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Experience with Webengage
What do you like best about the product?
Webengage allow to create complex user journey in just simple process.
What do you dislike about the product?
The dashboard can be more simplified created,
What problems is the product solving and how is that benefiting you?
Creating segments and using them on different customer journey.
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Promising Retention Marketing Tool
What do you like best about the product?
Good retention marketing experience. Event-based journeys led to many conversions.
What do you dislike about the product?
Some features like updating static audience segments automatically is still in beta phase.
What problems is the product solving and how is that benefiting you?
I am able to communicate to people based on their buying journey
Very good
What do you like best about the product?
Whatsapp, email, sms Campaigns, and the workflow creation section are both very helpful.
What do you dislike about the product?
Procedures for panel inclusion need to be simplified more.
What problems is the product solving and how is that benefiting you?
Through webengage, we are able to send multiple campaigns.
Great Retention Marketing
What do you like best about the product?
create journeys based on the event triggered by the user. That's really helpful to reach them at their point of intent and personalize message as per the event.
What do you dislike about the product?
There are some features that are still in beta phase. I hope they get developed soon. That would make it even better.
What problems is the product solving and how is that benefiting you?
I can do data-driven experiments, create event-based journeys which are helping me to drive users to the purchase funnel, and then making them a loyal customer.
WebEngage Marketing Automation
What do you like best about the product?
WebEngage enables a marketer to use multi-channel approach to target and nurture its user base. The interface is easy to use, and one can set up, execute and monitor campaigns with ease.
What do you dislike about the product?
WebEngage is able to provide campaign level details but does not provide top-level insights on the efficacy of campaigns and the need for full measures to be taken to reach out to the target audience.
What problems is the product solving and how is that benefiting you?
WebEngage is a one-stop shop for all the necessary channels required to nurture the existing user base and acquire new users. With a multi-channel approach, a marketer can nudge a user to the right place in the funnel to drive business outcomes.
Helped us greatly as an EdTech improve our marketing outcomes with personalization and efficiency
What do you like best about the product?
Its user-friendly interface makes it very easy to adapt to new features. It also helps with reporting of the campaigns which gives a much clearer picture and helps in planning our future marketing campaigns based on them. Personalized communication and predictive segments also help us target our audience better.
What do you dislike about the product?
The reports can sometimes be inaccurate when downloaded, so they must be corrected manually with a formula. Other than that, the conversion tracker feature on the on-site notifications particularly can be difficult to set sometimes as it usually ends up in error.
What problems is the product solving and how is that benefiting you?
WebEngage has helped us reach our audience via various mediums and garnered effective results. WhatsApp has had a high conversion rate and has helped us reach our targets more efficiently. The campaign reports have also helped us make better data-based decisions that help us plan our future campaigns. It also has a feature of predictive segments, which has benefitted in targeting the warmer leads more effectively. We were previously reaching out to our audience via email. WebEngage has helped us expand our ways of communication much further.
WebEngage is a great platform that allows you to use multiple marketing channels effectively.
What do you like best about the product?
The platform allows using multiple channels and synchronising them to have the most impact on leads. Journey workflows are great for automating communication to the leads and nurturing them for conversion.
What do you dislike about the product?
The reports are not as precise and easy to understand as they should be. Conversion tracking on some of the channels is also not accurate and sometimes it's even absent.
What problems is the product solving and how is that benefiting you?
WebEngage helps us target a lead using a good mix of channels and also lets us automate their nurturing journeys in an efficient and effective way.
360 Degree Marketing automation Tool
What do you like best about the product?
Ease of use & Interface
Can be customized for complex integrations
Testing/Live production available with complete functionality
Customer success manager support
A perfect mix of advanced & traditiional ( Coding) system
Catalogue campaigns & advanced up to date features
Can be customized for complex integrations
Testing/Live production available with complete functionality
Customer success manager support
A perfect mix of advanced & traditiional ( Coding) system
Catalogue campaigns & advanced up to date features
What do you dislike about the product?
I guess, i didn't found any till now. I guess its good to go
What problems is the product solving and how is that benefiting you?
It brings all user jounrey with advanced touchpoints at one place & also helps to design the customer interaction journey with ease
Evolving product, does the job for retention
What do you like best about the product?
1. Being able to create customer segments and campaign trees
2. Having the flexibility to choose various delivery partners for various channels such as email, SMS, WhatsApp.
2. Having the flexibility to choose various delivery partners for various channels such as email, SMS, WhatsApp.
What do you dislike about the product?
1. Not the most cutting edge features available in the market
2. Post-implementation service can be better.
3. Analytics can be better.
2. Post-implementation service can be better.
3. Analytics can be better.
What problems is the product solving and how is that benefiting you?
WebEngage solved our problem of having to send campaigns manually and not being able to A/B test different content across segments.
We have now created a campaign tree which allows us to differentiate campaign flow based on customer's response and also A/B test with various content, creatives, time and vendors.
We have now created a campaign tree which allows us to differentiate campaign flow based on customer's response and also A/B test with various content, creatives, time and vendors.
Webengage: New-age tool for new-age CRM automation
What do you like best about the product?
*Marketing & CRM automation
*User-friendly
*Easy segmentation-based user profiling, targeting & engagement
*Augments revenue generation by more conversions in B2B by increasing lead flow
*Leeway to plan way ahead with every data set for real-time targeting & conversion
*User-friendly
*Easy segmentation-based user profiling, targeting & engagement
*Augments revenue generation by more conversions in B2B by increasing lead flow
*Leeway to plan way ahead with every data set for real-time targeting & conversion
What do you dislike about the product?
Data uploading is very procedural, Data segregation is not feasible in the platform when working with procured data, or A/B testing of a data set.
What problems is the product solving and how is that benefiting you?
*Webengage eases customer journey mapping & automation with tool-inbuilt stats & analytics which increases conversions based on applications & admissions in the ed-tech sector
*Webengage helps target each lead, with proper user-time analysis, which eases campaign planning even one-month prior, helps not loosing out on any lead & increase more engagement & conversions
*Webengage helps target each lead, with proper user-time analysis, which eases campaign planning even one-month prior, helps not loosing out on any lead & increase more engagement & conversions
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