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If you are looking for user retention you can trust WebEngage
What do you like best about the product?
Journey
One-Time Campaign
User Segmentation
Catalog
Recommendations
Reporting
Live Preview
One-Time Campaign
User Segmentation
Catalog
Recommendations
Reporting
Live Preview
What do you dislike about the product?
Scheduling campaigns
Brewing segment with Event Time properties
Few glitches in Drag and Drop Editor
Journey audit log glitches
Brewing segment with Event Time properties
Few glitches in Drag and Drop Editor
Journey audit log glitches
What problems is the product solving and how is that benefiting you?
WebEngage has been an exceptional performer for us at Coding Ninjas. Its versatile journey and one-time campaigns, along with personalized interactions, have boosted engagement and satisfaction. The reporting and analytics are insightful, enabling informed decisions. The user-friendly features and excellent customer support make WebEngage a highly recommended platform for communication efforts.
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How WebEngage has helped me
What do you like best about the product?
Webengage is very easy to use. It is handy and we can easily set up journeys and automate most of the stuff right from the beginning! The variety of triggers and conditions really helps us in optimizing the whole flow.
What do you dislike about the product?
Majorly I face issues while creating live segments. It really takes up a long time to get created which further causes delay in the comms to be sent ad hoc basis.
What problems is the product solving and how is that benefiting you?
Webenagage is helping me delivering right messages at right time. It helps us optimise various metrics across the funnel and helps us reactivate & enagage the users.
It has been a rollercoaster ride
What do you like best about the product?
There have been ups and downs with using WE initially, but seeing how far WE has come, the drawbacks are a thing of the past. Like the customization part, with which we can add new attributes to database easily. WE is regularly adding new features and tweaking the original products as well, which enhances the end user experience, i had been initially skeptical of the platform, but now have grown accustomed to it. Good job of creating a awesome platform.
What do you dislike about the product?
There are some instances where I hope WE team improves, it can defintely be better with additional personalisation tags.
What problems is the product solving and how is that benefiting you?
It automates most of our digital marketing channels, and helps us to analyse the users behaviour on variuos automated journeys.
Good tool for user engagement but not an excellent choice for analytics
What do you like best about the product?
WebEngage is easy to use for any newbie. Pricing is really good with respect to the competitors. Integrations with different tools are possible.
What do you dislike about the product?
Customer Support is a bit slow and takes time to resolve queries. Feature depth-wise, their competitors are a bit ahead, but pricing wise it's much better.
What problems is the product solving and how is that benefiting you?
WebEngage is trying to make user engagement very smooth for companies which can directly impact their business. We are using it for user engagement and retention, and it's going smooth.
Great Platform
What do you like best about the product?
The journey to use the platform and the ease of the platform is very good.
What do you dislike about the product?
CSM support and thesome part of the funnels and cohorts.
What problems is the product solving and how is that benefiting you?
We are analysing the CAC for our organisation for our poduct and services.
Single tool to execute all marketing automation campaigns
What do you like best about the product?
To create a journey and reach the users in all the possible channels
What do you dislike about the product?
Google Ads & FB dashboard cant be integrated to run campaigns from Webengage
What problems is the product solving and how is that benefiting you?
Earlier we used to use multiple tools for each channel like, push, email, sms, whatsapp - now we have everything running in single platform WebEngage
It is the best ever user-friendly platform i have used.
What do you like best about the product?
Creating Journey makes the long process very easy. Also web push is so effective and user friendly. Every other channel is also amazing , and targeting has become so much convenient.
What do you dislike about the product?
The only thing i dislike about Web engage is that we can't set a limit for users that we are sending
What problems is the product solving and how is that benefiting you?
Sending it to the users of particular state or country is very much easy here. Also the channel is convenient to use .
Most advanced web personalization and updated feature for customer retention
What do you like best about the product?
Its Webpersonalisation and Segments feature.
What do you dislike about the product?
All are top classes, customer support and feature .
What problems is the product solving and how is that benefiting you?
It personalises the website. It helps to show relevant information to only relavant customers. Which are game changer for us. That was unique and incredible feature.
game changer marketing Automation tool
What do you like best about the product?
its a game changer marketing automation tool, its reduce our manual Marketing team for the cost of approx 3L per month, web engage costing to us is 1L and increase retention.
What do you dislike about the product?
they have very less analytical features, they should work on to improve analytical feature
What problems is the product solving and how is that benefiting you?
its solve many problems but specially personalization I like the most, event bases email & sms are also good feature
Webengage Review
What do you like best about the product?
The real time update on customer intercation is cool, All the insights in the dash board and analystics sections helps business to boost up.
What do you dislike about the product?
Customer service & Prioritising defects and customisation can be better. The onborading can be fastened.
What problems is the product solving and how is that benefiting you?
Using five different aggregators before WE for upoad and dowload of data manually, now it's all in one place. Saves time improves analytics and focus on customer interaction.
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