Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Easy to understand TOOL which helps in making journeys through different channels of CRM.
What do you like best about the product?
I have made different Journeys based on dormancy, RNB customers, Wishlisters through different channels of CRM which helped in increasing the revenue. The most important feature which I liked is small logic with Just drag and drop feature. Also, we can change the communication easily in journeys. Apart from Journeys, we can download the data which will give you the complete information like delivered numbers, clicks,opens,sent numbers, conversion, Revenue which helps in analysis whenever required.
What do you dislike about the product?
I did not find any drawbacks in webengage. However, as reports can be downloaded easily but only for one month. There should be feature to download the data of any number of months.
What problems is the product solving and how is that benefiting you?
I have made journeys which helped in increasing the clicks and opens which results in increased revenue. We are using journeys and web push for traffic problem solving.
Recommendations to others considering the product:
WebEngage is an easy to implement tool with logics where we can make journeys easily with just drag and drop. Ecommerce companies should use this Tool to enhance the clickability, revenue and to solve traffic problems.
- Leave a Comment |
- Mark review as helpful
User friendly platform
What do you like best about the product?
Segmentation is easier; interface is really user friendly irrespective of tech background
What do you dislike about the product?
Analytical tools and reporting can be improved.
What problems is the product solving and how is that benefiting you?
Customer engagement and targeting.
Good tool for marketing and journey automations
What do you like best about the product?
The ability to set up customized journey for users basis their actions is the most useful feature.
What do you dislike about the product?
Analytics capabilities are sub-par. One cannot do cohort analysis, time-series comparisons of user behaviour, top-performing events, etc. The list is long.
What problems is the product solving and how is that benefiting you?
USer egnagement is the primary need we are addressing through customizable journeys.
A Good tool for User Communications
What do you like best about the product?
* Journeys - Can Automate User flow through pre-defined custom Journeys. It reduce manual labor.
* Relays - More powerful version of Journey, where custom business events can be setup in order to automate user flow.
* Include & Exclude Multiple segments in Communications Like Email/SMS/Push/Webpush
*Push Amplification - Increases Push Notifications Delivery
* Relays - More powerful version of Journey, where custom business events can be setup in order to automate user flow.
* Include & Exclude Multiple segments in Communications Like Email/SMS/Push/Webpush
*Push Amplification - Increases Push Notifications Delivery
What do you dislike about the product?
*In-app Experience - only CTA is clickable in screen blocker In-app, also Button is compulsory & is positioned at bottom of creative so not much can be done regarding that.
* Unable to distinguish Inapp if you are using 2 apps.
* OnSite - Most of time segments doesn't appear in onsite campaigns. also conversion of onsite are not event based.
* Multiple conversion for campaign - Not Supported.
*Can't visualize data of 2 events in one screen, in order to compare
* Unable to distinguish Inapp if you are using 2 apps.
* OnSite - Most of time segments doesn't appear in onsite campaigns. also conversion of onsite are not event based.
* Multiple conversion for campaign - Not Supported.
*Can't visualize data of 2 events in one screen, in order to compare
What problems is the product solving and how is that benefiting you?
We are using webengage for marketing automation & analytics. It has helped to segment our customers & send them communication accordingly.
Great platform to reach our customers at the right place and time!
What do you like best about the product?
1. Ease of Use in terms of campaign creation, reports, event management, etc.
2. 24*7 support team availability for solving any kind of issue.
3. Innovative product features like geo-targeting, include exclude feature in campaigns, etc.
4. Third-party integration like SMS, email, etc is easy to execute.
5. The onsite notification has helped improve offer visibility for desktop and mobile web audience.
6. Journey campaigns to reach out to customers as and when they drop and to upsell and xsell with best offers.
7. Reaching out to customers with the communication of their recent search using nunjucks in the campaigns has helped improve CTR and conversion rates.
2. 24*7 support team availability for solving any kind of issue.
3. Innovative product features like geo-targeting, include exclude feature in campaigns, etc.
4. Third-party integration like SMS, email, etc is easy to execute.
5. The onsite notification has helped improve offer visibility for desktop and mobile web audience.
6. Journey campaigns to reach out to customers as and when they drop and to upsell and xsell with best offers.
7. Reaching out to customers with the communication of their recent search using nunjucks in the campaigns has helped improve CTR and conversion rates.
What do you dislike about the product?
1. Segment brewing speed at times are slow
3. Web push as a communication channel can be improved to help reach out to desktop and mobile web users.
3. Web push as a communication channel can be improved to help reach out to desktop and mobile web users.
What problems is the product solving and how is that benefiting you?
A 360-degree communication platform, WebEngage has helped us reach heights! We have been mostly using to send out communications. The option to create a segmented audience set and to send out a specific communication basis their recent search history has helped to improve customer engagement. Features like journey creation and reaching out to the customer as and when they drop with best offers have improved conversions on the platform. Also, other features like onsite notification have helped us improve offer visibility for desktop and mobile web audience. Overall, we can say its a great tool to use for regular customer engagement.
Recommendations to others considering the product:
It's a great tool to continuously engage with your customers!
Webengage has done the most important thing right - Support
What do you like best about the product?
Webengage has all the capabilities required to pull off any marketing automation. Though what I like the most is there customer support. They have one of the shortest TAT I have ever come across in SAAS business
What do you dislike about the product?
Lack of proper knowledge base (Videos specifically)
What problems is the product solving and how is that benefiting you?
Basic marketing automation on our web platform
Webengage has helped us increase our reach and productivity of communication with users
What do you like best about the product?
-Ease and accuracy of setting up campaigns and reporting
-Offering consisting of multiple channels for customer reach across web, email, app
-Offering consisting of multiple channels for customer reach across web, email, app
What do you dislike about the product?
Flexibility in creating campaigns in terms of creatives etc.
What problems is the product solving and how is that benefiting you?
We are using webengage to reach out to customers post completion of transaction with aim to drive repeat transactions and engagement. We have seen some really good results in repeat transaction performance and have obtained valuable insights on user journey, funnels and behaviour.
Recommendations to others considering the product:
- Build strong integration among front end, Webengage and internal data analytics
- Maintain repository of the events in terms of name, definition, implication etc.
- Use experiment capabilities such as control group, A/B testing to find out whats working for you
- Create various journeys, segments and funnels to understand more about your customer journey
- Use multiple communication channels available in webengage to make most of its capabilities
- Maintain repository of the events in terms of name, definition, implication etc.
- Use experiment capabilities such as control group, A/B testing to find out whats working for you
- Create various journeys, segments and funnels to understand more about your customer journey
- Use multiple communication channels available in webengage to make most of its capabilities
To The Point, On Time Engage
What do you like best about the product?
WebEngage new features to support Call an API, TimeSeries and Ease of Journey Creation takes our a lot of load from engineering and empowers product team
What do you dislike about the product?
configurable media banners via notification which is in theme with client's app/website
What problems is the product solving and how is that benefiting you?
Persuasions communication to B2B Hoteliers with Click to Action. We have seen an improvement in communication open rate as well as click to action which in terms have increased the adoption of Hoteliers to the B2B platform by 20%
Web Engage for reader engagement
What do you like best about the product?
The granularity in creating segments and targeting them with different channels. Automating targeting using relay / journeys
What do you dislike about the product?
Need to have a wholesome view of a segment - like 20% of these people are from google-amp. They read politics content etc.
Response time in case of outages is very poor.
Development turn-around time and response to feature requests is not upto the mark
Response time in case of outages is very poor.
Development turn-around time and response to feature requests is not upto the mark
What problems is the product solving and how is that benefiting you?
We have implemented webengage to engage the customer with the preferred content in their preferred channel and move them into the subscription channel.
Great service, helpful team and an ever evolving product - one of best tools out there
What do you like best about the product?
What is like most of the ease of usability. It takes very little time to make someone new in the team to learn the tool and start making journeys and automation. User segmentation has become easier thanks to the cohort segmentation. The support team is quick to respond to issues although the resolution sometimes takes more time than required. But have seen the support team and the product evolve over the last 2 years. It is on the right track.
What do you dislike about the product?
- Issues Resolution sometimes takes a lot of time
- Analytics and reporting can be on par with some of its other competitors. It should help in eliminating the need for an analytics team within the marketing department.
- More QBRs and insights to be shared by the customer success team which is definitely required when it comes to a SaaS product.
- Analytics and reporting can be on par with some of its other competitors. It should help in eliminating the need for an analytics team within the marketing department.
- More QBRs and insights to be shared by the customer success team which is definitely required when it comes to a SaaS product.
What problems is the product solving and how is that benefiting you?
- Marketing automation
- User journeys
- Cohort segmentation
- User journeys
- Cohort segmentation
Recommendations to others considering the product:
NA
showing 621 - 630