Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Amazing tool with all features required
What do you like best about the product?
Ease of use and support team, drag and drop feature is user friendly
What do you dislike about the product?
Sometimes there is some lag while sending emails but I believe this has to do with the ESP/SSP provider!
What problems is the product solving and how is that benefiting you?
Automated marketing tool: For sending Promotional & Transactional communication to users!
- Leave a Comment |
- Mark review as helpful
A good partner for customer retention journey!
What do you like best about the product?
The easy navigation and using the product.
The CRM is quite comprehensive and easy to use with being new user-friendly too. Certain nomenclatures if standardized would enhance the experience further. Everyone from the Sales to Onboarding to the Customer Success Managers has good knowledge of the product and assist you to solve not only help with product understanding but assist you in a way to solve business challenges and help scale.
The CRM is quite comprehensive and easy to use with being new user-friendly too. Certain nomenclatures if standardized would enhance the experience further. Everyone from the Sales to Onboarding to the Customer Success Managers has good knowledge of the product and assist you to solve not only help with product understanding but assist you in a way to solve business challenges and help scale.
What do you dislike about the product?
- The CRM needs to be made more compatible with Shopify
- The Customer Care team can be made more well-versed with in-depth product knowledge to help solve client queries more proactively.
- Different nomenclature like 'Email Accepted'. Some of the rules have to be applied on Email - Accepted and not on Delivered or Opened though that would be the usual understanding.
- The Drag and Drop Email can be enhanced a little.
- The Customer Care team can be made more well-versed with in-depth product knowledge to help solve client queries more proactively.
- Different nomenclature like 'Email Accepted'. Some of the rules have to be applied on Email - Accepted and not on Delivered or Opened though that would be the usual understanding.
- The Drag and Drop Email can be enhanced a little.
What problems is the product solving and how is that benefiting you?
Creating and scheduling customer retention campaigns. They are simple and quick!
Recommendations to others considering the product:
A great partner to pick for your customer retention experience. I have used a couple of other CRMs too. This is quite comprehensive even with its basic plan. I have used WebEngage while working in a company with Lakhs of visitors and with 100s of visitors as well and the product serves both the requirements equally well. The product has gotten better while the team delivering it has continuously been proactive and helpful.
Product Specialists are extremely helpful in finding innovative solutions to Marketing Problems !
What do you like best about the product?
The product is easy to use for beginners. The knowledge base is vast and self sufficient to learn and implement. It's user friendly and caters to most of the marketing requirements.
What do you dislike about the product?
The gaps which I felt could be addressed in a more efficient manner are
1) Tracking results - Conversion, ROI etc
2) Mobile app for tracking analytics of campaigns.
3) Systematic reporting for each campaign.
1) Tracking results - Conversion, ROI etc
2) Mobile app for tracking analytics of campaigns.
3) Systematic reporting for each campaign.
What problems is the product solving and how is that benefiting you?
Customer Retention
Conversion of Leads
Cross Sell and Upsell products
Enhancing customer experience via automations
Conversion of Leads
Cross Sell and Upsell products
Enhancing customer experience via automations
Marketing system specialized in information flow.
What do you like best about the product?
I like it because it guides clients to have sound decisions in web trigger processes with well related technical specifications. It has been exceptional in indicating a well-done work method with the necessary ease in terms of campaigns and increasing clients in the market. It has a significant list of social clients.
What do you dislike about the product?
At the moment the software has been behaving in the most efficient way possible, I hope it can continue to offer this great service to the whole community.
What problems is the product solving and how is that benefiting you?
Undoubtedly the program has been very solid for our customers to feel satisfied and comfortable to optimize a service of great simplicity and quality specializing in web traffic with marketing automations in business processes or campaigns. Undoubtedly it has been very important to activate centralized information bases.
Recommendations to others considering the product:
The software is very easy to understand and with a high capacity of development in its functions, I recommend it because it has a significant reach in the industry. It is simply amazing and gives a breakthrough in marketing campaigns and event distribution to solid clients.
Amazing product for automating communication
What do you like best about the product?
- Helps us to create & send personalized SMS/Email/Whatsapp communication without any effort. No developer intervention is required once events are configured to create these communications
- Journey is the best feature of WebEngage that helps us to create multiple logic-based communications
- Funnels can be set up easily that helps in tracking the performance of the user journey
- Journey is the best feature of WebEngage that helps us to create multiple logic-based communications
- Funnels can be set up easily that helps in tracking the performance of the user journey
What do you dislike about the product?
Insights module can be improved
- Dashboard to track all metrics & funnels is missing
- Events for each user is shown for only the last 30 days
- Dashboard to track all metrics & funnels is missing
- Events for each user is shown for only the last 30 days
What problems is the product solving and how is that benefiting you?
- Helps in retaining customers by sending them personalized communication
- Setting up communication without the intervention of the development team and without any deployment
- Tracking user journey
- Setting up communication without the intervention of the development team and without any deployment
- Tracking user journey
A powerful, easy to use product for marketing automation
What do you like best about the product?
I always spend couple of hours everyday in WebEngage panel or look into the documentations. Have to admit as much as I work with it, I find new usecases & it is exciting. Even with the scale of our company, the performance is good enough.
We have a direct communication with our contact person, Jesse George, and he is always responding to our questions or checks the solutions we have in mind for different use cases. This helps us to reduce errors and find the best solution in this regard.
We have a direct communication with our contact person, Jesse George, and he is always responding to our questions or checks the solutions we have in mind for different use cases. This helps us to reduce errors and find the best solution in this regard.
What do you dislike about the product?
The response time of the support team through Email is high for some cases.
What problems is the product solving and how is that benefiting you?
Webengage is our main CRM tool to communicate effectively with users. Easy integration through SDK & REST API, wide options in creating journeys, Analysis features like Path & RFM, and so on.
WebEngage let us to recognize and target our users the way we can not imagine it without Webengage
What do you like best about the product?
Integration between data and engagement actions
What do you dislike about the product?
Users and Segment analysis could be so much more insightful
What problems is the product solving and how is that benefiting you?
Mostly Users activation and retention
Simple & Easy to use - Multi-Channel Marketing Automation AWESOME
What do you like best about the product?
There are some really amazing features & services available with WebEngage.
- You can quickly learn & easily use the tool, their user guide is very clear & informative, It helps you learn some Marketing tweaks as well, which is a big plus.
- The Revenue Mapping is clearly one of the finest features they have.
- The User Journey can be constructed very easily, with their drag & drop action triggers.
- Customer support is always active & they support you within a day, they keep taking updates if the issue is resolved or not which shows their focus for Satisfaction.
- Awesome Account Managers - one of the finest account managers I have worked with, always listens to customer needs & always rides the Journey with their partners. Working as a team to achieve your milestones.
- Finally the funnels, great!!
- You can quickly learn & easily use the tool, their user guide is very clear & informative, It helps you learn some Marketing tweaks as well, which is a big plus.
- The Revenue Mapping is clearly one of the finest features they have.
- The User Journey can be constructed very easily, with their drag & drop action triggers.
- Customer support is always active & they support you within a day, they keep taking updates if the issue is resolved or not which shows their focus for Satisfaction.
- Awesome Account Managers - one of the finest account managers I have worked with, always listens to customer needs & always rides the Journey with their partners. Working as a team to achieve your milestones.
- Finally the funnels, great!!
What do you dislike about the product?
There is not really much I dislike about the tool, but of course, there is always room for improvements.
- The Analysis system can be improved, i.e data comparison, funnel filters.
- On-site notifications do not have clear insight, it's not at its best & easy as creating a push notification.
- Creating a segment takes some time, maybe this is something to look at.
- The Analysis system can be improved, i.e data comparison, funnel filters.
- On-site notifications do not have clear insight, it's not at its best & easy as creating a push notification.
- Creating a segment takes some time, maybe this is something to look at.
What problems is the product solving and how is that benefiting you?
- User Journey's
- Funnel Optimizations
- Personalized & Targeted communication.
- User Behaviour's
- Email Marketing.
- Funnel Optimizations
- Personalized & Targeted communication.
- User Behaviour's
- Email Marketing.
Simple marketing system, saves time !!
What do you like best about the product?
Our company noted the great simplicity that this software has for both customers and us, especially when segmenting customers with respect to their web activity, it also has an excellent data flow aimed at travel with specialized assistance for that the clients make the best decision. In short, by using this software we had better communication with our customers.
What do you dislike about the product?
It does not have the value for money that we seek to offer our customers since the cost is high and would cause a discouragement in all our users, in addition to realizing that the response times with respect to the interface are relatively slow Compared to other software, they will not want to have this tool either.
What problems is the product solving and how is that benefiting you?
The main problem we saw in our company was wanting to carry out a campaign at any time without having to depend on the help of a technical team in order to contribute new ideas, with the help of WebEngage this problem reached its end since all the supports, tools and implements that it has make it relatively easy to use, achieving the creation of a campaign in minutes.
Recommendations to others considering the product:
Our customers like to make price comparisons before choosing their option, which is why this software is vital in this regard, in addition to providing users with notifications about constant product updates. WebEngage is aimed at companies of all sizes and therefore we invite their use and decision if they want to implement.
One product with everything you need
What do you like best about the product?
WebEngage is simple, effective, and right to the point. You can design complex user journeys with just a few clicks.
What do you dislike about the product?
It would be great if WebEngage provides more analytical options, including more informative dashboards and more customized data exporting.
What problems is the product solving and how is that benefiting you?
Targeting the users at the best time was always a challenge. WebEngage is helping us monitor the behavior of the users and reach out to them whenever needed.
showing 541 - 550