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CBest platform for engagement
What do you like best about the product?
Best analytical platform for customer engagement and retention. Best way to cohort analysis and target each customer
What do you dislike about the product?
Data takes time to load if it had been quicker it can save more time
What problems is the product solving and how is that benefiting you?
Customer awareness of the product and help them to know more about the products that is avilable in the App
One of the Best Tools out there in Market!!!
What do you like best about the product?
The most helpful thing about Webengage is that we can see user behaviour with our website and then take actions as per their behaviour. Also, accurate reports and analytics provided by Webengage is on point. Highly recommended!!
What do you dislike about the product?
The thing which I dislike about the tool is that I got to know about it very late :) Lots of efforts were wasted prior, now I am very happy that I am able to use this tool and perform all the marketing activities.
What problems is the product solving and how is that benefiting you?
Problems like tracking user behavior, automation of Emails and Web Pushes, gaining insights into the data obtained, etc and many more other problems are solved for me.
Seemless & Effortless Experience
What do you like best about the product?
WebEngage is very Useful for Multi-channel marketing.
What do you dislike about the product?
Sometimes the services are very slow. In case of any technical issues, you might receive late replies
What problems is the product solving and how is that benefiting you?
As an e-commerce company, we market around through different channels, and often a customer might be receiving same marketing campaign through every channel. WebEngage help us get insights on where and what channel the customer reads the messages on so that we dont send them repeat campaigns.
Exceptional Experience
What do you like best about the product?
Web Engage has made the push notification & SMS service convinient.
What do you dislike about the product?
Need more templates to automate the structure of the SMS & Notification service
What problems is the product solving and how is that benefiting you?
With Web Engage we are able to send bulk notifications and sms in no time
Accurate & Trustworthy Software
What do you like best about the product?
The best thing about WebEngage is I would say how it makes things simple and efficient. Automation enables us to understand our customers better and give real-time behavior.
What do you dislike about the product?
At times when we try to download the report, we are unable to do so and a few events don't perform well so currently, we are facing these two problems with WebEngage.
What problems is the product solving and how is that benefiting you?
Through WebEngage we can send emails, webpush and everything in users' time zone. This gives a boost to the open rate resulting in sales generation for the company.
Webengage-The True Saviour in Marketing Automation!
What do you like best about the product?
The best thing about WebEngage is that it provides all the marketing activities under a single umbrella like SMS, Emails, App Marketing, Web Push, etc. It makes our daily life in marketing easier than ever.
What do you dislike about the product?
I have been using WebEngage for the last 3-4 months, and haven't encountered any downsides as such of the platform yet. Yes sometimes I have encountered server issues while sending Emails but all of that was handled very quickly by the support team of Webengage.
What problems is the product solving and how is that benefiting you?
We had a problem of using different platforms for different marketing activities, Webengage enabled us to have all that under one roof and also automation of this software helped us even further in achieving the goals we wanted to.
One step solution for all marketing related communication
What do you like best about the product?
The customization of PNs is the best thing. Also, we can send all other communication like WhatsApp, SMS, In-App notification, and Web Push using a single platform instead of browsing different URLs.
What do you dislike about the product?
We can't get the tag level or specific campaign-wise report. Also, there is no option available to schedule the recurring campaign through WebEngage Journey. Need to set up a separate channel-wise campaign for it.
What problems is the product solving and how is that benefiting you?
The customization of PN is the best thing that is not available in the Firebase. Also, browsing different URLs for the different channels is resolved now. WebEngage is a one step solution for all communication.
One of the best Marketing Automation tool..
What do you like best about the product?
They have features have sending carousels to IOS users for App notification. I found that feature outstanding
What do you dislike about the product?
While integrating, there's lots of problem we faced from tech end
What problems is the product solving and how is that benefiting you?
Engagement with users, retention, repeat users all these metrics are improving
Could do much better
What do you like best about the product?
Live segments, tracking, analytics, cross-channel communication
What do you dislike about the product?
Limited design customisations, lack of UX consistency: while setting up new campaigns.
What problems is the product solving and how is that benefiting you?
I'm from the product team in the last few months we are using WebEngage to conduct surveys and feedbacks
A very user friendly dashboard.
What do you like best about the product?
Very easy to make people learn the platform
What do you dislike about the product?
There are lags where the platform becomes unresponsive.
What problems is the product solving and how is that benefiting you?
Analysing which segment performs best
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