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I'd recommend it because it meets almost all our needs and its customer care is swift and helpful.
What do you like best about the product?
thorough feature list
responsive support
ease of use
responsive support
ease of use
What do you dislike about the product?
lack of certain features
unreliability in certain functions
unreliability in certain functions
What problems is the product solving and how is that benefiting you?
- retargeting and re-engaging users
- categorized announcements
- categorized announcements
Recommendations to others considering the product:
Make sure that integration prosses
Complete marketing automation tool
What do you like best about the product?
WebEngage works really well with the website & mobile app for marketing activity. I can also use multiple options to integrate realtime campaign changes creation, modification easily without any coding ability
What do you dislike about the product?
so far no issue we have faced while running any campaigns
What problems is the product solving and how is that benefiting you?
realtime engagement with the visitors and turning potential visitors into customer
User Friendly Tool
What do you like best about the product?
It is not so typical tool, its easy to use. Multiple service provider API integration is available. One stop for all communications (email, sms, push notifications, whatsapp, social media, etc)
What do you dislike about the product?
Reporting has to be improved, customized reports are quite difficult to generate. For which we need to seek support's help.
What problems is the product solving and how is that benefiting you?
Time consumption is one of the biggest benefit. We could integrate and send multi-channel communications for a single campaign through the Journeys.
Recommendations to others considering the product:
Yes to Go! But get proper understanding and clarity at the time of integration. Only on a accurate integration you could achieve here.
Even a marketing intern can be trained to use this setup, that's how easy it is
What do you like best about the product?
- Ability to send precise and targetted communication (Why and When)
- Attribute and action-based user segmentation (Who)
- Journeys and ability to leverage APIs in journeys for personalization for product and content recommendations
- Funnels
- Excellent onboarding
- 24 x 7 availability of CSM
- Availability of data via Webhooks
- Attribute and action-based user segmentation (Who)
- Journeys and ability to leverage APIs in journeys for personalization for product and content recommendations
- Funnels
- Excellent onboarding
- 24 x 7 availability of CSM
- Availability of data via Webhooks
What do you dislike about the product?
1. Sessions, app installs, and a few other conversion metrics should be readily available in the tool.
2. Lack of automated RFM and RFE segmentation
2. Lack of automated RFM and RFE segmentation
What problems is the product solving and how is that benefiting you?
Problems solved:
- Personalization in communication
- Engage users at the right time with the right context via right channel
- Automated campaigns based on user’s action
- Omni-channel marketing
Benefits:
- Improved conversion rates
- Improved user engagement/stickiness
- Data availability via webhooks helped our DS team to develop various inhouse algorithms for content and product recommendations
- Personalization in communication
- Engage users at the right time with the right context via right channel
- Automated campaigns based on user’s action
- Omni-channel marketing
Benefits:
- Improved conversion rates
- Improved user engagement/stickiness
- Data availability via webhooks helped our DS team to develop various inhouse algorithms for content and product recommendations
An Amazing Marketing automation product that takes away your hours of manual work.
What do you like best about the product?
The best part that I like is funnels and event based journey that reacts to real time event and help us to organize our marketing engagement pipeline interactive at every stage the user is on. There are lots of tools that are available on webengage that makes it so flexible to shape very engaging journeys for users and its highly targeted personalization helps to make campaigns and journey so elegant and beautiful for users that they get sense of importance. Other best part about webenage is its engagement channels, webenage provides a wide range of engagement channels like sms, push, in-app notification, push, whatsapp, email, facebook, on-site. When you such great engagement channels then you can craft your journeys very smartly to make sure you are reaching your audience in a very impactful and engaging way. Also it provides extensions with the help of webhooks and rest api so you have access and control over that level.
What do you dislike about the product?
I don't dislike any such things but it would be great to see new features like analytical dashboards and views to help us look data from a single view so that we can analyze things on a very high level.
What problems is the product solving and how is that benefiting you?
We are solving the engagements and automation problems with webenage as we have a whole arsenal of tools that makes it very flexible to use and also gives us full control on the flow. It is helping us automate acquisition campaigns and engaging users throughout their life cycle based on real time events happening.
All services at one place with great integration.
What do you like best about the product?
Very accommodating and extremely helpful team.
What do you dislike about the product?
The speed at which work would get done. Repeated follow-ups.
What problems is the product solving and how is that benefiting you?
Helped us generate revenue over and above our usual revenue. Journeys helped us reach out to customers in a better and disciplined way.
User Friendly.. & Great Support...
What do you like best about the product?
User Friendly , Timely Support with Unconditional..
What do you dislike about the product?
Panel Slowness . It occurs most of the time.
What problems is the product solving and how is that benefiting you?
Reaching more customers & increase in customer engagement via variable sources like Push, email, onsite notification, SMS, Facebook... Due to this our revenue got increase gradually..
Recommendations to others considering the product:
It is a Beneficial tool that can improve your business in terms of Customer engagement, incremental Revenue,..can target audience across any platform & schedule based on the customer engagement most time. Having lots of inbuilt templates which will reduce your time on creating a new one.
Great Platform for tracking
What do you like best about the product?
Portal and different functionalities which WebEngage offers
What do you dislike about the product?
Building journeys is a little tedious task
What problems is the product solving and how is that benefiting you?
Web analytics
Recommendations to others considering the product:
Making it easy for users to build journeys
Excellent Solution for your Online Business
What do you like best about the product?
Webengage. All the marketing communication under one roof! Easy to use platform that gives multiple options to keep your customers engaged and drive sales.
What do you dislike about the product?
No preset journeys. Everything must be built from scratch.
What problems is the product solving and how is that benefiting you?
Customer engagement, email marketing.
Webengage Marketing digital and wide with full traffic.
What do you like best about the product?
This is a platform that allows you to carry out marketing automation, you can segment customers, automate the system by email, carry out email campaigns to obtain a significant customer acquisition and with a greater reach. It allows you to establish an interaction with customers through channels such as SMS.
What do you dislike about the product?
Our experience has been very good in terms of the operation and performance of the platform, however the notifications do not work at all, sometimes it does not allow us to develop our work well, they should improve this so that the platform is better than it already is. it is.
What problems is the product solving and how is that benefiting you?
Our company uses this platform to improve the marketing system. We carry out automated email campaigns, we have better performance and a greater reach of clients in order to obtain a more effective user acquisition. We can keep our potential customers interested in our products and updated. Our profits have increased significantly since we implemented Webengage in our email marketing system, we have a saving of time that allows us to channel it into other areas and generally improve our business and business productivity, in general it is very complete and when compared with others platforms the cost is affordable.
Recommendations to others considering the product:
I recommend Wenemgage to all companies that are under
performing their email marketing system. It is very easy to use its interface is clean, organized in modern. It is also affordable compared to other platforms and provides you with a better orientation regarding the communication established with your clients.
performing their email marketing system. It is very easy to use its interface is clean, organized in modern. It is also affordable compared to other platforms and provides you with a better orientation regarding the communication established with your clients.
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