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Simple & Easy to use - Multi-Channel Marketing Automation AWESOME
What do you like best about the product?
There are some really amazing features & services available with WebEngage.
- You can quickly learn & easily use the tool, their user guide is very clear & informative, It helps you learn some Marketing tweaks as well, which is a big plus.
- The Revenue Mapping is clearly one of the finest features they have.
- The User Journey can be constructed very easily, with their drag & drop action triggers.
- Customer support is always active & they support you within a day, they keep taking updates if the issue is resolved or not which shows their focus for Satisfaction.
- Awesome Account Managers - one of the finest account managers I have worked with, always listens to customer needs & always rides the Journey with their partners. Working as a team to achieve your milestones.
- Finally the funnels, great!!
- You can quickly learn & easily use the tool, their user guide is very clear & informative, It helps you learn some Marketing tweaks as well, which is a big plus.
- The Revenue Mapping is clearly one of the finest features they have.
- The User Journey can be constructed very easily, with their drag & drop action triggers.
- Customer support is always active & they support you within a day, they keep taking updates if the issue is resolved or not which shows their focus for Satisfaction.
- Awesome Account Managers - one of the finest account managers I have worked with, always listens to customer needs & always rides the Journey with their partners. Working as a team to achieve your milestones.
- Finally the funnels, great!!
What do you dislike about the product?
There is not really much I dislike about the tool, but of course, there is always room for improvements.
- The Analysis system can be improved, i.e data comparison, funnel filters.
- On-site notifications do not have clear insight, it's not at its best & easy as creating a push notification.
- Creating a segment takes some time, maybe this is something to look at.
- The Analysis system can be improved, i.e data comparison, funnel filters.
- On-site notifications do not have clear insight, it's not at its best & easy as creating a push notification.
- Creating a segment takes some time, maybe this is something to look at.
What problems is the product solving and how is that benefiting you?
- User Journey's
- Funnel Optimizations
- Personalized & Targeted communication.
- User Behaviour's
- Email Marketing.
- Funnel Optimizations
- Personalized & Targeted communication.
- User Behaviour's
- Email Marketing.
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Simple marketing system, saves time !!
What do you like best about the product?
Our company noted the great simplicity that this software has for both customers and us, especially when segmenting customers with respect to their web activity, it also has an excellent data flow aimed at travel with specialized assistance for that the clients make the best decision. In short, by using this software we had better communication with our customers.
What do you dislike about the product?
It does not have the value for money that we seek to offer our customers since the cost is high and would cause a discouragement in all our users, in addition to realizing that the response times with respect to the interface are relatively slow Compared to other software, they will not want to have this tool either.
What problems is the product solving and how is that benefiting you?
The main problem we saw in our company was wanting to carry out a campaign at any time without having to depend on the help of a technical team in order to contribute new ideas, with the help of WebEngage this problem reached its end since all the supports, tools and implements that it has make it relatively easy to use, achieving the creation of a campaign in minutes.
Recommendations to others considering the product:
Our customers like to make price comparisons before choosing their option, which is why this software is vital in this regard, in addition to providing users with notifications about constant product updates. WebEngage is aimed at companies of all sizes and therefore we invite their use and decision if they want to implement.
One product with everything you need
What do you like best about the product?
WebEngage is simple, effective, and right to the point. You can design complex user journeys with just a few clicks.
What do you dislike about the product?
It would be great if WebEngage provides more analytical options, including more informative dashboards and more customized data exporting.
What problems is the product solving and how is that benefiting you?
Targeting the users at the best time was always a challenge. WebEngage is helping us monitor the behavior of the users and reach out to them whenever needed.
Very good dashboards and easy to use
What do you like best about the product?
Very easy to use and the tool can be learned quickly.
Customer support is very supportive.
WebEngage has great dashboards that help you in understanding the effectiveness of campaigns. You can automate campaigns and also automate the reports on a daily or weekly basis.
Customer support is very supportive.
WebEngage has great dashboards that help you in understanding the effectiveness of campaigns. You can automate campaigns and also automate the reports on a daily or weekly basis.
What do you dislike about the product?
The segmentation brewing is slow.
you are not able to schedule journeys.
you are not able to schedule journeys.
What problems is the product solving and how is that benefiting you?
It solved most of our plans through automation which can save cost and manpower
Easy to use, flexible integrations, good customer support
What do you like best about the product?
- Straight-forward and very easy to use
- Multi-channel integrations possible Push notifications, emails, SMS, in-app popups and even Google and Facebook retargeting can be triggered within a single platform
- Data and event integrations via various ways like API or client-side triggered events possible
- Customer support readily available
- Multi-channel integrations possible Push notifications, emails, SMS, in-app popups and even Google and Facebook retargeting can be triggered within a single platform
- Data and event integrations via various ways like API or client-side triggered events possible
- Customer support readily available
What do you dislike about the product?
- Predictive and AI-based personalization not possible within the platform
- Sometimes a bit slow in curating and triggering notifications
- Data visualization and analytics still a bit weak. Though it has introduced AB and multi-variate testing and control group modules etc which are very helpful
- Sometimes a bit slow in curating and triggering notifications
- Data visualization and analytics still a bit weak. Though it has introduced AB and multi-variate testing and control group modules etc which are very helpful
What problems is the product solving and how is that benefiting you?
- We are running CRM and marketing automation, transactional comms, and omnichannel journeys through WebEngage.
- It has helped us improve the user conversion funnel with triggered notifications like installs to sign-up, sign-up to the first ride, re-install journeys, etc
- Integrations have been very flexible considering we have integrated various data sources with it for each of our different services
- It has helped us improve the user conversion funnel with triggered notifications like installs to sign-up, sign-up to the first ride, re-install journeys, etc
- Integrations have been very flexible considering we have integrated various data sources with it for each of our different services
1 easy to use tool for all digital marketing automation
What do you like best about the product?
- Easy to use with a simple User experience dashboard with many features.
- Helpful customer support can guide you on which best journey you can create.
- After comparison with big companies like a clever tap I find it better for me as targeting Arabic users especially in the Gulf.
-Live stats look like google analytics but more accurate that gives me Insights into users who are currently active on my app and website.
- Helpful customer support can guide you on which best journey you can create.
- After comparison with big companies like a clever tap I find it better for me as targeting Arabic users especially in the Gulf.
-Live stats look like google analytics but more accurate that gives me Insights into users who are currently active on my app and website.
What do you dislike about the product?
Needs 3rd party tool like AppsFlyer for knowing some metrics like how many uninstall my apps.
||-Update* I found that I can track them from the platform directly ( INSIGHTS >> Uninstalls )
Needs some HTML, CSS experience to create a unique on-site notification.
||-Update* I found that they have a dynamic (Drag and drop feature) that I can design any template without any knowledge of HTML or CSS.
Not yet integrated as per my knowledge with google ads that would help me more.
||- Update* They now integrated with Google ads and I'm testing it now ;)
||-Update* I found that I can track them from the platform directly ( INSIGHTS >> Uninstalls )
Needs some HTML, CSS experience to create a unique on-site notification.
||-Update* I found that they have a dynamic (Drag and drop feature) that I can design any template without any knowledge of HTML or CSS.
Not yet integrated as per my knowledge with google ads that would help me more.
||- Update* They now integrated with Google ads and I'm testing it now ;)
What problems is the product solving and how is that benefiting you?
Easy to announce for anything on the website without any involvement of developers with great segmentation capability with easy UX any one of my team can create.
Journey designer is a great tool that helps me to build user lifecycle campaigns.
Ability to segment users for each campaign especially influencer's campaigns.
an on-site survey is a good tool that can help me use it with other features instead of using other tool like hotjar.
Journey designer is a great tool that helps me to build user lifecycle campaigns.
Ability to segment users for each campaign especially influencer's campaigns.
an on-site survey is a good tool that can help me use it with other features instead of using other tool like hotjar.
Recommendations to others considering the product:
If you decide to buy a product as Web engage I would advise you to check other competitors then decide like me I compare it with many other companies and I meet them know each feature and pricing then I decide.
if you know who is competitors just write on google Web Engage VS. and google will helps you.
if you know who is competitors just write on google Web Engage VS. and google will helps you.
Analytical review
What do you like best about the product?
The Segment, Journey allow us to dig deep to review our performance
What do you dislike about the product?
Webengage is one of the best tools used by me, hence have to think hard to come up with a dislike. However it is event based, which keeps evolving as we enhance our Product which takes time to implement to see the result using Webnegage.
What problems is the product solving and how is that benefiting you?
We have a clear view on the conversion rate, our users activities can be closely monitored to come up with solution to increase our engagement with them
Useful for campaign automation and user re-targeting based on events and triggers
What do you like best about the product?
Easy to segment users based on events performed or user attributes. Easy to create new campaigns and upload creatives. Tons of customisation available in journeys. Very useful for targeting or re-targeting customer depending on their activities. Good dashboards and easy to use. Easy to create custom events and use them in journeys
What do you dislike about the product?
The pricing model is quite high. As Web engage doesn't actually send emails / SMS but has integrations with other leading companies for the same, the price is a bit too much depending on the number of active users and events you can log. Also, the event logs for users are available only for last 30 days and for earlier data you need to use a bigquery database which is not accessible by everyone on the team. It is also not possible to search for a user based on name or partial string match of email or phone number, the search just works for exact matches which can be improved. Customer support takes multiple iterations to resolve a query.
What problems is the product solving and how is that benefiting you?
The problem we are solving is sending communications to leads and customers based on the activities they have performed on the website. We use this for sending promotional campaigns as well as transaction sends. The best benefit is the ability to put content like popups, events, banners and anything else on the website or run trigger based campaigns without dependencies or with minimal assistance from the tech team.
Recommendations to others considering the product:
Good tool for managing communications and tracking user events, can use if fits budget.
great experience, fast response
What do you like best about the product?
friendly and easy use, reports and charts
What do you dislike about the product?
not able to export cohort, in app notification need medium size with the ability to add images.
What problems is the product solving and how is that benefiting you?
increase Conversion, minimize abandonment cart
Reliable Personalization and Repeat Platform
What do you like best about the product?
They offer Personalized Journeys and Reliable APIs
What do you dislike about the product?
The biggest area for improvement is the UI for in APP banners
What problems is the product solving and how is that benefiting you?
We are using webengage as our marketing automation and in sending transactional communication and timed comms for maintaining repeat
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