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Great marketing tool for B2B2C channel businesses
What do you like best about the product?
Love the analytics and smart recommendations that help me make the most use out of the tool. I love using it because it is very easy to use, reduces dependency on me or my team for the execution and can be easily implemented. The CSM we have is also very supportive and helps with any issues we might be facing.
What do you dislike about the product?
Some features are not available yet, but the team has taken up the feedback and started the dev on them so that is good.
What problems is the product solving and how is that benefiting you?
It is helping me connect with my large userbase intuitively at the right time, based on the behaviour of our user.
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It's great system but needs proper set up
What do you like best about the product?
It's has better crm capabilities compare few other crm in market
What do you dislike about the product?
Support needs to improve - customer wants immidiate support
What problems is the product solving and how is that benefiting you?
Customer retention
WebEngage is an easy-to-use platform that effectively enhances customer engagement and experience.
What do you like best about the product?
The platform's user-friendly interface and seamless integration with other tools enhance customer engagement efficiently.
What do you dislike about the product?
Customer support needs improvement. Issues take too long to resolve via mail, whereas phone calls resolve them in minutes.
What problems is the product solving and how is that benefiting you?
Team's support in catalog creation was instrumental in elevating our business and leisure journeys. We can now offer personalized, category-wise experiences to our guests.
WebEngage has improved our engagement and conversions.
What do you like best about the product?
Personalisation, having a variety of channel partners and smooth UI.
What do you dislike about the product?
While WebEngage is a powerful tool, the platform can feel a bit overwhelming initially. A more intuitive onboarding process with step-by-step tutorials would make the setup and navigation much smoother for new users.
What problems is the product solving and how is that benefiting you?
the platform is helping in identifying the drop-offs and the team is helping in finding out solutions on how to resolve them.
A Game Changer for Our Communication Channels
What do you like best about the product?
We've been using WebEngage for over 3 years now, and it’s really made a difference for us as a growing startup.
Initially, managing our communication channels as we scaled up was getting tough, especially from our backend systems. Then we integrated with WebEngage, and honestly, we weren't sure how it would go. But it turned out great! We now use WebEngage for all our communication needs—whether it’s creating leads, running promotions, or nurturing customers. What we really love is how WebEngage keeps up with market trends and quickly introduces new features that are super useful for businesses like ours :)
Initially, managing our communication channels as we scaled up was getting tough, especially from our backend systems. Then we integrated with WebEngage, and honestly, we weren't sure how it would go. But it turned out great! We now use WebEngage for all our communication needs—whether it’s creating leads, running promotions, or nurturing customers. What we really love is how WebEngage keeps up with market trends and quickly introduces new features that are super useful for businesses like ours :)
What do you dislike about the product?
Nothing's perfect, there’s always room for improvement.
Sometimes the dashboard takes ages to load and just shows the loading screen forever, which can be frustrating. And while their support is generally helpful, but, if we run into a more complex issue that needs a developer's help, it can take quite a bit of time to get things sorted :(
Sometimes the dashboard takes ages to load and just shows the loading screen forever, which can be frustrating. And while their support is generally helpful, but, if we run into a more complex issue that needs a developer's help, it can take quite a bit of time to get things sorted :(
What problems is the product solving and how is that benefiting you?
WebEngage is helping us streamline and automate our customer communication across multiple channels like email, SMS, WhatsApp, and push notifications. Before using WebEngage, managing these channels separately was time-consuming and inefficient. Now, we can handle everything from lead generation to customer nurturing and promotions in one place, which has improved our response times and engagement rates. The platform's ability to segment users and create personalized campaigns has also helped us target the right audience, ultimately boosting our conversion rates and enhancing customer satisfaction.
Best in terms of Omnichannel journeys
What do you like best about the product?
WebEngage has the best omnichannel journeys I have come across so far. They have done great job integrating various touch points of user journey into one platform so you don't have to manage and navigate multiple platforms.
The number of segmetation options also let you deep dive and find the audience that actually work for you.
The number of segmetation options also let you deep dive and find the audience that actually work for you.
What do you dislike about the product?
The intial setup is a bit of hastle with custom building logics catering to specific requirements.
Reporting can also be improved as to see breakdown to revenue from sends, opens and click a whole report has to be downloaded rather than data being visible on dashboard.
Reporting can also be improved as to see breakdown to revenue from sends, opens and click a whole report has to be downloaded rather than data being visible on dashboard.
What problems is the product solving and how is that benefiting you?
We were using separate palatforms to manage our whatasapp, email and push notification not it has become easier for us to manage everything at one place.
Best tool to run our business smoothly and a easy way to communicate with our clients.
What do you like best about the product?
The best part is this tool has many options where we can create any journeys and can automate them easily. We can create any kind of segments we want, and can keep any eye on them. This helps me with better analytics where I can improve my ideas.
The best part is that webengage has the best support where if there is any query then webengage solves it immediately. There are so many options in it which are so easy to implement and can improve our business. We use this tool on a daily basis for our business which helps us to get better analytics. When it comes to the integration part then Web Engage itself supports us in every way to help integrate with anything.
The best part is that webengage has the best support where if there is any query then webengage solves it immediately. There are so many options in it which are so easy to implement and can improve our business. We use this tool on a daily basis for our business which helps us to get better analytics. When it comes to the integration part then Web Engage itself supports us in every way to help integrate with anything.
What do you dislike about the product?
There are no dislikes as such but this tool has quite more options where sometimes I get confused. so sometimes we need to dig up little bit and go through all options and need to experiment a little bit.
What problems is the product solving and how is that benefiting you?
Whenever we run a campaigns, we want to see all the stats of that camping which has been sent. This helps us with all the stats where we can refer the stats and come up with the other new plans which helps our campaigns to work out so well. This also helps our business where we can automate the journey and be in touch with every user. This tool helps to be in touch with our users.
This should be the benchmark CRM tool for all businesses
What do you like best about the product?
I am a first time CRM user and WebEngage was the first tool that I have ever used. From the onboarding through Webengage Academy to the knowledgebase, I have never felt lost with this software and how things work. All features just make sense! The potential is unlimited as we are actively adding new features while implementing BAU requirements as per our requirements. The Manager support is great as well with multiple offline meets schedule for planning alongwith that a great technical support is also provided where issues are usually resolved within 24 working hours. I have been using WebEngage daily for the past 2 months and I am able to apply all of my marketing knowledge using the tools available on here.
What do you dislike about the product?
While I have much nice things to say about the platform, I can still say that the server speeds can be a bit better(our database is way too big as well). But, apart from that I have had no complaints from the portal or the support team.
What problems is the product solving and how is that benefiting you?
WebEngage is helping us automate and centralize all our communication in a manner that our user base is not getting un-personalized communication at random times. It is helping us reach revenue goals every month by providing us with the marketing tools for personalization, segmentation and centralization.
Easy to use and analize
What do you like best about the product?
WebEngage is easy to schedule broadcast campaigns, journeys and segmentation is also very easy. I can easily do segmentation as per my need. I can do segmentation on the basis of user behaviour, orders/product purchase history. Also, I can download reports easily. I can add customized UTM is email templates and track the data in GA4 as well. It's very easy to check campaign-wise reports/matrix like sent count, opens, clicks, unsubscribe count. It's very easy to use.
What do you dislike about the product?
I had 1 experience where the tool was slow and was not loading fast. Also, if I raise any ticket, customer support is available on email and hence, I don't get quick solution, which is possible on Google meet. But, WebEngage support team keeps Google meet as a last option.
What problems is the product solving and how is that benefiting you?
We have huge user's data. It's very easy to upload csv file and create segments as per different data we have, like buyers of product A, product B. i.e. uploading offline data is very easy. Also, it's good that we can create different journeys like a welcome journey, abandoned checkout journey, upsell and cross-sell journies. Building drag and drop email template is very easy. So, I don't need HTML tech guy to create HTML email template. Also, steps of creating broadcast campaigns and overall UI of tool is simple and easy to understand. Process of scheduling SMS is also similar like email scheduling. So, it helps us and my team to do daily execution of broadcast and journeys easily.
Webengage is a very powerful platform to create a wholesome online shopping experience for them!
What do you like best about the product?
Their multi-channel support for campaigns and journeys, and seamless UI to make everything easy to set-up and intuitive. Their customer support is very agile and always eager to help improve our communication strategy.
What do you dislike about the product?
Creating WA templates is a bit of a hassle, as we have to create the template in both Gupshup (service provider) and then in Webengage.
What problems is the product solving and how is that benefiting you?
Creating seamless user journeys and marketing across multiple channels, all in one platform makes is super easy to experiment, iterate and manage customer marketing efforts via Webengage
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