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Simple marketing automation tool
What do you like best about the product?
- simple journey visualizations: easy to set up via drag and drop canvas feature
- event analytics dashboard for monitoring and optimizing
- minimal UI
- multi-channel engagement
- ability to exclude and include multiple segments
- quick and responsive support team - always following up on an open query
- event analytics dashboard for monitoring and optimizing
- minimal UI
- multi-channel engagement
- ability to exclude and include multiple segments
- quick and responsive support team - always following up on an open query
What do you dislike about the product?
- event-based segment brewing is very slow
- no logic change is possible in a journey that is adding or removing a step - get difficult to relaunch a journey as per new evolving business settings
- advanced data analytics is missing like RFM, persona setting, churn timeline, channel affinity, prediction on a dead user, win-back model etc.
- no logic change is possible in a journey that is adding or removing a step - get difficult to relaunch a journey as per new evolving business settings
- advanced data analytics is missing like RFM, persona setting, churn timeline, channel affinity, prediction on a dead user, win-back model etc.
What problems is the product solving and how is that benefiting you?
- strong real-time engagement capacity
- easy to execute campaigns, cross channel
- relaunched email channel with WE and able to maintain decent reputation
- targeted communication
- reduced manual effort
- easy to execute campaigns, cross channel
- relaunched email channel with WE and able to maintain decent reputation
- targeted communication
- reduced manual effort
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Do It Yourself Tool
What do you like best about the product?
WebEngage is truly a DIY (Do It Yourself) tool which allows non-techies like me to build communication journeys and conduct marketing campaigns within minutes with the help of it's easy to understand and easy to use interface and flows.
What do you dislike about the product?
Analytics can be much deeper and easier to pull out.
What problems is the product solving and how is that benefiting you?
Analytics.
Excellent products with a superb customer service team.
What do you like best about the product?
Single platform for customer outreach. This includes ability to create segments and share them across platforms such as FB etc to improve audience targeting.
What do you dislike about the product?
Would like ability to share audiences with Google Adwords as well.
What problems is the product solving and how is that benefiting you?
SMS, Emailers, Facebook audience automation, Whatsapp campaigns.
Everything can be handled from a single platform.
Everything can be handled from a single platform.
Recommendations to others considering the product:
Simple platform with multiple tools at your disposal and an amazing customer service team.
The ease with which we can execute even the most difficult tasks is beyond exceptional
What do you like best about the product?
Even the most difficult tasks can be handled smoothly because of the support we get from the employees of WebEngage.
What do you dislike about the product?
There was an issue in creating live segments and it is still there as it takes very much time. Sometimes we lose out time-specific campaigns because of the non-availability of the segment as it takes more time than usual to brew.
What problems is the product solving and how is that benefiting you?
The major issue is with live segments only. Also, I face some issues while using cohorts as well. My understanding is the most performing cell should be in the darkest shade of blue, but its results are never of the default behavior.
Webengage!! They helped us for Marketing Automation.
What do you like best about the product?
It is easy to understand what our users are doing and how we can target them. We can engage our customers using different tools they are providing. It is very simple.
What do you dislike about the product?
They have to integrate Website Layout/UI with the new UI. They can create a better dashboard. Overall Dashboard.
What problems is the product solving and how is that benefiting you?
We are trying to solve the Funnel Drop off and communication problems for our user. We are able to achieve significant progress. Especially during the COVID times.
I am satisfied how the system's work
What do you like best about the product?
All systems functionalities are useful for me.
What do you dislike about the product?
Delays in shipping time. System errors quite often. Sometimes stuttering and errors when I want to save a campaign.
What problems is the product solving and how is that benefiting you?
We deliver messages and all communications to our clients using WE.
WebEngage a recommended tool for having a live overview about all your data stuff happening
What do you like best about the product?
The best part about WebEngage is that it helps me drive the Marketing campaigns with a lot of ease with help of Journeys based on User actions
What do you dislike about the product?
If I have to copy just a content from one of my already delivered sms, email or push, I have to first open the previous one and navigate myself to the content page which I think can be reduced a little bit
What problems is the product solving and how is that benefiting you?
The best part which WebEngage plays with my day to day activity is to streamline User acquisition and retention process through triggered SMS / Push / Email (trigger based on pre defined User activity)
Recommendations to others considering the product:
If you are searching for a tool to help you with User acquisition and retention, then I must say go for it
Excellent Multi-Channel Platform - Capable Of Handling Hyper Growth
What do you like best about the product?
Ease of use with the drag and drop canvas and excellent customer care team for all queries and product strategies to best optimize processes.
It really is a very useful and fast tool to set up journeys. It also supports pop-ups and desktop push notifications built in which is a nice touch.
It really is a very useful and fast tool to set up journeys. It also supports pop-ups and desktop push notifications built in which is a nice touch.
What do you dislike about the product?
Some more functionality with AB Testing and the ability to build in a notifications management center for users to manage all communications channels opt in/out's would be good but overall very happy.
What problems is the product solving and how is that benefiting you?
Complex customer journeys running over 50,000 webinars a month to have it all automated with the rest of the entire student journey.
We have reduced the level of manual work by 30X with WebEngage automation.
We have reduced the level of manual work by 30X with WebEngage automation.
Recommendations to others considering the product:
Obviously do your homework but overall I couldn't recommend WebEngage more, its a fantastic platform that will most likely be playing with the big boys very soon as its growing fast and in the right direction.
WebEngage has a clear and simple dashboard. Super easy to use!
What do you like best about the product?
WebEngage has helped us to distribute our campaigns efficiently. Push, web-push, and email in one platform and no confusion at all since they have a clear and simple dashboard. The support team very helpful, especially our CSM - Azra.
What do you dislike about the product?
1. The segment for journey needs to support multiple segments too.
2. Sometimes the dashboard works very slow, especially while creating a segment.
3. In our case, we sometimes have an issue in launch campaigns for IOS users.
2. Sometimes the dashboard works very slow, especially while creating a segment.
3. In our case, we sometimes have an issue in launch campaigns for IOS users.
What problems is the product solving and how is that benefiting you?
1. Personalised communication to our users
2. Customer journeys have helped us to automated several campaigns
3. The one-time campaign has increased our conversion
2. Customer journeys have helped us to automated several campaigns
3. The one-time campaign has increased our conversion
Recommendations to others considering the product:
If you are a beginner, just start with this tool. Surely you'll have a seamless experience
One of the best marketing automation tool
What do you like best about the product?
The best part is you get all your marketing channels integrated under one roof and tied together. The users journeys can tie up with all possible touch points.
What do you dislike about the product?
I think once they make all CS touch points part of the campaign then this will be a tool to beat
What problems is the product solving and how is that benefiting you?
We wanted to have a centralized tool for marketing which can tie up all communication channels and make it easier for a marketeer to focus on campaigns rather than tools
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