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My experience has been quite good. The Account as well as Support team are prompt in their response
What do you like best about the product?
1. The platform is well thought through and very user-friendly
2. The Account Manager is friendly and always available to answer any queries
3. The Support team is very helpful and polite and have a quick turnaround time
2. The Account Manager is friendly and always available to answer any queries
3. The Support team is very helpful and polite and have a quick turnaround time
What do you dislike about the product?
Multiple issues crop up at times which lead to delay in campaigns
What problems is the product solving and how is that benefiting you?
We are able to automate a lot of customer journeys using WebEngage, and on different channels such as Email, SMS, Whatsapp, Web Push, surveys etc.
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A very nice tool for collecting feedback!
What do you like best about the product?
I've been using WebEngage for about five years. I'm not a power user; I use it for collecting feedback and surveys, but they have many other features. WebEngage makes it super-easy to gather user feedback and it's cost-effective for a small businesses. I highly recommend it!
What do you dislike about the product?
Nothing comes to mind. Like i say, I'm not a power user but I don't have any complaints.
What problems is the product solving and how is that benefiting you?
Getting customer feedback.
Recommendations to others considering the product:
Give it a try.
Trust and Service
What do you like best about the product?
The Service, they very prompt to respond.
What do you dislike about the product?
Actually nothing to dislike in real terms.
What problems is the product solving and how is that benefiting you?
One tool which enables us to automate and notify our customers from a multi-channel approach.
Great company and excellent product.
What do you like best about the product?
It's challenging to decide whether we like the complete flexibility of the platform or the service and advice we get from WebEngage. Both have been absolutely on par and extremely helpful to our growth strategy. Also, I appreciate that they are regularly deploying new products and features to production.
What do you dislike about the product?
WebEngage is a relatively new product to market so at times you can feel their product is still maturing, but overall it's a very solid product that I would take any day to an old school enterprise platform.
What problems is the product solving and how is that benefiting you?
There are many good platforms available such as Hubspot or Marketo to help drive engagement, but WebEngage really packages more omni-channel marketing strategies and testing into one platform than any others I've experienced.
Marketing Automation Platform You Need!
What do you like best about the product?
I am a fan of Journey Builder, User Overview Builder via Event, Funnel, Cohort Plotting.
Plus added advantage of Attribute tracking gives directional decision-making capabilities
Plus added advantage of Attribute tracking gives directional decision-making capabilities
What do you dislike about the product?
Graph Download Option is not Available on WebEngage
What problems is the product solving and how is that benefiting you?
Big Problem Statement likes Automating Communication on User Behaviour to Small but critical problems like People who are close to Funnel, Converting them with Coupons.
Webengage has simplified my automation to a large extent, making my life easier.
What do you like best about the product?
The ability and intuitive journey builder which allows me to add detail in the customer journey.
What do you dislike about the product?
Analytics and data visualisation is poor.
What problems is the product solving and how is that benefiting you?
Automation of my entire customer communication.
WebEngage is a good product for customer engagement
What do you like best about the product?
WebEngage's platform helped us plan and execute personalised remarketing campaigns and customer journeys within a very short span of time with a good ROI. It was easy for the team to learn how to use the platform and adapt to it. The journey builder is the best feature of the platform. An increase in our MoM repeat orders to some extent can be attributed to an efficient use of WebEngage as a platform.
What do you dislike about the product?
Analytics and attribution are not the strong enough to rely on it completely and move away from traditional in-house/third party analytics tool. Thus for business insights we still rely on other tools. The conversion tracking in case of on-site notification is only limited to URL based tracking and not event tracking.
What problems is the product solving and how is that benefiting you?
WebEngage helped us in making insights actionable with a very low turn around time. Majority of our drop-offs happened on our product description page. Thus to reduce it, we started on-site notifications for ongoing offers as well as remarketing campaigns through channels such as Push, Email, SMS, On-site Notification based on reachability. Because of features like customer segmentation, we are able to send out personalised communication to each segment.
Recommendations to others considering the product:
The integration and the maintenance are the most critical parts. Do make sure that event tracking works correctly and it does not get affected by newer releases on your platform.
Easy & automatic push marketing
What do you like best about the product?
Its super easy to push messages to users depending on their actions on our app
What do you dislike about the product?
We haven't found any problems as such with the product yet.
What problems is the product solving and how is that benefiting you?
We are able to send relevant messaging to users depending on which part of the user journey they are in. We are also able to send this messaging via multiple channels.
Recommendations to others considering the product:
Go for it! Its marketing on steroids and without hassle!
Useful tool
What do you like best about the product?
Journey creation is something I like a lot. It is very helpful to interact with customers on different touch points
What do you dislike about the product?
Not so user friendly and doesn't have quick report feature. You may include it.
What problems is the product solving and how is that benefiting you?
We are solving the problems of customers' experience and user journey communication. We are able to interact with customers on different channels.
Webengage User Experience
What do you like best about the product?
Best Omni Channel Marketing Automation Tool
WebEngage’s cross-channel engagement has helps you engage audience seamlessly
WebEngage’s cross-channel engagement has helps you engage audience seamlessly
What do you dislike about the product?
I have a suggestion that the reporting and event report can have more option to modify and downloadable options.
What problems is the product solving and how is that benefiting you?
You can create transparent and well identifiable in user journeys.
Engaging users through various channels
Engaging users through various channels
Recommendations to others considering the product:
Webengage is so good when it comes to omni-channel Marketing and growth hacking. Customer engagement made simple.
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