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Very effective marketing automation tool
What do you like best about the product?
Easy to manage, suggestions from account managers
What do you dislike about the product?
The support team could be quick in fixing the issues
What problems is the product solving and how is that benefiting you?
Wanted to engage our customers and increase the repeat rate
Recommendations to others considering the product:
Analytically platform could be much stong in terms of churning the data and give suggestions
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Webengage is a very comprehensive platform for marketing automation, events tracking etc.
What do you like best about the product?
Open Bigquery access for whatever data we track via Webengage. It enables me to work and model the data as I like it to get more insights than that are available on their dashboard.
What do you dislike about the product?
Funnels can have an OR option. (right now we are limited to choosing one hard path to analyse).
Analytics offerings can be a little better. Let me customize what I want / don't want on my own dashboard.
Analytics offerings can be a little better. Let me customize what I want / don't want on my own dashboard.
What problems is the product solving and how is that benefiting you?
All given below.
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Recommendations to others considering the product:
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Easy to use interphase, good tech and product support
What do you like best about the product?
Its user friendly
good support team
easy assistance
good support team
easy assistance
What do you dislike about the product?
Few limitations, like you can't run scripts to pull the dynamic value. Hyper personalization.
What problems is the product solving and how is that benefiting you?
user reachability, multi-channel platform, effective communication.
Recommendations to others considering the product:
Yes.
Gets all the details regarding events and we can see the flow breakage
What do you like best about the product?
to see the conversion of the customer, how efficient are
What do you dislike about the product?
sometimes it is not accurate , DElay in the events
What problems is the product solving and how is that benefiting you?
They are triggering of events so that we will get to know where the customers are facing issues.
Great Help and support
What do you like best about the product?
I liked the after sales support and how seamless the platform works.
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
What do you dislike about the product?
We can improve the back end integration process and help client which doesn't have strong tech support.
What problems is the product solving and how is that benefiting you?
We Found the drop offs at the cart section and it was resolved by automating the emailer and webpush journey.
Convenient Tool for Marketing
What do you like best about the product?
Segment creation based on Live users & Conversion Tracking.
What do you dislike about the product?
Journey dashboard doesn't reflect correct number of live users available.
What problems is the product solving and how is that benefiting you?
It helps us in creating an Product abandonment Journey which helps us to target our customers through email & notifs and make them purchase products which they have viewed recently
Recommendations to others considering the product:
Web Engage is an most convenient tool to use. Dashboard are very user friendly to use & create segments
Phenomenal service and outstanding customer support
What do you like best about the product?
It helped to establish the core of customer engagement and analytical insights
What do you dislike about the product?
It could have been more user friendly and easy to use
What problems is the product solving and how is that benefiting you?
Customer engagement processes and issues.
Met better customer approach and marketing parameters.
Met better customer approach and marketing parameters.
Manage your sales and increase their effectiveness with this amazing platform.
What do you like best about the product?
It is easy to implement API, it has good reporting panel and scheduling features, it has segmentation of users, notifications on the site are very attractive, segmenting is easy, you can create activities and set rules which is really easy, this tool has great technology integration, it has very useful and unique features of our customer journeys. We automate our marketing by defining rules like sending a push notification, this tool is not required technical knowledge, the journeys that are made through our customers.
What do you dislike about the product?
The pricing model discourages experimentation and create hurdles in terms of on boarding, any level of user can have access to our customer data , this tool is too expensive compared to the features it has, it could improve the user interface for notifications for our apps, the SDK is heavy to integrate with the customer, segment integration can take care of that.
What problems is the product solving and how is that benefiting you?
It has CAN SPAM compliance, it has been implemented for event based activities , it has automatic responses , it has allowed us to make reports and analysis of our products and services, it has template management for marketing, it has a great omnichannel cloud based communication to our companies to be able to reach our customers and be able to in that way increase our sales.
Recommendations to others considering the product:
It is very useful to us for the scale and development of our businesses, which is very useful when they help us target our clientele to provide the right offers, it increases us the chances of transaction or desired action by our customers. Automation saves a lot of time and efforts to our merchants for their negotiation, which are driven for their operation.
The Ux of Webengage is awesome. Its Very User Friendly.
What do you like best about the product?
It is very easy to Use, Integration with the website is very simple, From data segmentation to Creating Template to real-time A/B testing to scheduling is done with great ease.
What do you dislike about the product?
Reporting Can Be Improved a bit, Template heat Map report is missing. I think this should be there.
What problems is the product solving and how is that benefiting you?
Executing Day to day Campaigns, Creating customer Journeys for better User experience.
Recommendations to others considering the product:
Its seamless and trouble-free Integration, easy to use
User Friendly Marketing Automation Tool
What do you like best about the product?
WebEngage is an awesome marketing automation tool. What I have liked it is the drag and drop journey creation feature which helps non technical persons to manage email campaigns.
Personalization and Drop Cart mailers makes it a complete marketing automation tool.
Along with the overall system, the WebEngage as a team is ready to help 24*7.
Great work WebEngage team, hope to see new features addition on regular basis
Personalization and Drop Cart mailers makes it a complete marketing automation tool.
Along with the overall system, the WebEngage as a team is ready to help 24*7.
Great work WebEngage team, hope to see new features addition on regular basis
What do you dislike about the product?
Reports can be download for a limited time. This has to be increased to account lifetime, meaning users should be allowed to download reports as per their requirement between any given time frame and not restricted to last 45 days
What problems is the product solving and how is that benefiting you?
Marketing automation and regular mailers.
Easy of running campaign is the core benefit.
Easy of running campaign is the core benefit.
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