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8/10 Experience for Retention Marketing!
What do you like best about the product?
Ease of use.
Good UI
Quick responses to issues.
Industry-leading uptime.
Good UI
Quick responses to issues.
Industry-leading uptime.
What do you dislike about the product?
Can be buggy at times.
Needs frequent refreshes.
Erratic at times.
Needs frequent refreshes.
Erratic at times.
What problems is the product solving and how is that benefiting you?
WebEngage helps us with managing our user accounts, planning a customer's journey through our platform, and establish touchpoints across their life within the environment.
Does the job for Omni-Channel engagement.
What do you like best about the product?
Omni channel integration allows for any possibility for the Indian market & beyond. Webengage has native integrations with most leading SMS, WhatsApp & Email service providers. Should you fancy setting your private integrations for WhatsApp's Cloud API or just record requests in your database, everything is possible.
What do you dislike about the product?
Behaviour analytics is a major disappointment for segment-based analysis. At present, lacks features to view critical insights like funnels, cohorts, etc by segments.
What problems is the product solving and how is that benefiting you?
Automating customer communications at different touchpoints in the sales funnel.
Leveraging behaviour intelligence to set up funnel drop-off flows and reduce churn.
Leveraging behaviour intelligence to set up funnel drop-off flows and reduce churn.
It was very great to use WebEngage
What do you like best about the product?
Personalizations, Data tracking and Omni Channel Engagement.
What do you dislike about the product?
I was not able to send Images though WhatsApp. I have tried multiple to come out with this issue but not able to send.
What problems is the product solving and how is that benefiting you?
Engaging with leads automatically through Journeys.
Good for creating user groups as well as creating notifications that too personalised per user
What do you like best about the product?
Platforms interface and ease of use. Ability to create custom audience groups is a pro.
What do you dislike about the product?
A little bit sluggish sometimes, but that is very rare like once in 3 months
What problems is the product solving and how is that benefiting you?
Easing customer communication through various forms of marketing like push notifications, email marketing
WebEngage is a very solid software to achieve marketing consulting
What do you like best about the product?
I have been able to empower users to foster successful marketing outreach work. The interface is fluid and intelligent to achieve an interesting goal for my clients. The clients are happy with the results obtained. The support is impactful because they are very fast.
What do you dislike about the product?
I don't like that the software has an inefficient way to visualize some functions, it is very useful.
What problems is the product solving and how is that benefiting you?
We make the program good management of marketing consulting, we are always willing to improve the quality of our customers and visualize a more productive approach in each management. In short, the software has been very influential to have more clients because of the great results obtained.
All you need under one Tab
What do you like best about the product?
I love the email editor feature the best. The flexibility provided for designing rich emailers & dynamic resizing of images does the charm. You don't need to know HTML or coding to launch campaigns
What do you dislike about the product?
Changing Push notifications from Text to image-based ones deletes the entire content & requires configuring all the content again.
What problems is the product solving and how is that benefiting you?
Targeting & Segmentation can be easily done using Webengage. We have multi-lingual users & the console helps us easily segregate the users basis their preferences. It further refreshes the data hourly so that we have almost realtime data for any updated user preferences.
One of the best & easy to use marketing automation tool
What do you like best about the product?
WebEngage helps us to create complete customer journeys on omnichannel platforms and maximize performances with a lot of delivery optimization features. This helps marketers to connect with the audience with the right messaging at the right time.
What do you dislike about the product?
The reporting part of WebEngage is left behind when it is compared with other competitor tools. This is the only feature that I feel should be improved to make it a perfect one.
What problems is the product solving and how is that benefiting you?
It has helped me in managing Omni channel campaigns, Creating customer journeys, Audience Segmentation, A/B testing, and Maximizing email performances. It has a friendly mobile app to check all marketing performances on the go.
We were doing bulk emails to our leads which were leading to a high spam rate but with Webengage the open rates and delivery optimization has benefitted us in the overall marketing communications and reactivating our pool of leads
We were doing bulk emails to our leads which were leading to a high spam rate but with Webengage the open rates and delivery optimization has benefitted us in the overall marketing communications and reactivating our pool of leads
The best tool for user engagement
What do you like best about the product?
The best thing about webengage is that it helps to get deeper insights into audience behaviour
What do you dislike about the product?
I absolutely loved everything about the product. If possible try to decrease the pricing.
What problems is the product solving and how is that benefiting you?
It's solving the purpose of making the audience re-engage with the brand & helping in overall revenue
Recommendations to others considering the product:
Definitely a go-to product if looking to grow your revenue from LTV perspective
WebEngage: The right way to engage customers for small businesses
What do you like best about the product?
Personalization. Yes, the software offers personalization for all sorts of businesses and I experienced the same. When I came across this software, I felt it was just another software for digital marketing; however, not all latest software allows email marketing & SMS marketing options with such detail as WebEngage does. Content is king but timely messages need to be shared with customers and WebEngage's scheduling feature allows just for that. It allowed my family business to grow 25% in 6 months which might appear insignificant but for a small business with 0 prior digital experience, it is just wonderful.
What do you dislike about the product?
Although WebEngage allows several marketing options, Instagram is a platform that is ignored by it. The software needs to focus and allow more features for Instagram marketing because it is the new hub for visually-pretty small businesses. I would've extracted loads more if only I got the right features for Instagram & Twitter on WebEngage.
What problems is the product solving and how is that benefiting you?
WebEngage is not a unique software as it allows timely messages to be shared with customers on several digital platforms; however, the ease of use & scheduling feature helped me cater to the problems I faced for my small business. Some of the problems were understanding where my consumer is present (digitally), SMS Marketing & Email marketing helped me more than Facebook marketing and scheduling messages reminded me as well as my customers why they should come to my shop & purchase my products. It improved my customer acquisition strategy, helped me with remarketing, and allowed me to connect with my customers on time with minimal efforts.
Recommendations to others considering the product:
WebEngage shall be used especially by small businesses as it allows personalization with minimal effort. However, I used it while I was working with MICA and then used it for my personal business which is a small-scale clothing outlet. It worked wonders for my business but with MICA, there were a lot of variables to consider which made it slightly cumbersome to use the software because I was not adept at it. Maybe, I will be able to utilise it better in a few months.
Amazing platform to create targeted automations and engagements.
What do you like best about the product?
Dynamic event-based segment and journey to creating automation. We are able to use a lot of different channels like WhatsApp SMS email ads to communicate to users. We can run ad-hoc campaigns to quickly test our hypothesis. A/B testing is also one of the great features where we test the better messaging and send that to users. We don't have to take these decisions on our own. Data takes care of it. Other channels like push notification and advertisement retargeting cohort are also the feature that you don't get easily in one product. We are able to create segments and export them to ads if needed for retargeting.
What do you dislike about the product?
Everything is good but sometimes it loads slowly, some more flexibility in viewing older logs and event history will definitely be a plus point. If journeys allow us dynamic if-else based on event attributes then it will make it more powerful. If we get more control over if and else conditions in the journey then it can be very helpful. Funnels are good but can be improved where we are able to see breakdowns.
What problems is the product solving and how is that benefiting you?
We are able to use analytics module to quickly figure out user and event analytics, with these insight we create dynamic segment that we target from omni channel communications, by personalizing and sending right communication at right time.
Recommendations to others considering the product:
You can target users in a very effective manner using dynamic segment and omnichannel communication.
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