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WebEngage - Full Stack Customer Engagement and Retention Platform

WebEngage | 1

Reviews from AWS Marketplace

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External reviews

661 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Hosein A.

A great tool for automating marketing at scale with excellent ROI

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
Journey Automation
User Segmentation
Intuitive user interface
Easy service provider integration
What do you dislike about the product?
Attribution
RFM Analysis
Analytics can be improved.
slowly when creat huge segment
What problems is the product solving and how is that benefiting you?
Helpful in marketing automation which in turn helps in improving engagement & retention. The platform is good [where] the capability part is concerned

    Financial Services

While the features are great, support needs some improvement

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
The features offered by Webengage are amongst the best ones, and the dashboards are clean and easy to understand.
What do you dislike about the product?
In case of any issues, the support team takes a lot of time to provide resolution, which is not very great for business.
What problems is the product solving and how is that benefiting you?
It allows us to have a central tool for all our communication and control how many communications to send in a day intelligently.

    Ashish D.

WebEngage is my everyday go to for every Product related requirement

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
WebEngage is filled with so many amazing features. But, for me, the best one is the Journeys. I use it for inactive users' conversion, event-based interventions, and most importantly for creating automated campaigns.
What do you dislike about the product?
I recently faced an issue, where I couldn't complete an on-site survey on a single page. The reason was that the survey was conditional. This issue was costing me successful conversions.
What problems is the product solving and how is that benefiting you?
WebEngage is trying to help Product Teams with creating a more personalized and close relationship with their user base. Doing this without WebEngage would mean hundreds of development hours that could be used otherwise.

    Mukul K.

Effective & Efficient Tool

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
There are a lot of things in webengage that help us in target audiences in strategize manner. Also panel is user friendly, easy to use.
Features I like the most
1. Journey
2. RFM
3. Live Segment
What do you dislike about the product?
Everything is good just lot of improvement can be done in on-site & in-app notification. Apart from it New features can be added in Journey part which can help us in making better journey
What problems is the product solving and how is that benefiting you?
It is helping me in scheduling campaigns on daily basis and targeting users on a real-time basis. Themes and variety in campaigns are helping me in reducing dependency on UI team.

    Rashaad N.

Good Saas platform for retention

  • August 10, 2022
  • Review provided by G2

What do you like best about the product?
Audience segmentation is best which I feel good
What do you dislike about the product?
Mixpanel data loading takes to load fater the data would be more precise
What problems is the product solving and how is that benefiting you?
Retention Purchase is increasing

    Abhinav rai .

WEBENGAGE RUBICON

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
Funnels are more attractive than other analytics sites like GA/GTM. The best part of webengage is Live Segments and List of users with Custom Attributes.
What do you dislike about the product?
Documentation is not understandable. And if possible please provide more videos regarding the same.
What problems is the product solving and how is that benefiting you?
Some Time webengage down and not capturing and showing data on the portale , when I contact webengage team ,they help me a lot on time.

    Leisure, Travel & Tourism

8/10 Experience for Retention Marketing!

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
Ease of use.
Good UI
Quick responses to issues.
Industry-leading uptime.
What do you dislike about the product?
Can be buggy at times.
Needs frequent refreshes.
Erratic at times.
What problems is the product solving and how is that benefiting you?
WebEngage helps us with managing our user accounts, planning a customer's journey through our platform, and establish touchpoints across their life within the environment.

    Vivek S.

Does the job for Omni-Channel engagement.

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
Omni channel integration allows for any possibility for the Indian market & beyond. Webengage has native integrations with most leading SMS, WhatsApp & Email service providers. Should you fancy setting your private integrations for WhatsApp's Cloud API or just record requests in your database, everything is possible.
What do you dislike about the product?
Behaviour analytics is a major disappointment for segment-based analysis. At present, lacks features to view critical insights like funnels, cohorts, etc by segments.
What problems is the product solving and how is that benefiting you?
Automating customer communications at different touchpoints in the sales funnel.
Leveraging behaviour intelligence to set up funnel drop-off flows and reduce churn.

    Shaik Muhammad S.

It was very great to use WebEngage

  • August 10, 2022
  • Review verified by G2

What do you like best about the product?
Personalizations, Data tracking and Omni Channel Engagement.
What do you dislike about the product?
I was not able to send Images though WhatsApp. I have tried multiple to come out with this issue but not able to send.
What problems is the product solving and how is that benefiting you?
Engaging with leads automatically through Journeys.

    Rishabh K.

Good for creating user groups as well as creating notifications that too personalised per user

  • August 04, 2022
  • Review verified by G2

What do you like best about the product?
Platforms interface and ease of use. Ability to create custom audience groups is a pro.
What do you dislike about the product?
A little bit sluggish sometimes, but that is very rare like once in 3 months
What problems is the product solving and how is that benefiting you?
Easing customer communication through various forms of marketing like push notifications, email marketing

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