Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
714 reviews
from
External reviews are not included in the AWS star rating for the product.
A decent CRM platform with wide array of possibilities to customize.
What do you like best about the product?
It provides easy integration for all the channels we want to incorporate, and, we can plan/customize messages through a wide range of possibilities specifically in the journey section.
Also, it helps to easily test different elements in emails through variations. (subject line, etc)
Also, it helps to easily test different elements in emails through variations. (subject line, etc)
What do you dislike about the product?
It feels a bit complicated sometimes when I create specific journeys and it doesn't work. I think a support mechanism that is easy to reach and that can cross-check my journeys and point out the correction would greatly help.
Also, sometimes the segment doesn't load the right number of customers as it should, not sure why.
Also, sometimes the segment doesn't load the right number of customers as it should, not sure why.
What problems is the product solving and how is that benefiting you?
It is mainly providing both a CRM platform and a CDP tool that is helping me to quickly transfer my first-party data to my sales channels such as FB and google.
WebEngage makes it easier and faster to perform marketing and CRM processes
What do you like best about the product?
WebEngage has helped us automate marketing in the organization and integrate customer touchpoints that allow us to track the user journey within our web platforms. Visualizing data has become easier since we have this tool, and it has allowed us to identify gaps in our workflow and find solutions as quickly as possible. Moreover, WebEngage has helped us develop a sales-focused funnel, which has allowed us to make assessments that are taken into account in the organization's decision-making regarding marketing and effective sales strategies.
What do you dislike about the product?
Its user interface could be improved; it could add new and more creative templates, and creating segments usually takes more time than we would like.
What problems is the product solving and how is that benefiting you?
With WebEngage we have been able to automate several marketing tasks that initially wasted a lot of valuable time; it has allowed us to store and analyze our customer data, track detailed user journeys and develop useful sales funnels in our decision-making. WebEngage has good features, and their customer service is quite good and helpful; they are very well prepared to provide the support wheneededes.
Decent user behavior's tracking, analytics and campaign manager tool
What do you like best about the product?
Its user tracking on every event plus journey feature to send an automation campaign to multiple channels like SMS, Email, Whatsapp, App Push, In-App etc. In comparison to competitors its cheap with all important analytics and tracking. Its live stats feature to check users on the mobile app is also great.
What do you dislike about the product?
Mark all small metric values in events under analytics as others. Moreover, its delivery/click report with some of its partners/integration is not perfect. Sometimes a failed delivery is shown as sent. Can't create campaign directly from RFM outcome.
What problems is the product solving and how is that benefiting you?
We can track user behavior on our mobile app and use this data to help re-target such users and increase retention metrics. I can track user behavior on different mediums on one panel/dashboard.
It was informative
What do you like best about the product?
Personalization in website. That helps us
What do you dislike about the product?
Nothing as such. All the tools are useful
What problems is the product solving and how is that benefiting you?
Measuring detailed data with unique clicks and unsubscribe rate
Retention with no tension
What do you like best about the product?
Simple interface and valuable insights. The wide range of insights allows us to segment our customers and create a custom journey based on their interests & affinities.
What do you dislike about the product?
There is nothing that I dislike. But there is always a scope for improvement. I expect to see even more features getting added to the platform. Features that allow us to identify and predict the customers path on the website.
What problems is the product solving and how is that benefiting you?
We are in the e-commerce sector, and it is because of WebEngage that we have been making a lot happen on our website. Our trigger journeys revolve around the insights provided by WebEngage.
A fantastic tool for analysis and customer insights
What do you like best about the product?
Recommendation Templates & Visual Previews
They’ve added visual pre-built templates for product recommendations (e.g., “Top Items”, “Personalised Suggestions”, “Relevant Products”) so you don’t always have to start from scratch.
Collections with Advanced Criteria Builder
More flexibility in filtering & sorting recommendations via “Collections” — you can use nested conditions (AND/OR logic), combine user attributes, events, campaign inputs in real time.
Collapse Key for Push Notifications
If you have multiple push notifications that are related (e.g., different status updates of an order), the new collapse key ensures only the latest relevant message is shown, not clutter.
Upgrades to Funnels UI / Event Analytics
The Funnels experience has been made more intuitive, featuring quick edits to funnel steps, the ability to view conversion times, filters by user attributes / segments / control groups, as well as the option to switch between views (charts/tables).
They’ve added visual pre-built templates for product recommendations (e.g., “Top Items”, “Personalised Suggestions”, “Relevant Products”) so you don’t always have to start from scratch.
Collections with Advanced Criteria Builder
More flexibility in filtering & sorting recommendations via “Collections” — you can use nested conditions (AND/OR logic), combine user attributes, events, campaign inputs in real time.
Collapse Key for Push Notifications
If you have multiple push notifications that are related (e.g., different status updates of an order), the new collapse key ensures only the latest relevant message is shown, not clutter.
Upgrades to Funnels UI / Event Analytics
The Funnels experience has been made more intuitive, featuring quick edits to funnel steps, the ability to view conversion times, filters by user attributes / segments / control groups, as well as the option to switch between views (charts/tables).
What do you dislike about the product?
Learning Curve & Onboarding
The platform is feature-rich, but first-time users often feel overwhelmed.
More interactive walkthroughs, contextual tooltips, or an AI-driven setup assistant could help reduce friction.
Pricing Transparency
WebEngage’s pricing is not openly listed and can be perceived as expensive for startups/SMBs.
Tiered, transparent pricing or modular plans could attract a wider audience.
UI/UX Consistency
While the platform has improved its analytics and journey builders, some users report that different modules (dashboards, campaign setups, reports) feel disjointed.
A more consistent design system across all modules could smooth the experience.
The platform is feature-rich, but first-time users often feel overwhelmed.
More interactive walkthroughs, contextual tooltips, or an AI-driven setup assistant could help reduce friction.
Pricing Transparency
WebEngage’s pricing is not openly listed and can be perceived as expensive for startups/SMBs.
Tiered, transparent pricing or modular plans could attract a wider audience.
UI/UX Consistency
While the platform has improved its analytics and journey builders, some users report that different modules (dashboards, campaign setups, reports) feel disjointed.
A more consistent design system across all modules could smooth the experience.
What problems is the product solving and how is that benefiting you?
WebEngage is a customer engagement tool that helps businesses improve customer retention and increase conversions. The platform provides a wide range of features such as personalization, segmentation, and communication triggering options that allow businesses to communicate effectively with their customers.
One of the main problems that WebEngage is solving is the ability for businesses to understand how users interact with their website and mobile app and make data-driven decisions. The platform offers detailed analytics and reporting that can help businesses understand how users interact with their website and mobile app, and make data-driven decisions.
Another problem that WebEngage is solving is the ability for businesses to personalize communication with customers. The platform allows businesses to segment users and personalize communication with them, which helps to ensure that the right message is delivered to the right user at the right time.
In terms of how it benefits you, it depends on your specific needs and goals. If you are a business looking to improve customer engagement and drive conversions, WebEngage could be a valuable tool for you. It provides a wide range of features such as personalization, segmentation, and communication triggering options that allow businesses to communicate effectively with their customers. Additionally, the detailed analytics and reporting can help you understand how users interact with your website or mobile app and make data-driven decisions.
One of the main problems that WebEngage is solving is the ability for businesses to understand how users interact with their website and mobile app and make data-driven decisions. The platform offers detailed analytics and reporting that can help businesses understand how users interact with their website and mobile app, and make data-driven decisions.
Another problem that WebEngage is solving is the ability for businesses to personalize communication with customers. The platform allows businesses to segment users and personalize communication with them, which helps to ensure that the right message is delivered to the right user at the right time.
In terms of how it benefits you, it depends on your specific needs and goals. If you are a business looking to improve customer engagement and drive conversions, WebEngage could be a valuable tool for you. It provides a wide range of features such as personalization, segmentation, and communication triggering options that allow businesses to communicate effectively with their customers. Additionally, the detailed analytics and reporting can help you understand how users interact with your website or mobile app and make data-driven decisions.
WebEngage - Automate Customer Journeys
What do you like best about the product?
If you want to automate customer journeys and give clients hyper-personalized cross-channel interactions, I highly recommend WebEngage.
What do you dislike about the product?
Can improve on cross-segmentation of users where we can exclude one segment of users from another.
What problems is the product solving and how is that benefiting you?
Excellent UX makes it simple for anyone to get started. It has a stronger tendency towards automation and marketing.
All-in-one solution for marketing automation needs
What do you like best about the product?
Below are some concerning pointers:
- Easy to execute survey & onsite
- Testing is easy
- The tool is user friendly
- Segmentation is easy and improvised
- User-level data is crisp & user-friendly
- Event-level data visibility is good
- Variation - A/B testing is good.
- API configuration can be done easily
- Feedback widget
- Web Personalization
- Easy to execute survey & onsite
- Testing is easy
- The tool is user friendly
- Segmentation is easy and improvised
- User-level data is crisp & user-friendly
- Event-level data visibility is good
- Variation - A/B testing is good.
- API configuration can be done easily
- Feedback widget
- Web Personalization
What do you dislike about the product?
Below are some concerning pointers:
- GCP Definitions are troublesome; however, they are fixing it
- Loop feature not available for automation journeys is not available
- Recommendations are at the basic stage currently.
- GCP Definitions are troublesome; however, they are fixing it
- Loop feature not available for automation journeys is not available
- Recommendations are at the basic stage currently.
What problems is the product solving and how is that benefiting you?
WebEngage helps us in below pointer:
- One Time Bulk Campaigns
- Complex Automation journeys
- Various real-time onsite campaign
- On-site & Off-site surveys
- One Time Bulk Campaigns
- Complex Automation journeys
- Various real-time onsite campaign
- On-site & Off-site surveys
The Product & customer centric approach
What do you like best about the product?
Personalization features, User Journeys, AMP-enabled email ecosystem, also Analytics part is very important which gives you insights about your campaign which put in this tool intelligently!
What do you dislike about the product?
The interface needs to be improved in terms of UI/UX point of view.
The Loading speed of the tool. while using complex queries for segmentation, it should not take more time to fetch/create your segment
The Loading speed of the tool. while using complex queries for segmentation, it should not take more time to fetch/create your segment
What problems is the product solving and how is that benefiting you?
In terms of User journeys it gives us clarity to how to frame the flow of the customer's journey & how will it benefit us!
The Awesome Tool for a Disruptive Startup
What do you like best about the product?
*Provides a wide range of communication channels, including email, mobile push notifications, SMS, in-app messages, and web push notifications
*Offers robust user segmentation capabilities, allowing businesses to target specific groups of customers with personalized messages
*Provides real-time analytics and A/B testing to help businesses understand and optimize their engagement with customers
*Has a user-friendly interface, making it easy for developers to set up and manage campaigns.
*Offers robust user segmentation capabilities, allowing businesses to target specific groups of customers with personalized messages
*Provides real-time analytics and A/B testing to help businesses understand and optimize their engagement with customers
*Has a user-friendly interface, making it easy for developers to set up and manage campaigns.
What do you dislike about the product?
*WebEngage from an android developer's perspective:Limited customization options for in-app messaging
*Lack of support for certain mobile operating systemsIntegration with other tools and platforms may be difficult
*Issues with push notifications not being delivered
*Limited reporting and analytics capabilities
*Not much control over the push notification appearance
*Lack of support for certain mobile operating systemsIntegration with other tools and platforms may be difficult
*Issues with push notifications not being delivered
*Limited reporting and analytics capabilities
*Not much control over the push notification appearance
What problems is the product solving and how is that benefiting you?
*For android developers, using WebEngage can save a lot of time and effort in integrating and maintaining different channels of customer engagement. It also provides a single dashboard to track the performance, thus reducing the complexity of tracking different channels separately.
*The real-time analytics provided by WebEngage can help businesses track engagement metrics and make data-driven decisions about their customer engagement strategies.
*The real-time analytics provided by WebEngage can help businesses track engagement metrics and make data-driven decisions about their customer engagement strategies.
showing 431 - 440