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Best Automation tool ever uesd
What do you like best about the product?
Easy setup with good suport team help with quick action
What do you dislike about the product?
New updates and development takes time and learning session doesnot happen weekly
What problems is the product solving and how is that benefiting you?
Customer Journey Mapping, Web personalization
Easy to use dashboard providing a lot of scalable marketing features
What do you like best about the product?
There are a no. of things I liked for WebEngage:
1) Account support: Pooja Jaiswal has always been available to solve my queries, ideate new campaigns and always helping to implement the industry best practices.
2) Ease of access: dashboard is very easy to read and interact with. It's very intuitive.
3) Ease of implementation: right starting from onboarding to daily teething issues, support team is very prompt.
1) Account support: Pooja Jaiswal has always been available to solve my queries, ideate new campaigns and always helping to implement the industry best practices.
2) Ease of access: dashboard is very easy to read and interact with. It's very intuitive.
3) Ease of implementation: right starting from onboarding to daily teething issues, support team is very prompt.
What do you dislike about the product?
Smaller things still needs attention or focus from Webengage like customizing the notifications or email look and feel as per the brand
What problems is the product solving and how is that benefiting you?
Automation mostly. Real time campaigns with personalized content. Sending communication as per the consumer's choice of channel etc.
Had an excellent experience with WebEngage
What do you like best about the product?
Easy to use, the dashboard enables us to easily implement micro-segmentation while helping us with data integration across platforms.
The Customer support Team is really good & supportive & was easy to integrate
The Customer support Team is really good & supportive & was easy to integrate
What do you dislike about the product?
Sometimes the WebEngage Data is not reliable, and can not get Heatmaps for AMP Emailers.
The frequency of using webengage onsite notification feature is limited.
The frequency of using webengage onsite notification feature is limited.
What problems is the product solving and how is that benefiting you?
Helps us connect to a vast variety of users for minimal costs, provides data for analysis and goes out of their way to help us should we face any challenges while using this tool.
Best Retention Marketing Tool
What do you like best about the product?
It was helpful for us in retaining our best customer. Also our retention rate increased over time with more segmentation and personalisation. Conitnuos A/B testing helping in optimizing performance
What do you dislike about the product?
The journey setup is little complicated and maybe it can be made easier. Journey should be made using a easy drag drop , events flow and looping system. right now its very tedious
What problems is the product solving and how is that benefiting you?
We Capture leads at the first stage of funnel. Our funnel is 6 steps till final conversion and we get drop-off at every funnel of the stage. We were able to reduce the drop off at every stage by few percent.
One Stop Destination for Your App Analytics & Targeting Communication
What do you like best about the product?
We can track each and every user activity on your app and even web and target accordingly. Basically it is a great tool to track your each and every user on your platform and then send them targeted promotional and transactional message through multipal channels like app push, email, sms, whatsapp, web push etc.
What do you dislike about the product?
Sometimes the panel gets slow and takes ages to process our request. Its AI and ML advanced featured are nice but require additional subscribtion charges to get it implemented.
What problems is the product solving and how is that benefiting you?
We were not able to track user activity on our app using free tools like google analytics or google play console in depth, it helped us to get insights of our user behaviour on our mobile app and target users accordingly. Morever now we can track which user is active on which promotional channel and thus helps us to target users it a better way.
Great tool to engage with users for retaining and improving their experience
What do you like best about the product?
1. The platform is very simplified and easy to use.
2. Easy to set target audience using custom/live segments
3. All channels in one place
2. Easy to set target audience using custom/live segments
3. All channels in one place
What do you dislike about the product?
Performance/ data reports are not much reliable.
What problems is the product solving and how is that benefiting you?
1. Automate user experience using journeys and journey analytics
2. Create custom attributes basis the need
2. Create custom attributes basis the need
My experience with WebEngage
What do you like best about the product?
It has good a/b features and also supports messaging & designs. It also provides excellent analytics & insights for performance and about engagement of the users. Consistency for cross channel is also seamless
What do you dislike about the product?
Webengage has it's own limits in customization in workflow templates which can restrict users to use and be creative. It also has very limited customer support and the documentation which is offered
What problems is the product solving and how is that benefiting you?
With its seamless anlytics and reporting insights, we can have good user base and communication. It also has some nice automation features which allows multiple businessesto set up directly without any need of manual intervention
WebEngage - A tool that will make your business a Brand
What do you like best about the product?
The journey building is very simple yet equally effective at the same time.
What do you dislike about the product?
Their integrations take a little time. But their support team is constructive and get your issues resolved quickly.
What problems is the product solving and how is that benefiting you?
It is helping us send all kinds of notifications to our customers, as well as help in collecting data, segmentations, creating journeys, and testing our campaigns thoroughly.
Good to go with if you know the proper usecases
What do you like best about the product?
Webengage is good to go with if you know how to write content and publish it in the campaigns. Things you should must try is considering blogs and understanding the concept of micro segmenting for efficient campaigns.
What do you dislike about the product?
By exploring the capabilities of web engage users often get overwhelmed and start jumping to the cool features without exploring 100% usage. Thus, it' not about webengage is bad but everyone should go in-depth.
What problems is the product solving and how is that benefiting you?
You can easily add custom fields and without any code changes you can customize your requirements, for example instead of writing powered by webengage you can easily write powered by your own company and changing logos, this is just one example and there are many more.
Easy multi-channel comms and personalisation with WE
What do you like best about the product?
Multi-channel communication as suggested in my title is one of the best features of WE. I use it to automate simple comms for certain customer segments and replicate the same messaging across channels.
What do you dislike about the product?
The learning curve as compared to other engagement/communication tools is a bit too curved. Also, there are fewer customisation features and limitations with A/B testing.
What problems is the product solving and how is that benefiting you?
It provides a centralised platform/dashboard to control multi-channel comms. By setting up automated workflows, it is easy to setup action triggers for communications and forget, making it highly efficient and time saving.
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