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Elevating Customer Experience and Conversion Rates"
What do you like best about the product?
Boost engagement with personalized marketing automation. Multi-channel campaigns, analytics, A/B testing & customer journey mapping. Powerful & scalable solution.
What do you dislike about the product?
New users might find the platform initially challenging to navigate and utilize effectively, as it offers a wide range of features and capabilities. Webengage learner series can be more handy.
What problems is the product solving and how is that benefiting you?
WebEngage solves the problem of targeted email automation, allowing businesses to segment and reach the right audience efficiently, resulting in improved engagement and higher conversion rates.
Great marketing automation platform focussed at providing learning and support to clients
What do you like best about the product?
Ease of use of the platform is an upside, which gives you an option to create the best channel mix for your users all at one place
What do you dislike about the product?
The process to raise tickets for an issue and connecting with the support team
What problems is the product solving and how is that benefiting you?
Reaching the customer using multiple channels and automating the customer journeys with right kind of customer segmentation
The best ever Marketing Automation Platform I worked on
What do you like best about the product?
The best part about this platform is the wide variety of features it offers. The automated journey is the best among them. It reduces manual effort to a large extent.
What do you dislike about the product?
Nothing as of now. Would like to explore more what WebEngage can offer in the future.
What problems is the product solving and how is that benefiting you?
WebEngage helps us create user journeys in order to track the purchase and Transaction behavior of our customers and site visitors. Very helpful in retargeting and remarketing depending on the analytics provided.
We are using WE to send camps for multi-vendors as aggr After using WE we have improved on our effcy
What do you like best about the product?
I have used 3 other automations tools, but they don't have 80% features, what WE is having in real time.
eg: Clone the already created flows. Cloning widgets in the flow.
eg: Clone the already created flows. Cloning widgets in the flow.
What do you dislike about the product?
Slowness is my major concern, an update can reslove the issue.
Unable to clone particular segments in the flow.
We can only delete upto 10 widgets, can increase it.
Unable to clone particular segments in the flow.
We can only delete upto 10 widgets, can increase it.
What problems is the product solving and how is that benefiting you?
We are using the WE to sending the marketing automation campaigns for multiple vendors.
After using WE we have more improvement on our daily targets and ease to our reach customers.
After using WE we have more improvement on our daily targets and ease to our reach customers.
WebEngage for Product Management
What do you like best about the product?
1/ Easy to use interface.
2/ Quite pro-active support channels in case of any issue
3/ Single platform for covering such a huge number of business cases to drive the retention and revenue.
2/ Quite pro-active support channels in case of any issue
3/ Single platform for covering such a huge number of business cases to drive the retention and revenue.
What do you dislike about the product?
Error messages can be improved. There are some cases where I get error - Please try again after sometime. This can be improved if exact error can be displayed.
What problems is the product solving and how is that benefiting you?
Reaching out to the customers through multiple channels and collaboration of data in a single paltform.
Level Up with WebEngage
What do you like best about the product?
Best Tool for Retention marketing. I like everything about WebEngage
What do you dislike about the product?
Sometimes it's won't show the data on dashboard as well as took a lots of time to populate the segment.
What problems is the product solving and how is that benefiting you?
Relay & Api driven communication.
Comms
What do you like best about the product?
Sending comms to user for various events.
It stores previous events which helps in debugging as well.
It stores previous events which helps in debugging as well.
What do you dislike about the product?
Haven't seen any cons so far as my task is limited to sending events mostly.
What problems is the product solving and how is that benefiting you?
For my use case it allows me to focus on business logic more and not worrying about comms.
REVIEW OF WEBENGAGE
What do you like best about the product?
Webengage is a multi channel user engagement platform.It automates communication across a user's lifecycle and helps companies send messages via these channels like web messages, push notifications, email marketing etc.
What do you dislike about the product?
UI/UX can be better,creative template creation, building sales intelligence via auto recommendations, it can be improved by automated communication, report should be generated quicky .
What problems is the product solving and how is that benefiting you?
Helped in lowering cost of marketing,driving higher volumes of direct sales. Increasing conversion rate on the website, Increasing lead to sales ratio by these ways business performance is increased.
Sales & Onboarding great experience , problem begins post commercial closure.
What do you like best about the product?
very good platform , good analytics , good customer sucess very good tool analyser over all expe is good
What do you dislike about the product?
Poor customisation, no customer sucess FUP, TAT has no meaning, Issues will never addressed. Reality & Brownies sold as a platform carrots actually give you a rotten flavour
What problems is the product solving and how is that benefiting you?
Campaign tree creation is good, some of the insigts in offering is best used, cloning & business practices are good. so good post business results. great analyser
Webengage Review: Tailored marketing solution for Effective customer Engagement
What do you like best about the product?
FEASIBILITY OF THE WEBSITE AND THE FEATURES, ITS HAS VARIOUS FEATURES THAT HELPS IN RUNNING CAMPAIGNS AND TO ANALYZE AND TRACK THE DATAS WHICH MAKE IT UNIQUE FROM IT COMPETITORS.
In Short
1)Analytics
2)Campaign Flow Creation
3) New Initiatives
In Short
1)Analytics
2)Campaign Flow Creation
3) New Initiatives
What do you dislike about the product?
DATA MISMATCH IN SENT AND DELIEVERED SOMETIMES, THE LOADING TIME SOMTIME SEEMS TO BE ERY HIGH AND THERE ARE FEW GREAT FEAATURES THAT ARE REQUIRED FOR CAMPAIGNING AND ANALYSISNG THAT ARE THERE IN WEBENGAE BUT NOT FULLY READY TO BE USED EFFECIENTLY
In Short
1) Support
2) Loading time ( quite often)
3) Limitation in Flow creation
In Short
1) Support
2) Loading time ( quite often)
3) Limitation in Flow creation
What problems is the product solving and how is that benefiting you?
AS A MARKETING AUTOMATION TOOL WEBENGAE HAS REDUCED A LOT MANUAL WORK ASSOCIATED WITHCREATING CAMPAIGNS, ALSO WE CAN INTEGRATE A LOT OF VENDERS AND CAN CHOOSE BETWEEN THEM.
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