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Great tool - one stop solution to all marketing and product complications
What do you like best about the product?
WebEngage is an easy-to-use tool and is a one stop solution for all marketing issues. Web engage support team is very quick and helpful.
What do you dislike about the product?
Webengage is a great product, but is a bit pricey
What problems is the product solving and how is that benefiting you?
Web Engage has helped me save a lot of time by allowing to automate 80% of the task that I used to manually do on a daily basis.
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Good and easy to use interface, but there're few area of improvements in problem solving issues.
What do you like best about the product?
The platform's user-friendly design allows even non-tech-savvy individuals to navigate and implement its features effortlessly. Whether it's creating personalized campaigns or analyzing user behavior.
What do you dislike about the product?
There are a few areas where the platform could benefit from improvement, particularly in problem-solving capabilities.
What problems is the product solving and how is that benefiting you?
The best part is reaching out to a particular segment according to the campaign with the help of live segments.
Quite a helpful tool for marketing automation
What do you like best about the product?
Wenengage is quite helpful when it comes to journey curation, it provides a lot of options for the marketer to execute journeys/campaigns as per different logics. It also helps with analytics so that further decision can be data backed.
What do you dislike about the product?
Webengage can improve a bit on their analytics, certain more options can be added while looking at the data. Flows, funnels can be made more optimisable for marketers to see a better picture of their journeys and campaigns.
What problems is the product solving and how is that benefiting you?
Webengage is solving a major issue of marketing automation for us. It makes our life easy while we try to get hold of the user on different platforms. It helps us build an omni channel marketing approach.
One of the best Marketing Automation Tools
What do you like best about the product?
Using webengage as a marketer is the best tool because the may it be segment creation, different communication channels, or analytics.Everything at a place and very handy.
What do you dislike about the product?
The segment creation process sticks with few limitations which can be sorted, like in user behaviour section, I have to choose any one option between 'and' & 'or' which makes my user lists with limitations. This can be improved with making a choice on both 'and' & 'or' on all events.
What problems is the product solving and how is that benefiting you?
For every problems, like one for campaign report with 'end-date' had been an issue for us, team webenagage took some time and then they helped us with this.
If you are looking for user retention you can trust WebEngage
What do you like best about the product?
Journey
One-Time Campaign
User Segmentation
Catalog
Recommendations
Reporting
Live Preview
One-Time Campaign
User Segmentation
Catalog
Recommendations
Reporting
Live Preview
What do you dislike about the product?
Scheduling campaigns
Brewing segment with Event Time properties
Few glitches in Drag and Drop Editor
Journey audit log glitches
Brewing segment with Event Time properties
Few glitches in Drag and Drop Editor
Journey audit log glitches
What problems is the product solving and how is that benefiting you?
WebEngage has been an exceptional performer for us at Coding Ninjas. Its versatile journey and one-time campaigns, along with personalized interactions, have boosted engagement and satisfaction. The reporting and analytics are insightful, enabling informed decisions. The user-friendly features and excellent customer support make WebEngage a highly recommended platform for communication efforts.
How WebEngage has helped me
What do you like best about the product?
Webengage is very easy to use. It is handy and we can easily set up journeys and automate most of the stuff right from the beginning! The variety of triggers and conditions really helps us in optimizing the whole flow.
What do you dislike about the product?
Majorly I face issues while creating live segments. It really takes up a long time to get created which further causes delay in the comms to be sent ad hoc basis.
What problems is the product solving and how is that benefiting you?
Webenagage is helping me delivering right messages at right time. It helps us optimise various metrics across the funnel and helps us reactivate & enagage the users.
It has been a rollercoaster ride
What do you like best about the product?
There have been ups and downs with using WE initially, but seeing how far WE has come, the drawbacks are a thing of the past. Like the customization part, with which we can add new attributes to database easily. WE is regularly adding new features and tweaking the original products as well, which enhances the end user experience, i had been initially skeptical of the platform, but now have grown accustomed to it. Good job of creating a awesome platform.
What do you dislike about the product?
There are some instances where I hope WE team improves, it can defintely be better with additional personalisation tags.
What problems is the product solving and how is that benefiting you?
It automates most of our digital marketing channels, and helps us to analyse the users behaviour on variuos automated journeys.
Good tool for user engagement but not an excellent choice for analytics
What do you like best about the product?
WebEngage is easy to use for any newbie. Pricing is really good with respect to the competitors. Integrations with different tools are possible.
What do you dislike about the product?
Customer Support is a bit slow and takes time to resolve queries. Feature depth-wise, their competitors are a bit ahead, but pricing wise it's much better.
What problems is the product solving and how is that benefiting you?
WebEngage is trying to make user engagement very smooth for companies which can directly impact their business. We are using it for user engagement and retention, and it's going smooth.
Great Platform
What do you like best about the product?
The journey to use the platform and the ease of the platform is very good.
What do you dislike about the product?
CSM support and thesome part of the funnels and cohorts.
What problems is the product solving and how is that benefiting you?
We are analysing the CAC for our organisation for our poduct and services.
Single tool to execute all marketing automation campaigns
What do you like best about the product?
To create a journey and reach the users in all the possible channels
What do you dislike about the product?
Google Ads & FB dashboard cant be integrated to run campaigns from Webengage
What problems is the product solving and how is that benefiting you?
Earlier we used to use multiple tools for each channel like, push, email, sms, whatsapp - now we have everything running in single platform WebEngage
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