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A significant uprade both functionally and visually to our CRM efforts
What do you like best about the product?
The ability to have focussed targeting to our database via emails, sms and whatsapp enables us to achieved our marketing objectives in a fruitful manner. We are very happy to upgrade to this software solution.
What do you dislike about the product?
Many of the desired features come at an additional cost which can be released as a trial demo for the team to experience and have a solid case for purchase in the future.
What problems is the product solving and how is that benefiting you?
Webengage helps us to deeply personalise our marketing efforts across multiple touchpoints and gives us advanced analytics on customer behaviour and engagement. The new predictive segment feature has the potential to be a breakthrough approach in CRM and we are seeing positive green shoots.
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Good Mark-ops tool
What do you like best about the product?
Dashboard segregation and its usability
Quick migration of data to WE dashboard through sdk and rest API's
Quick migration of data to WE dashboard through sdk and rest API's
What do you dislike about the product?
Custome events not being passed at real time
In the events section custom events not being shown correctly
In the events section custom events not being shown correctly
What problems is the product solving and how is that benefiting you?
So we have tracking events on a lead id level not user level so Webengage has solved that by introducing new dashboard called dashboard 2 which helps me track events on a lead level which has helped the business a lot.
User friendly marketing automation tool
What do you like best about the product?
The interface is user friendly. Support from webengage team is amazing. The features are always improving. overall satisfied
What do you dislike about the product?
Sometime there is a downtime. No other issue
What problems is the product solving and how is that benefiting you?
Automation of customer interaction and sales campaigns
WebEngage has helped in our customer engagement efforts.
What do you like best about the product?
Its segmentation capability stands out for me, it has allowed me to categorize the customers into micro-segments and create highly personalized campaigns. The multi-channel marketing automation is another highlight, enabling me to reach out to customers through their preferred channels seamlessly.
What do you dislike about the product?
The only minor downside is the initial setup, which can be somewhat complex for beginners. However, their excellent customer service team more than makes up for it.
What problems is the product solving and how is that benefiting you?
Multi-channel Engagement: Prior to WebEngage, coordinating campaigns across multiple platforms was a cumbersome task. WebEngage simplified this with its multi-channel marketing automation, letting us seamlessly reach out to customers through their preferred channels, whether it's email, SMS, in-app notifications, Whatsapp or others.
Real-time Analytics: Understanding customer behavior was another challenge. With WebEngage's real-time analytics, we now have a clear insight into our customer's journey, their preferences, and behavior. This data-driven approach helps us make informed decisions, refine our strategies, and monitor their effectiveness in real-time.
Real-time Analytics: Understanding customer behavior was another challenge. With WebEngage's real-time analytics, we now have a clear insight into our customer's journey, their preferences, and behavior. This data-driven approach helps us make informed decisions, refine our strategies, and monitor their effectiveness in real-time.
Best marketing automation software in the market
What do you like best about the product?
Flow builder & native integration for Whats app as a channel
What do you dislike about the product?
On site popup creation process is a little difficult
What problems is the product solving and how is that benefiting you?
it is solving for our retention. and best part is the customised dashboards.
Comprehensive platform for setting product marketing campaigns
What do you like best about the product?
- Guided flow to setup campaigns
- Prompt customer support
- Detailed and step by step help guide
- Prompt customer support
- Detailed and step by step help guide
What do you dislike about the product?
- Lack of real time event analytics
- No retention analysis and funnel analysis
- No retention analysis and funnel analysis
What problems is the product solving and how is that benefiting you?
Making product marketing simpler, guided and less time consuming
WebEngage: Omni-Channel Powerhouse
What do you like best about the product?
Ease of journey set up & reports tracking
What do you dislike about the product?
Filtering options are not present in email campaigns
What problems is the product solving and how is that benefiting you?
Webengage helps in solving the gap in each funnel categories in a lead journey
Easy to use and Efficient
What do you like best about the product?
Easy to navigate UI and great analytics feature
What do you dislike about the product?
Some times the new tab doesn't update when clicking
What problems is the product solving and how is that benefiting you?
Marketing automation and customer relationship managment
Built for retention & engagement.
What do you like best about the product?
The team at Webengage is super supportive & very responsive, they help us understand segment models and automate scalable ecosystem.
What do you dislike about the product?
More features for personalisation needs to be implemented
What problems is the product solving and how is that benefiting you?
Solving the cart abandoned, welcome journey and transactional email efforts through automated journeys.
WebEngage review
What do you like best about the product?
easy to send push notification campaigns
simple and user friendly platform
impactful insights help in better decision maing
simple and user friendly platform
impactful insights help in better decision maing
What do you dislike about the product?
transparency on push notification delivery rates
What problems is the product solving and how is that benefiting you?
marketing automation tool . ease of sending push notifications with simple and straighfwd integration
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