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Communications Manager
What do you like best about the product?
One can learn to use Webengage very fast as it is quite simple to use and their support is quite good.
What do you dislike about the product?
Many of the features are locked as upsell.
What problems is the product solving and how is that benefiting you?
WebEngage is helping us automate marketing campaigns and help us with sending Whatsapps, Emails, Push Notifications etc.
Amazing Experience
What do you like best about the product?
The user interface, ease of use that makes the WebEngage stand out, With an intuitive user interface and well-organized features.
What do you dislike about the product?
Nothing, every platform has some areas for improvement.
What problems is the product solving and how is that benefiting you?
WebEngage solves the problem of customer engagement and personalization, benefiting us by improving communication with our audience, increasing customer satisfaction, and driving higher conversion rates.
Excellent product for Customer retention and engagement
What do you like best about the product?
Using WebEngage, our company engages with customers through various channels, ensuring a consistent and smooth experience. Leveraging the automation capabilities of WebEngage, we develop personalized campaigns tailored to specific user actions or triggers, resulting in improved customer retention and engagement.
What do you dislike about the product?
We did't faced any challenges with Web Engage, It is a must try product for Customer profiling,Campaign orchestration and target engagement.
What problems is the product solving and how is that benefiting you?
WebEngage facilitates precise and timely communication across multiple channels, including web push notifications and in-app messages, resulting in heightened consumer engagement. Through WebEngage, our company segments its customer base based on specific characteristics or behaviors, enabling targeted delivery of offers and messages to the right audience. The platform streamlines customer engagement by automating marketing campaigns triggered by predefined events or user actions, ensuring prompt and efficient communication with clients.
Very Good Tool for Marketing Automation
What do you like best about the product?
New Feature releases every month and Excellent Customer Success Team.
What do you dislike about the product?
Takes a lot of time to build segments in webengage. Dashboard feature can be improved
What problems is the product solving and how is that benefiting you?
Very Good CDP.
Helping us automate user communication flows.
Helping us automate user communication flows.
Awesome Product for Marketing Automation and track Customer Behaviour
What do you like best about the product?
The way we can create customer journey and the way it tracks each users activity, that's great. It is good to use the same tool to reach each user via different channels
What do you dislike about the product?
I don't think so I faced any challenges on the same tool. As said we can use the same tool effectively by seeing its analytics and tracking users and then create the flows accordingly
What problems is the product solving and how is that benefiting you?
It helps to track each users from where they are coming and where they are dropping of. It helped to track the same users and covert them from unknown to known users
WebEngage in Campaign Optimization
What do you like best about the product?
The infrastructure and the ability to connect multiple channels in one streamlined alignment, along with the multi-outcome feature, are the aspects I like most about the WebEngage platform.
What do you dislike about the product?
The support and responses provided by their tech and onboarding team are the main aspects I dislike about the WebEngage platform. Additionally, there are a few features that are lacking on this platform
What problems is the product solving and how is that benefiting you?
Instead of using multiple panels for various channels, WebEngage allows us to work on a unified platform with multiple outcomes. This greatly aids us in marketing automation.
Webengage usage
What do you like best about the product?
It is useful and helpful for schedule the campaign , and more configuration has been there and it is useful for our process.
What do you dislike about the product?
All are good no dislike are there.
All are good no dislike are there.
All are good no dislike are there.
What problems is the product solving and how is that benefiting you?
It is useful for IVR and emails message, so it is benefit for our users and process.
Webengage usage
What do you like best about the product?
Flow creation
Followup result
User API
Segment creation
Followup result
User API
Segment creation
What do you dislike about the product?
Slowness on peak hours.
Copy and deletion of multiple sets support.
Glitching issue happens some time.
Copy and deletion of multiple sets support.
Glitching issue happens some time.
What problems is the product solving and how is that benefiting you?
Increasing our business
Effective Customer reachable
Easy tracking and analysis
Easy to configure the API tools
Effective Customer reachable
Easy tracking and analysis
Easy to configure the API tools
Webengage made our lives easy handling the communications
What do you like best about the product?
The Push Notificatios & building customised journeys has been really helpful.
What do you dislike about the product?
Ability to use live recurring segments in Journey should be enabled.
What problems is the product solving and how is that benefiting you?
- Helping us setup customised journeys based on user cohorts & handling the major comms via Webengage
- Also, using it effectively for Push Notifications & in-Apps for our App users.
- Also, using it effectively for Push Notifications & in-Apps for our App users.
Why should you prefer WebEngage?
What do you like best about the product?
The best thing about WebEngage is creative live segmentation. Using the live segmentation you will be able to make multiple user journeys which help to utilize the customer data to rightly target what actually customers wanted to see.
What do you dislike about the product?
I would say there isn't a specific to dislike WebEngage but rather you really should improve in terms of integration with WooCommerce. I faced the challenge of implementation. There should be a self-serve doc that can help us to integrate by ourselves.
What problems is the product solving and how is that benefiting you?
WebEngage solves the problem of cart abandonment for our use case. We create customer journeys and link to our internal product in order to understand the customers who has abandoned the cart. This will help us to recover lot of revenue which we missed and also this helps customer keeps in continuous engagement.
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