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Our customer journey is more powerful with WebEngage. Awesome Analytics
What do you like best about the product?
The Journey designer tool is amazing. We have automated most of our communication
What do you dislike about the product?
Everything is great if you understand the interface
What problems is the product solving and how is that benefiting you?
Automated communication, WhatsApp, In app Notifications
Using Webengage for OTT
What do you like best about the product?
Easy of integration and the functionality to access analytics immediately about the campaign
What do you dislike about the product?
More choices for image based notifications.
What problems is the product solving and how is that benefiting you?
- Customer Retention
- Customer engagement
The focus for us is to increase customer retention. Saw a consistent increase in user engagement
- Customer engagement
The focus for us is to increase customer retention. Saw a consistent increase in user engagement
Absolutely best when it comes to running marketing campaigns based on customer journey
What do you like best about the product?
Their feature of Journeys is fantastic. We had used that a lot while improving our onboarding experience or nudging the customers based on certain actions. We have solved some core engagement problems working with WebEngage journeys.
What do you dislike about the product?
The product analytics part is something that can be improved. Though I understand the product is more focused on customer engagement but adding more features around mobile analytics would help a lot in getting user insights.
What problems is the product solving and how is that benefiting you?
We were trying to solve improve the onboarding experience. We had identified that few users have downloaded the app, signup but never done the first transaction. We nudged them via push notifications and converted them.
Best Product and Customer Service
What do you like best about the product?
Constant Product Improvements
Very Active Customer Support to help with issues
Proactive Customer Success Manager to help us grow
Proactive Response in case of any product failure
Very Active Customer Support to help with issues
Proactive Customer Success Manager to help us grow
Proactive Response in case of any product failure
What do you dislike about the product?
The whole automation suite is superior product than competitors so it is not that pocket-friendly for small companies.
This product could have been better if it had a native integration with Shopify (Our company-specific use case)
This product could have been better if it had a native integration with Shopify (Our company-specific use case)
What problems is the product solving and how is that benefiting you?
Manging and Analyzing First Party Data and Customer Data in one platform.
Sending and automating personalised campaigns across multiple channels based on the insights recieved from the data.
Sending and automating personalised campaigns across multiple channels based on the insights recieved from the data.
Best marketing automation platform
What do you like best about the product?
The journeys features are very user friendly and easy
What do you dislike about the product?
Lack of native Shopify integration, we had to manually integrate
What problems is the product solving and how is that benefiting you?
Driving repeat users purchases via automated journeys
Recommendations to others considering the product:
Make sure to setup the data flows correctly
One of the best tool for Engagement and B2C Communications
What do you like best about the product?
1. Journeys creation and scheduling for a later phase
2. Data Insights
3. Multiple mediums
2. Data Insights
3. Multiple mediums
What do you dislike about the product?
1. No triggers, if the journeys scheduled, did not run as per the plan, or there were no entries in the journey.
2. Difficult to find the name of users without an exact email address or phone number
2. Difficult to find the name of users without an exact email address or phone number
What problems is the product solving and how is that benefiting you?
1. driving daily engagement with our TG
2. Scheduling campaigns/ journeys week on week
3. getting to know the overall performance of our campaigns
2. Scheduling campaigns/ journeys week on week
3. getting to know the overall performance of our campaigns
Recommendations to others considering the product:
Use it for an end to end marketing automation and running automated journeys for all segments
An Excellent Tool for Marketing Automation
What do you like best about the product?
Customers Analytics was a significant trouble spot for us and Webengage truly helped us in organizing our CRM information to construct insight. Then, at that point it utilized that information to computerize work processes with an exceptionally direct UI. A splendid advertising mechanization tool.
What do you dislike about the product?
Perhaps decision making can be automated with the data it collects. WebEngage needs to upgrade itself and make direct recommendations to the business with the data it has collected. This may help with increasing productivity
What problems is the product solving and how is that benefiting you?
It serves as a single tool for all customer touch points with the use of segmentation and easy tracking of conversions. One stop access, increase efficiency.
Highly recommend Tool for Marketing Automation.
What do you like best about the product?
Ease of Use and simple UI/UX. Anyone can learn it quickly. Also, the support from the team also very prompt,
What do you dislike about the product?
Marketing Analytics like custom dashboard should be there,
What problems is the product solving and how is that benefiting you?
From user onboarding to engagement and omnichannel communication.
Great tool to engage with customer
What do you like best about the product?
Journeys are very easy to create with different control by drag and drop.
What do you dislike about the product?
Reports are not user-friendly. If custom report options are provided it will be more helpful.
What problems is the product solving and how is that benefiting you?
Marketing communications are well organized and scheduled in WebEngage.
Recommendations to others considering the product:
It is highly recommended to use webengage if an organization very frequent contact the customer either transaction or promotional purpose in various channels like SMS/app/web/email/whatsapp
Awesome Automation Tool
What do you like best about the product?
WebEngage is a really awesome automation tool for digital marketing. It will help with segmentation, audience engagement, reporting, etc...
What do you dislike about the product?
In reporting section need some optimization.
What problems is the product solving and how is that benefiting you?
Less timing, Less work, more engagement.
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