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Gets all the details regarding events and we can see the flow breakage
What do you like best about the product?
to see the conversion of the customer, how efficient are
What do you dislike about the product?
sometimes it is not accurate , DElay in the events
What problems is the product solving and how is that benefiting you?
They are triggering of events so that we will get to know where the customers are facing issues.
Great Help and support
What do you like best about the product?
I liked the after sales support and how seamless the platform works.
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
What do you dislike about the product?
We can improve the back end integration process and help client which doesn't have strong tech support.
What problems is the product solving and how is that benefiting you?
We Found the drop offs at the cart section and it was resolved by automating the emailer and webpush journey.
Convenient Tool for Marketing
What do you like best about the product?
Segment creation based on Live users & Conversion Tracking.
What do you dislike about the product?
Journey dashboard doesn't reflect correct number of live users available.
What problems is the product solving and how is that benefiting you?
It helps us in creating an Product abandonment Journey which helps us to target our customers through email & notifs and make them purchase products which they have viewed recently
Recommendations to others considering the product:
Web Engage is an most convenient tool to use. Dashboard are very user friendly to use & create segments
Phenomenal service and outstanding customer support
What do you like best about the product?
It helped to establish the core of customer engagement and analytical insights
What do you dislike about the product?
It could have been more user friendly and easy to use
What problems is the product solving and how is that benefiting you?
Customer engagement processes and issues.
Met better customer approach and marketing parameters.
Met better customer approach and marketing parameters.
Manage your sales and increase their effectiveness with this amazing platform.
What do you like best about the product?
It is easy to implement API, it has good reporting panel and scheduling features, it has segmentation of users, notifications on the site are very attractive, segmenting is easy, you can create activities and set rules which is really easy, this tool has great technology integration, it has very useful and unique features of our customer journeys. We automate our marketing by defining rules like sending a push notification, this tool is not required technical knowledge, the journeys that are made through our customers.
What do you dislike about the product?
The pricing model discourages experimentation and create hurdles in terms of on boarding, any level of user can have access to our customer data , this tool is too expensive compared to the features it has, it could improve the user interface for notifications for our apps, the SDK is heavy to integrate with the customer, segment integration can take care of that.
What problems is the product solving and how is that benefiting you?
It has CAN SPAM compliance, it has been implemented for event based activities , it has automatic responses , it has allowed us to make reports and analysis of our products and services, it has template management for marketing, it has a great omnichannel cloud based communication to our companies to be able to reach our customers and be able to in that way increase our sales.
Recommendations to others considering the product:
It is very useful to us for the scale and development of our businesses, which is very useful when they help us target our clientele to provide the right offers, it increases us the chances of transaction or desired action by our customers. Automation saves a lot of time and efforts to our merchants for their negotiation, which are driven for their operation.
The Ux of Webengage is awesome. Its Very User Friendly.
What do you like best about the product?
It is very easy to Use, Integration with the website is very simple, From data segmentation to Creating Template to real-time A/B testing to scheduling is done with great ease.
What do you dislike about the product?
Reporting Can Be Improved a bit, Template heat Map report is missing. I think this should be there.
What problems is the product solving and how is that benefiting you?
Executing Day to day Campaigns, Creating customer Journeys for better User experience.
Recommendations to others considering the product:
Its seamless and trouble-free Integration, easy to use
User Friendly Marketing Automation Tool
What do you like best about the product?
WebEngage is an awesome marketing automation tool. What I have liked it is the drag and drop journey creation feature which helps non technical persons to manage email campaigns.
Personalization and Drop Cart mailers makes it a complete marketing automation tool.
Along with the overall system, the WebEngage as a team is ready to help 24*7.
Great work WebEngage team, hope to see new features addition on regular basis
Personalization and Drop Cart mailers makes it a complete marketing automation tool.
Along with the overall system, the WebEngage as a team is ready to help 24*7.
Great work WebEngage team, hope to see new features addition on regular basis
What do you dislike about the product?
Reports can be download for a limited time. This has to be increased to account lifetime, meaning users should be allowed to download reports as per their requirement between any given time frame and not restricted to last 45 days
What problems is the product solving and how is that benefiting you?
Marketing automation and regular mailers.
Easy of running campaign is the core benefit.
Easy of running campaign is the core benefit.
Amazing tool with all features required
What do you like best about the product?
Ease of use and support team, drag and drop feature is user friendly
What do you dislike about the product?
Sometimes there is some lag while sending emails but I believe this has to do with the ESP/SSP provider!
What problems is the product solving and how is that benefiting you?
Automated marketing tool: For sending Promotional & Transactional communication to users!
A good partner for customer retention journey!
What do you like best about the product?
The easy navigation and using the product.
The CRM is quite comprehensive and easy to use with being new user-friendly too. Certain nomenclatures if standardized would enhance the experience further. Everyone from the Sales to Onboarding to the Customer Success Managers has good knowledge of the product and assist you to solve not only help with product understanding but assist you in a way to solve business challenges and help scale.
The CRM is quite comprehensive and easy to use with being new user-friendly too. Certain nomenclatures if standardized would enhance the experience further. Everyone from the Sales to Onboarding to the Customer Success Managers has good knowledge of the product and assist you to solve not only help with product understanding but assist you in a way to solve business challenges and help scale.
What do you dislike about the product?
- The CRM needs to be made more compatible with Shopify
- The Customer Care team can be made more well-versed with in-depth product knowledge to help solve client queries more proactively.
- Different nomenclature like 'Email Accepted'. Some of the rules have to be applied on Email - Accepted and not on Delivered or Opened though that would be the usual understanding.
- The Drag and Drop Email can be enhanced a little.
- The Customer Care team can be made more well-versed with in-depth product knowledge to help solve client queries more proactively.
- Different nomenclature like 'Email Accepted'. Some of the rules have to be applied on Email - Accepted and not on Delivered or Opened though that would be the usual understanding.
- The Drag and Drop Email can be enhanced a little.
What problems is the product solving and how is that benefiting you?
Creating and scheduling customer retention campaigns. They are simple and quick!
Recommendations to others considering the product:
A great partner to pick for your customer retention experience. I have used a couple of other CRMs too. This is quite comprehensive even with its basic plan. I have used WebEngage while working in a company with Lakhs of visitors and with 100s of visitors as well and the product serves both the requirements equally well. The product has gotten better while the team delivering it has continuously been proactive and helpful.
Product Specialists are extremely helpful in finding innovative solutions to Marketing Problems !
What do you like best about the product?
The product is easy to use for beginners. The knowledge base is vast and self sufficient to learn and implement. It's user friendly and caters to most of the marketing requirements.
What do you dislike about the product?
The gaps which I felt could be addressed in a more efficient manner are
1) Tracking results - Conversion, ROI etc
2) Mobile app for tracking analytics of campaigns.
3) Systematic reporting for each campaign.
1) Tracking results - Conversion, ROI etc
2) Mobile app for tracking analytics of campaigns.
3) Systematic reporting for each campaign.
What problems is the product solving and how is that benefiting you?
Customer Retention
Conversion of Leads
Cross Sell and Upsell products
Enhancing customer experience via automations
Conversion of Leads
Cross Sell and Upsell products
Enhancing customer experience via automations
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