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Delivers as promised
What do you like best about the product?
Easy to use dashboard, variety of user roles
What do you dislike about the product?
so far so good, perhaps pricing could be improved for small teams - startups
What problems is the product solving and how is that benefiting you?
helps keeping up with retention rates
A great tool but little expensive
What do you like best about the product?
A single platform for tracking events and managing CRM along with analysing user funnels
What do you dislike about the product?
It's a little expensive compared to other tools
What problems is the product solving and how is that benefiting you?
It is easy to navigate and get started with quickly
Webengage is doing a good work across domains and helping brands to get their customers engaged
What do you like best about the product?
The user interface is easy to understand and even a non technical person can easily understand the platforms and features that it offers. While others tools like Moengage are older and thats why more known, webengage is also moving up with a faster pace then before.
What do you dislike about the product?
Video based learning should be encouraged, while keeping the focus on customer experience and learning also in marketing automation and provide a sense of data collection as well as analytics along with learning the marketing aspects with business keywords and KT sessions with Customers.
What problems is the product solving and how is that benefiting you?
It allows me to track users actions on the platform and allow users to understand user motives by drop down funnels, they help us create useful journeys and allow people to understand teh platform with sleek and easy to understand user flow.
I would recommend WebEngage as its user friendly
What do you like best about the product?
Automated journeys are a game changer...
What do you dislike about the product?
Very less options for In-app and on-site campaigns in comparison to other automation tools.
What problems is the product solving and how is that benefiting you?
Technical support is always available to solve queries.
The User Experience compared to other Marketing Automation software's is really good.
What do you like best about the product?
There are always new updates in WebEngage and their team always keeps webinars on strategizing and understanding different communication channels.
What do you dislike about the product?
There have been a few things that I struggled to understand but our CSM helped me solve the issue.
What problems is the product solving and how is that benefiting you?
The User Journey creation is just very easy. Executing whatever I am thinking with the drag and drop blocks feature makes it easier to analyze and act upon.
Best Martech Tool
What do you like best about the product?
Their Analytics has improved a lot. Also, they keep on adding cool new features like catalogs, etc + they've updated the notifications dashboard and UI to the the next level.
What do you dislike about the product?
Nothing as of now. I think they're moving the right direction.
What problems is the product solving and how is that benefiting you?
Helps create and optimise email, sms, whatsapp, webpush, notifications easily and it also provides complete reports for analysis
Tremendous Service
What do you like best about the product?
WebEngage updates with time and keeps coming up with new things for its customers.
What do you dislike about the product?
I need to upload segments before sending SMS or push notifications that part can be more easily and sometimes test SMS and push notifications do not work properly.
What problems is the product solving and how is that benefiting you?
the interaction became very easy with customers and partners.
Not so easy to use, yet useful
What do you like best about the product?
Great analytic generation and helps to make informed decisions
What do you dislike about the product?
Event loggings if many are put into others category which is totally useless
What problems is the product solving and how is that benefiting you?
User Acquisition. It helps me to target correct users and track Active users and their activities
Best lead nurturing software
What do you like best about the product?
The ability to schedule emails based on customer journeys
What do you dislike about the product?
Nothing comes to mind right now and if it does, I will share it.
What problems is the product solving and how is that benefiting you?
We are in an industry where we need to nurture leads a lot to get them to enroll to our programs. WebEngage helps us do that by sending out journeys to leads.
Helped me throughout the product building journey.
What do you like best about the product?
1. Easy to operate. I had been using WE for a very long period now and can say that it's really very easy to operate from a Product pov. I had been able to enable my operations and customer support team with WE in a very shorter period because of its easiness to the naive audience.
2. Quick support available. I am very impressed with the availability of the support team be it by email or phone call.
2. Quick support available. I am very impressed with the availability of the support team be it by email or phone call.
What do you dislike about the product?
1. Limited customization on campaigns and journey data
2. Lack of preview options on a filtered data set
3. Limited options available in data export
2. Lack of preview options on a filtered data set
3. Limited options available in data export
What problems is the product solving and how is that benefiting you?
1. tracking all user's journeys and events
2. been able to look at the actions taken by the users
2. been able to look at the actions taken by the users
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