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All the website use cases to manage the customer at one stop.
What do you like best about the product?
Ease of doing things, everything is there in simple manner which helps us in managing the customer data.
What do you dislike about the product?
As such no big downside, but every report should be there on the dashboard but in some cases we have to take help of support team, which is always active.
What problems is the product solving and how is that benefiting you?
Webengage is helping us in managing large set of user data by recording all of there details, we can use customer behaviour and all that to get the output that we desire.
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WebEngage review
What do you like best about the product?
It's multichannel feature helps to reach consumers from multiple fronts
What do you dislike about the product?
nothing so far I have so far loved all its feature
What problems is the product solving and how is that benefiting you?
multichannel appraoch
Great tool for building journeys
What do you like best about the product?
Good interface to create journeys and get the best cross sell from users.
What do you dislike about the product?
It's prett expensive, specially when a startup scales.
What problems is the product solving and how is that benefiting you?
Setting up user journeys is easy on webengage and enables anyone without query writing skills to create cohorts.
Webengage changed retention marketing
What do you like best about the product?
The analytics dashboard of email and SMS campaigns give a clear understanding of what works and what doesn't.
What do you dislike about the product?
- There is no option to filter events under a user's profile.
- There is no search bar for email templates
- There is no search bar for email templates
What problems is the product solving and how is that benefiting you?
Webengage helped in simplifying automations and it is responsive.
Perfect Experince
What do you like best about the product?
It is so easy to make marketing campaigns.
What do you dislike about the product?
I think nothing expebt trying to make flows is sometimes not easy.
What problems is the product solving and how is that benefiting you?
I think sometimes the reaching campaigns SMS.
Best Retention marketing tool
What do you like best about the product?
Has the best customization for creating Journeys. It is ver user friendly. All my clients use the same tool, due to this i never had the opportunity to explore other tools.
What do you dislike about the product?
It takes a lot of time in creating segments.
Sometimes, the events for the tool appear very late than it has occured.
Sometimes, the events for the tool appear very late than it has occured.
What problems is the product solving and how is that benefiting you?
It is very user friendly. We can easily create any automations without any trouble. It has facilities like Frequency capping,Control Grouping, A/B testing, Coversion Tracking.
Great usability with power packed features
What do you like best about the product?
Being able to setup custom journeys is definitely the best part for me.
What do you dislike about the product?
It has sometime been hard to get in touch with the support team to resolve queries
What problems is the product solving and how is that benefiting you?
Easily send out personalised journeys to users on our mobile application based on user actions.
One of the best tools to go for
What do you like best about the product?
One of the best Customer realtionship management tool to use in the market. It is also very economically priced which makes it good forsmall and mid sized companies.
What do you dislike about the product?
Although it is a very convenient to use but the report are not very detailed as compared to the other platforms. It would be better if we could track customer journey in a more deeper manner
What problems is the product solving and how is that benefiting you?
We are getting a top-notch product at a very convenient pricing. Secondly it has seamless automated end-to-end customer journey management system which makes it user friendly
My WebEngage Journey
What do you like best about the product?
First off, the platform's user interface is so intuitive and easy to navigate. I was up and running in no time, creating personalized campaigns has never been so straightforward!
One of the standout features of WebEngage is its robust segmentation options. It allowed us to segment our audience based on various criteria, such as behavior, demographics, and preferences. This level of precision helped in tailoring our messages and offers, leading to higher conversion rates and customer satisfaction.
The ability to track and analyze the performance of our campaigns in real time is invaluable. WebEngage provides detailed analytics and insights, allowing us to fine-tune our strategies and optimize results continually.
But perhaps the best part of using WebEngage is their exceptional customer support. Whenever we faced any challenges or needed guidance, their team was there to assist us every step of the way.
One of the standout features of WebEngage is its robust segmentation options. It allowed us to segment our audience based on various criteria, such as behavior, demographics, and preferences. This level of precision helped in tailoring our messages and offers, leading to higher conversion rates and customer satisfaction.
The ability to track and analyze the performance of our campaigns in real time is invaluable. WebEngage provides detailed analytics and insights, allowing us to fine-tune our strategies and optimize results continually.
But perhaps the best part of using WebEngage is their exceptional customer support. Whenever we faced any challenges or needed guidance, their team was there to assist us every step of the way.
What do you dislike about the product?
While WebEngage offers several customization options, I found some limitations in the templates and designs. It was challenging to achieve the exact look and feel we wanted for our campaigns, and the customization options felt somewhat restrictive.
Majorly the drop in WebEngage segment brewing capacity and journey trigger time is always a hurdle.
But overall benefits surely outweighed the issues we have from using the platform.
Majorly the drop in WebEngage segment brewing capacity and journey trigger time is always a hurdle.
But overall benefits surely outweighed the issues we have from using the platform.
What problems is the product solving and how is that benefiting you?
1. The ability to track and analyze the performance of our campaigns in real time. - Solves our hardship of data tracking
2. WebEngage's robust segmentation options - help us better bifurcate our bases - resulting in better CTRs and cost saving
3. Hyperperosnalization of comms has helped us in improving our customer experience.
2. WebEngage's robust segmentation options - help us better bifurcate our bases - resulting in better CTRs and cost saving
3. Hyperperosnalization of comms has helped us in improving our customer experience.
Great Service
What do you like best about the product?
Great support team. Quick to assist with all queries and issues. Continued Customer success support is also great.
What do you dislike about the product?
It does take some time to get used to the system as it is in-depth
What problems is the product solving and how is that benefiting you?
Webengage is assisting us with better communicating with our subscribers
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