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Good software , flexible customer support
What do you like best about the product?
Notifications , in app and web pop up scheduling
What do you dislike about the product?
Unable to export data to CSV because of which i am not able to analyse the data correctly
What problems is the product solving and how is that benefiting you?
We are able to reach out to our customer with ease via multiple channels like - email , notifications both for web and app
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WebEngage Review
What do you like best about the product?
Ability to reach out to the users quickly
What do you dislike about the product?
Would like more data centric insights and suggestions to improve the communications.
What problems is the product solving and how is that benefiting you?
Regularly communicating with users.
Good Experience
What do you like best about the product?
1. Great learning from the account manager.
2. Weekly discussion on campaigns.
3. A good call response.
4. Easy to schedule campaigns and optimization.
2. Weekly discussion on campaigns.
3. A good call response.
4. Easy to schedule campaigns and optimization.
What do you dislike about the product?
1. Support.
2. Sometimes tool is slow to load.
3. Reporting.
2. Sometimes tool is slow to load.
3. Reporting.
What problems is the product solving and how is that benefiting you?
Integration problems and events mismatch.
Recommendations to others considering the product:
1. Need good reporting and fast reverts from support.
Best & effective marketing automation tool
What do you like best about the product?
WebEngage is the best Multichannel Platform & easy to use & have best support team as well
What do you dislike about the product?
To export report is li'l challenging & the segment brewing is slow, but overall it performs at its ease.
What problems is the product solving and how is that benefiting you?
Targeting customized segments ( audience ) at the right time by understanding the purchase patterns and behaviour of the customers, through, Push Notifications, emailers, journeys & more
Recommendations to others considering the product:
Simple yet best & effective marketing tool, it's easy to target relevant audience
The product and service of WebEngage is really helpful.
What do you like best about the product?
Omni channel engagement method works really well.
What do you dislike about the product?
Analysis from the platform can be improved
What problems is the product solving and how is that benefiting you?
Personalized engagement has been possible which has helped in better conversions and lesser drop-offs.
Every month
What do you like best about the product?
The customer service is very prompt and helpful.
Very effective tool for segmentation and create my customer personas.
The templates that they have for push notifications.
Easy to create email.
Very effective tool for segmentation and create my customer personas.
The templates that they have for push notifications.
Easy to create email.
What do you dislike about the product?
It takes a lot of time to brew the segments and I would really appreciate if that can be reviewed.
The dashboard for on-site does not have a clear insight.
In-app notification panel needs to be more precise.
The dashboard for on-site does not have a clear insight.
In-app notification panel needs to be more precise.
What problems is the product solving and how is that benefiting you?
It is easy to send the targeted communication and the panel is easy to use.
Customer segmentation and A/B testing to check what works best for us.
Customer segmentation and A/B testing to check what works best for us.
Recommendations to others considering the product:
It is economical with great customer support so one can definitely go with this.
I'd recommend it because it meets almost all our needs and its customer care is swift and helpful.
What do you like best about the product?
thorough feature list
responsive support
ease of use
responsive support
ease of use
What do you dislike about the product?
lack of certain features
unreliability in certain functions
unreliability in certain functions
What problems is the product solving and how is that benefiting you?
- retargeting and re-engaging users
- categorized announcements
- categorized announcements
Recommendations to others considering the product:
Make sure that integration prosses
Complete marketing automation tool
What do you like best about the product?
WebEngage works really well with the website & mobile app for marketing activity. I can also use multiple options to integrate realtime campaign changes creation, modification easily without any coding ability
What do you dislike about the product?
so far no issue we have faced while running any campaigns
What problems is the product solving and how is that benefiting you?
realtime engagement with the visitors and turning potential visitors into customer
User Friendly Tool
What do you like best about the product?
It is not so typical tool, its easy to use. Multiple service provider API integration is available. One stop for all communications (email, sms, push notifications, whatsapp, social media, etc)
What do you dislike about the product?
Reporting has to be improved, customized reports are quite difficult to generate. For which we need to seek support's help.
What problems is the product solving and how is that benefiting you?
Time consumption is one of the biggest benefit. We could integrate and send multi-channel communications for a single campaign through the Journeys.
Recommendations to others considering the product:
Yes to Go! But get proper understanding and clarity at the time of integration. Only on a accurate integration you could achieve here.
Even a marketing intern can be trained to use this setup, that's how easy it is
What do you like best about the product?
- Ability to send precise and targetted communication (Why and When)
- Attribute and action-based user segmentation (Who)
- Journeys and ability to leverage APIs in journeys for personalization for product and content recommendations
- Funnels
- Excellent onboarding
- 24 x 7 availability of CSM
- Availability of data via Webhooks
- Attribute and action-based user segmentation (Who)
- Journeys and ability to leverage APIs in journeys for personalization for product and content recommendations
- Funnels
- Excellent onboarding
- 24 x 7 availability of CSM
- Availability of data via Webhooks
What do you dislike about the product?
1. Sessions, app installs, and a few other conversion metrics should be readily available in the tool.
2. Lack of automated RFM and RFE segmentation
2. Lack of automated RFM and RFE segmentation
What problems is the product solving and how is that benefiting you?
Problems solved:
- Personalization in communication
- Engage users at the right time with the right context via right channel
- Automated campaigns based on user’s action
- Omni-channel marketing
Benefits:
- Improved conversion rates
- Improved user engagement/stickiness
- Data availability via webhooks helped our DS team to develop various inhouse algorithms for content and product recommendations
- Personalization in communication
- Engage users at the right time with the right context via right channel
- Automated campaigns based on user’s action
- Omni-channel marketing
Benefits:
- Improved conversion rates
- Improved user engagement/stickiness
- Data availability via webhooks helped our DS team to develop various inhouse algorithms for content and product recommendations
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