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Top Tool For Customer Engagement & Retention
What do you like best about the product?
The best thing about WebEngage is how it helps you understand your users on the web or app platform by creating unique events and the analytics feature they provide. The flow of real-time data is what makes it stand out from other competitors.
What do you dislike about the product?
There has been very less thing to dislike as the product has been evolving by taking our suggestions but the pricing is way too high which I think they can reduce for the startups like us.
What problems is the product solving and how is that benefiting you?
So the main issue that this platform has sorted for us is that It has WhatsApp and IVR included in the platform along with other communication methods like SMS or Email or Push notifications. Now with better analytics, we can segment our user base as to how and with what communication method they are engaging and it helps us to increase our productivity.
A great CRM / marketing automation experience
What do you like best about the product?
Webengage allows for the creation of journeys, website personalization, drip emails, social media messaging, SMSes and many other means of communication for marketing automation.
What do you dislike about the product?
As such, WebEngage is a very intuitive tool to use. However, we had faced initial challenges with the Webengage team to get us started and do an initial setup. Moreover, the primary key for each user is the ID webengage generates rather than the email id or phone number of the use which may create duplicate users in the system.
What problems is the product solving and how is that benefiting you?
We needed an automated system to send out transactional emails/notifications as well as marketing communication to our end clients based on their behavior. Webengage helps us in doing exactly that.
customer retention and marketing automation at its best
What do you like best about the product?
it has helped companies to increase customer retention by up to 26%, it gives liberty to its customer to Create advanced segments & re-engage visitors through targeted messaging
What do you dislike about the product?
They lack to implement proper two way communication for featured phone users, which almost contributes to 5-10% of any enterprise customer base.
What problems is the product solving and how is that benefiting you?
They provide a customer retention tool that helps enterprises engage their existing and churned customers and improve to help the enterprises achieve sales numbers.
Great Product & Customer Support
What do you like best about the product?
User-Friendly interface and can easily customise as per need of business
What do you dislike about the product?
Become little tricky when we integrate with grown business
What problems is the product solving and how is that benefiting you?
Re-engagement
campaign management
All Channels at one place
campaign management
All Channels at one place
A Powerful Software to Re-engage Your Internal Audience
What do you like best about the product?
Webengage has a lot of advanced filters that helps us segment our audience so well that it feels like we're talking with our customers 1:1.
Internal messaging and notification capabilities helped us to time our actions so that we can convert the actions by being at the right place at the right time.
Internal messaging and notification capabilities helped us to time our actions so that we can convert the actions by being at the right place at the right time.
What do you dislike about the product?
Ux of the app can be improved a lot. Also if the reporting capabilities can be made more dynamic that'd be awesome too.
What problems is the product solving and how is that benefiting you?
Webengage is helping us personalized our internal communications with our users. And we're getting benefits of high conversion rate in our app purchases.
Good Services by entire team
What do you like best about the product?
Team and more of that entire solution I got for my CRM
What do you dislike about the product?
Waiting for support email to revert on technical issues
What problems is the product solving and how is that benefiting you?
We wanted to create a customise CRM, and the entire solution was given by web engage
Solid advice of great professionalism in decision making
What do you like best about the product?
The industry is constantly changing, and WebEngage allows me to produce marketing at a very fast pace. The best market analysis management software for decision-making is undoubtedly this one. In creating follow-up processes, I have had some really important achievements.
What do you dislike about the product?
The interface is something they need to improve because it has not performed adequately.
What problems is the product solving and how is that benefiting you?
We have been able to build strong consulting scales in numerous businesses that had adequate marketing analytics because we are continually growing as consultants and because we are aware of what works best for us in terms of productivity, analysis and creating accurate information. WebEngage has helped me foster strong work in terms of economic development, and it works fantastically for anyone interested in thoroughly researching the market.
WebEngage is best for user re-targeting.
What do you like best about the product?
1 ) Easy to use.
2) Allow many ways of re-targeting.
3) Multiple channels can be integrated.
4) Full-stack user retention.
5) Omni-channel journey.
6) Tracking the location, session, and events is easy to set.
2) Allow many ways of re-targeting.
3) Multiple channels can be integrated.
4) Full-stack user retention.
5) Omni-channel journey.
6) Tracking the location, session, and events is easy to set.
What do you dislike about the product?
Their support team is not that good. Sometimes the tracking data mismatch issue, embedded Iframe less to miss of sessions and page views. onboarding a third-party vendor is also difficult.
What problems is the product solving and how is that benefiting you?
Tracking non-logged-in users on the website, their activity, and retargeting was a big issue. WebEngage allows us to identify and plan retargeting of such user via the Omni-channels.
Key insights from user to improve key metrics
What do you like best about the product?
I draw a lot of insights to improve my matrics like engagment, monetization etc. The good part is, I can plan a start to end journey for retargeting a user by multiple channels like email, whatsapp, sms , notification etc. to make sure that the intended user doesn't slip away from achieving his/her objective.
What do you dislike about the product?
The data migration are very slow and if a organization want to transfer many thousands of user in a single go, webengage doesn't have a system in place or their system is very slow. We struggle for more than a month to upload more users.
What problems is the product solving and how is that benefiting you?
We target user through a complete journey by tagreting and retargeting them with different channels like email, notificarion, sms, whatsapp etc. based on different actions and events in their journey to convert. Its benefitting as we are improving our engagement and CSAT.
WebEngane Recommendation
What do you like best about the product?
You can create cohort and make the user journey using this tools easily
What do you dislike about the product?
The analytical part can be improved this seems to be not so implemented
What problems is the product solving and how is that benefiting you?
We are not sure about our retention and are also not able to track it so we decided to take a marketing automation tool to retain our customers and improve the retention rate. this tool is helping to run a new campaign and allow user to complete the order in the same fashion due to this the retention rate is improved in a good manar
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