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Experience with Webengage
What do you like best about the product?
Responsiveness of the Team.
UI UX of the platform.
UI UX of the platform.
What do you dislike about the product?
Certain processes such as template embedding & Reports to be created.
What problems is the product solving and how is that benefiting you?
Faster & Sharper communication to customers.
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All in one marketing automation
What do you like best about the product?
The funnel & RFM model is really handy. also the triggered campaigns
What do you dislike about the product?
correct upto 90%, user attribute related parameters.
What problems is the product solving and how is that benefiting you?
It helped us automate our user engagement upto most extent, instantly analyse the results of our campaigns and it also made possible such different types of campaigns given the amount of features it offers
Recommendations to others considering the product:
Go ahead, use webenage to its maximum potential
Easy to Use Marketing Automation tool
What do you like best about the product?
The best part is it helps drive Marketing Campaign with ease with the help of Journey and event triggers
There are mutiple channle from where we can engage with user
There are mutiple channle from where we can engage with user
What do you dislike about the product?
Event for is Shown only for Last 30 days.
Understanding the reports and other metrix is tricky
Understanding the reports and other metrix is tricky
What problems is the product solving and how is that benefiting you?
User Journey. Engaging with the user in various stages of the funnel
Though different channel targeting personalized communication
Though different channel targeting personalized communication
Very effective marketing automation tool
What do you like best about the product?
Easy to manage, suggestions from account managers
What do you dislike about the product?
The support team could be quick in fixing the issues
What problems is the product solving and how is that benefiting you?
Wanted to engage our customers and increase the repeat rate
Recommendations to others considering the product:
Analytically platform could be much stong in terms of churning the data and give suggestions
Webengage is a very comprehensive platform for marketing automation, events tracking etc.
What do you like best about the product?
Open Bigquery access for whatever data we track via Webengage. It enables me to work and model the data as I like it to get more insights than that are available on their dashboard.
What do you dislike about the product?
Funnels can have an OR option. (right now we are limited to choosing one hard path to analyse).
Analytics offerings can be a little better. Let me customize what I want / don't want on my own dashboard.
Analytics offerings can be a little better. Let me customize what I want / don't want on my own dashboard.
What problems is the product solving and how is that benefiting you?
All given below.
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Recommendations to others considering the product:
Webengage offers all this in quite a simple format and they are overall cheaper than other alternatives, whilst being just as good, if not better.
Easy to use interphase, good tech and product support
What do you like best about the product?
Its user friendly
good support team
easy assistance
good support team
easy assistance
What do you dislike about the product?
Few limitations, like you can't run scripts to pull the dynamic value. Hyper personalization.
What problems is the product solving and how is that benefiting you?
user reachability, multi-channel platform, effective communication.
Recommendations to others considering the product:
Yes.
Gets all the details regarding events and we can see the flow breakage
What do you like best about the product?
to see the conversion of the customer, how efficient are
What do you dislike about the product?
sometimes it is not accurate , DElay in the events
What problems is the product solving and how is that benefiting you?
They are triggering of events so that we will get to know where the customers are facing issues.
Great Help and support
What do you like best about the product?
I liked the after sales support and how seamless the platform works.
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
It has helped us improve retargeting customers and lower our drop offs in Buyer funnel.
We can customize journeys and automate the entire
What do you dislike about the product?
We can improve the back end integration process and help client which doesn't have strong tech support.
What problems is the product solving and how is that benefiting you?
We Found the drop offs at the cart section and it was resolved by automating the emailer and webpush journey.
Convenient Tool for Marketing
What do you like best about the product?
Segment creation based on Live users & Conversion Tracking.
What do you dislike about the product?
Journey dashboard doesn't reflect correct number of live users available.
What problems is the product solving and how is that benefiting you?
It helps us in creating an Product abandonment Journey which helps us to target our customers through email & notifs and make them purchase products which they have viewed recently
Recommendations to others considering the product:
Web Engage is an most convenient tool to use. Dashboard are very user friendly to use & create segments
Phenomenal service and outstanding customer support
What do you like best about the product?
It helped to establish the core of customer engagement and analytical insights
What do you dislike about the product?
It could have been more user friendly and easy to use
What problems is the product solving and how is that benefiting you?
Customer engagement processes and issues.
Met better customer approach and marketing parameters.
Met better customer approach and marketing parameters.
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