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One Stop Destination for Your App Analytics & Targeting Communication
What do you like best about the product?
We can track each and every user activity on your app and even web and target accordingly. Basically it is a great tool to track your each and every user on your platform and then send them targeted promotional and transactional message through multipal channels like app push, email, sms, whatsapp, web push etc.
What do you dislike about the product?
Sometimes the panel gets slow and takes ages to process our request. Its AI and ML advanced featured are nice but require additional subscribtion charges to get it implemented.
What problems is the product solving and how is that benefiting you?
We were not able to track user activity on our app using free tools like google analytics or google play console in depth, it helped us to get insights of our user behaviour on our mobile app and target users accordingly. Morever now we can track which user is active on which promotional channel and thus helps us to target users it a better way.
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Great tool to engage with users for retaining and improving their experience
What do you like best about the product?
1. The platform is very simplified and easy to use.
2. Easy to set target audience using custom/live segments
3. All channels in one place
2. Easy to set target audience using custom/live segments
3. All channels in one place
What do you dislike about the product?
Performance/ data reports are not much reliable.
What problems is the product solving and how is that benefiting you?
1. Automate user experience using journeys and journey analytics
2. Create custom attributes basis the need
2. Create custom attributes basis the need
My experience with WebEngage
What do you like best about the product?
It has good a/b features and also supports messaging & designs. It also provides excellent analytics & insights for performance and about engagement of the users. Consistency for cross channel is also seamless
What do you dislike about the product?
Webengage has it's own limits in customization in workflow templates which can restrict users to use and be creative. It also has very limited customer support and the documentation which is offered
What problems is the product solving and how is that benefiting you?
With its seamless anlytics and reporting insights, we can have good user base and communication. It also has some nice automation features which allows multiple businessesto set up directly without any need of manual intervention
WebEngage - A tool that will make your business a Brand
What do you like best about the product?
The journey building is very simple yet equally effective at the same time.
What do you dislike about the product?
Their integrations take a little time. But their support team is constructive and get your issues resolved quickly.
What problems is the product solving and how is that benefiting you?
It is helping us send all kinds of notifications to our customers, as well as help in collecting data, segmentations, creating journeys, and testing our campaigns thoroughly.
Good to go with if you know the proper usecases
What do you like best about the product?
Webengage is good to go with if you know how to write content and publish it in the campaigns. Things you should must try is considering blogs and understanding the concept of micro segmenting for efficient campaigns.
What do you dislike about the product?
By exploring the capabilities of web engage users often get overwhelmed and start jumping to the cool features without exploring 100% usage. Thus, it' not about webengage is bad but everyone should go in-depth.
What problems is the product solving and how is that benefiting you?
You can easily add custom fields and without any code changes you can customize your requirements, for example instead of writing powered by webengage you can easily write powered by your own company and changing logos, this is just one example and there are many more.
Easy multi-channel comms and personalisation with WE
What do you like best about the product?
Multi-channel communication as suggested in my title is one of the best features of WE. I use it to automate simple comms for certain customer segments and replicate the same messaging across channels.
What do you dislike about the product?
The learning curve as compared to other engagement/communication tools is a bit too curved. Also, there are fewer customisation features and limitations with A/B testing.
What problems is the product solving and how is that benefiting you?
It provides a centralised platform/dashboard to control multi-channel comms. By setting up automated workflows, it is easy to setup action triggers for communications and forget, making it highly efficient and time saving.
A Quality Product for Marketing Campaigns
What do you like best about the product?
The process of choosing and organizing leads enables the creation of multiple campaigns and the incorporation of personalized variables.
What do you dislike about the product?
Dashboard updates experience a delay, with lead journey updates taking around 5 to 10 minutes to reflect in the system.
What problems is the product solving and how is that benefiting you?
Creating distinct segments without revealing customer data.
Great product for marketing campaign
What do you like best about the product?
Grouping and Segmenting of the leads, can create multipule campaings ans add custom variables
What do you dislike about the product?
Dashboard loads very slow, Events response also takes too much time to reflect on dashboard
What problems is the product solving and how is that benefiting you?
Segmenting and Targeting the customer as per there responses
Simply Engage using WebEngage
What do you like best about the product?
Simple and Easy Dashboard,
Simplified channels and options
User friendly interface and features
Simplified channels and options
User friendly interface and features
What do you dislike about the product?
No such dislike, overall tool is good enough for all customer retention things
What problems is the product solving and how is that benefiting you?
Easy camapign builing and easy interface is helping in doing thing fastly
One Stop Marketing Solution
What do you like best about the product?
The best thing about WebEnagage is the amount of options it provides its users regarding targeting the users. Be it the BPN or audience segments, it just sets things on Auto pilot.
What do you dislike about the product?
The inability to restrict URL level data flow, It collects domain/sub domain level which increases the count of users in the Webengage database making it difficult wrt commercials.
What problems is the product solving and how is that benefiting you?
Webengage helps me track a lot of omni channel marketing/ remarketing campaigns. The automation tool & audience capture of unknown/known users increases the marketing efficiency substantially.
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