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Best Product and Customer Service
What do you like best about the product?
Constant Product Improvements
Very Active Customer Support to help with issues
Proactive Customer Success Manager to help us grow
Proactive Response in case of any product failure
Very Active Customer Support to help with issues
Proactive Customer Success Manager to help us grow
Proactive Response in case of any product failure
What do you dislike about the product?
The whole automation suite is superior product than competitors so it is not that pocket-friendly for small companies.
This product could have been better if it had a native integration with Shopify (Our company-specific use case)
This product could have been better if it had a native integration with Shopify (Our company-specific use case)
What problems is the product solving and how is that benefiting you?
Manging and Analyzing First Party Data and Customer Data in one platform.
Sending and automating personalised campaigns across multiple channels based on the insights recieved from the data.
Sending and automating personalised campaigns across multiple channels based on the insights recieved from the data.
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Best marketing automation platform
What do you like best about the product?
The journeys features are very user friendly and easy
What do you dislike about the product?
Lack of native Shopify integration, we had to manually integrate
What problems is the product solving and how is that benefiting you?
Driving repeat users purchases via automated journeys
Recommendations to others considering the product:
Make sure to setup the data flows correctly
One of the best tool for Engagement and B2C Communications
What do you like best about the product?
1. Journeys creation and scheduling for a later phase
2. Data Insights
3. Multiple mediums
2. Data Insights
3. Multiple mediums
What do you dislike about the product?
1. No triggers, if the journeys scheduled, did not run as per the plan, or there were no entries in the journey.
2. Difficult to find the name of users without an exact email address or phone number
2. Difficult to find the name of users without an exact email address or phone number
What problems is the product solving and how is that benefiting you?
1. driving daily engagement with our TG
2. Scheduling campaigns/ journeys week on week
3. getting to know the overall performance of our campaigns
2. Scheduling campaigns/ journeys week on week
3. getting to know the overall performance of our campaigns
Recommendations to others considering the product:
Use it for an end to end marketing automation and running automated journeys for all segments
An Excellent Tool for Marketing Automation
What do you like best about the product?
Customers Analytics was a significant trouble spot for us and Webengage truly helped us in organizing our CRM information to construct insight. Then, at that point it utilized that information to computerize work processes with an exceptionally direct UI. A splendid advertising mechanization tool.
What do you dislike about the product?
Perhaps decision making can be automated with the data it collects. WebEngage needs to upgrade itself and make direct recommendations to the business with the data it has collected. This may help with increasing productivity
What problems is the product solving and how is that benefiting you?
It serves as a single tool for all customer touch points with the use of segmentation and easy tracking of conversions. One stop access, increase efficiency.
Highly recommend Tool for Marketing Automation.
What do you like best about the product?
Ease of Use and simple UI/UX. Anyone can learn it quickly. Also, the support from the team also very prompt,
What do you dislike about the product?
Marketing Analytics like custom dashboard should be there,
What problems is the product solving and how is that benefiting you?
From user onboarding to engagement and omnichannel communication.
Great tool to engage with customer
What do you like best about the product?
Journeys are very easy to create with different control by drag and drop.
What do you dislike about the product?
Reports are not user-friendly. If custom report options are provided it will be more helpful.
What problems is the product solving and how is that benefiting you?
Marketing communications are well organized and scheduled in WebEngage.
Recommendations to others considering the product:
It is highly recommended to use webengage if an organization very frequent contact the customer either transaction or promotional purpose in various channels like SMS/app/web/email/whatsapp
Awesome Automation Tool
What do you like best about the product?
WebEngage is a really awesome automation tool for digital marketing. It will help with segmentation, audience engagement, reporting, etc...
What do you dislike about the product?
In reporting section need some optimization.
What problems is the product solving and how is that benefiting you?
Less timing, Less work, more engagement.
A fulfilled customer of WebEngage, intrigued by the detailed logic and customer support.
What do you like best about the product?
- The detailed and well thought through logic helps build intricate used cases
- Exemplary customer support goes above and beyond to resolve any queries, being our extended hands in the true sense.
- The robust mix of all possible communication channels helps develop an efficient omnichannel strategy.
- Exemplary customer support goes above and beyond to resolve any queries, being our extended hands in the true sense.
- The robust mix of all possible communication channels helps develop an efficient omnichannel strategy.
What do you dislike about the product?
- Time taken for the segment creations and also loading the dashboards at times
- Limited access to the detailed user-level data would help with deeper analysis.
- There could be more educational sessions/webinars on the complete power of WebEngage
- Limited access to the detailed user-level data would help with deeper analysis.
- There could be more educational sessions/webinars on the complete power of WebEngage
What problems is the product solving and how is that benefiting you?
- Devising automated omnichannel lead nurture & renewal journeys using product-based events helping personalize the experience
- Monitoring broad results of the communication receptiveness and analyze effective communication strategy
- Driving Signups of users on the app and efficiently engaging through push & in-app notifications
- Monitoring broad results of the communication receptiveness and analyze effective communication strategy
- Driving Signups of users on the app and efficiently engaging through push & in-app notifications
A Marketing Automation tool that has almost everything you need!
What do you like best about the product?
Some of the best things about webengage are its dashboard - everything very easily navigatable and available on the sidebar, segments have a wide range of filters and it connects with a lot of 3rd partys if youre looking to do a lot of out of the box solutions.
What do you dislike about the product?
The only thing I really hate about webengage is it lets me create a campaign on my mobile but doesn't let me publish it. But it fixes a lot of other problems other onmichannels have.
What problems is the product solving and how is that benefiting you?
The main thing was to set up uniform journeys to segmented users and engage with them on a personalized level which it does perfectly, supporting multiple channels. Benefits being an excellent journey/ flow builder and access to multipe messaging channels.
Working on Web engage is Super easy and Super cool
What do you like best about the product?
The Most helpful thing about Web engage is it's easy to use and easy to schedule campaigns. Also, you can get 5-6 channels covered on a single platform like web push, Push notification, SMS, Facebook and WhatsApp Channel.
What do you dislike about the product?
There is no pause button or stop button to pause or stop a running campaign because if anything goes wrong by mistake we can pause or stop the campaign.
and need a pause or stop button to make it more excellent and user friendly.
and need a pause or stop button to make it more excellent and user friendly.
What problems is the product solving and how is that benefiting you?
With WebEngage, you can easily create segments and track real-time data as well as the complete report on the next day whereas on other platforms creating segments and tracking real-time is not easy.
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