retention, then I must say go for it
Excellent Multi-Channel Platform - Capable Of Handling Hyper Growth
What do you like best about the product?
Ease of use with the drag and drop canvas and excellent customer care team for all queries and product strategies to best optimize processes.
It really is a very useful and fast tool to set up journeys. It also supports pop-ups and desktop push notifications built in which is a nice touch.
It really is a very useful and fast tool to set up journeys. It also supports pop-ups and desktop push notifications built in which is a nice touch.
What do you dislike about the product?
Some more functionality with AB Testing and the ability to build in a notifications management center for users to manage all communications channels opt in/out's would be good but overall very happy.
What problems is the product solving and how is that benefiting you?
Complex customer journeys running over 50,000 webinars a month to have it all automated with the rest of the entire student journey.
We have reduced the level of manual work by 30X with WebEngage automation.
We have reduced the level of manual work by 30X with WebEngage automation.
Recommendations to others considering the product:
Obviously do your homework but overall I couldn't recommend WebEngage more, its a fantastic platform that will most likely be playing with the big boys very soon as its growing fast and in the right direction.
WebEngage has a clear and simple dashboard. Super easy to use!
What do you like best about the product?
WebEngage has helped us to distribute our campaigns efficiently. Push, web-push, and email in one platform and no confusion at all since they have a clear and simple dashboard. The support team very helpful, especially our CSM - Azra.
What do you dislike about the product?
1. The segment for journey needs to support multiple segments too.
2. Sometimes the dashboard works very slow, especially while creating a segment.
3. In our case, we sometimes have an issue in launch campaigns for IOS users.
2. Sometimes the dashboard works very slow, especially while creating a segment.
3. In our case, we sometimes have an issue in launch campaigns for IOS users.
What problems is the product solving and how is that benefiting you?
1. Personalised communication to our users
2. Customer journeys have helped us to automated several campaigns
3. The one-time campaign has increased our conversion
2. Customer journeys have helped us to automated several campaigns
3. The one-time campaign has increased our conversion
Recommendations to others considering the product:
If you are a beginner, just start with this tool. Surely you'll have a seamless experience
One of the best marketing automation tool
What do you like best about the product?
The best part is you get all your marketing channels integrated under one roof and tied together. The users journeys can tie up with all possible touch points.
What do you dislike about the product?
I think once they make all CS touch points part of the campaign then this will be a tool to beat
What problems is the product solving and how is that benefiting you?
We wanted to have a centralized tool for marketing which can tie up all communication channels and make it easier for a marketeer to focus on campaigns rather than tools
Easy to use.
What do you like best about the product?
IT is a user friendly dashboard for working.
What do you dislike about the product?
Customer Support should be more prominent.
What problems is the product solving and how is that benefiting you?
App Reports, Campaigns, Web Reports and Campaigns
WE is a phenomenal tool.
What do you like best about the product?
1. The WE support team is helpful.
Azra has been always there to help with new ideations to uplift our revenue growth and the way she takes things is very fruitful.
3. Designing a Journey is also easy and very helpful for growth and Azra has helped at every step.
2. Reporting is very good at WebEngage also it has specifically category and channel-wise reporting which helps in tracking the metrics with less effort.
3.
Azra has been always there to help with new ideations to uplift our revenue growth and the way she takes things is very fruitful.
3. Designing a Journey is also easy and very helpful for growth and Azra has helped at every step.
2. Reporting is very good at WebEngage also it has specifically category and channel-wise reporting which helps in tracking the metrics with less effort.
3.
What do you dislike about the product?
I didn't much of downsides but [sometimes] it works really slow.
What problems is the product solving and how is that benefiting you?
1.Solve for the web session and web revenue through WE
2. Creating an Online journey plus recurring journey also is pretty good.
3. Setting up web triggers and more
2. Creating an Online journey plus recurring journey also is pretty good.
3. Setting up web triggers and more
Recommendations to others considering the product:
It is a phenomenal tool as I said before and It is a must-use tool for B2C Org
Mastering the art of Customer Retention
What do you like best about the product?
I think so far the best thing has been the ability to come in front of the right audience at the right time with super relevant content and that too using visual workflows in no time.
Another aspect is the phenomenal support my CSM (Taffy Gill) provides, he always makes sure that we are not stuck anywhere and very smoothly helps us proceed our way to more advanced features that Webengage has to offer.
Another aspect is the phenomenal support my CSM (Taffy Gill) provides, he always makes sure that we are not stuck anywhere and very smoothly helps us proceed our way to more advanced features that Webengage has to offer.
What do you dislike about the product?
Nothing to dislike as such so far, the tool has been unlocking great potential for us consistently, still a lot to explore and master, but yeah it's on a little expensive end, that could be one factor otherwise!
What problems is the product solving and how is that benefiting you?
Couple of benefits:
1. Understanding the purchase patterns and behaviour of our customers and optimizing campaigns for better conversions.
2. Leveraging the pop up builder to capture all website visitors.
3. Maximizing repeat sales by offering codes in the emails.
4. Connecting with our existing customer base with a very targeted approach.
5. Generating repeat sales by automating reminder and miss you journeys.
1. Understanding the purchase patterns and behaviour of our customers and optimizing campaigns for better conversions.
2. Leveraging the pop up builder to capture all website visitors.
3. Maximizing repeat sales by offering codes in the emails.
4. Connecting with our existing customer base with a very targeted approach.
5. Generating repeat sales by automating reminder and miss you journeys.
Recommendations to others considering the product:
A no brainer if you wish to level up your customers experience and keep nurturing them to make them loyal to your brand.
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