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Outstanding use of the web engage
What do you like best about the product?
It is Easy to use, the best customer support, and more features are available, Easy to implement in our organisation.
What do you dislike about the product?
data is available for only previous 1 year, and the rest of the data is not stored.
What problems is the product solving and how is that benefiting you?
Currnetly webengage providing customore level data is use full to our organisation to create new journeys. It also create the Personalisation of customer journey.
An Amazing Experience with WebEngage
What do you like best about the product?
Helps bridge the gap between customer and brand, streamlining communication for us. It also helps us store Data and create segments easily, making the implementation of our plans simpler.
What do you dislike about the product?
Sometimes the Data we get is not reliable, can not get heatmaps for AMPs.
What problems is the product solving and how is that benefiting you?
Helps personalize experience for our customers. Enables us to act on our plans in a much easier way than any other tool or platform.
Best Customer Engagement Tool
What do you like best about the product?
I work at a company where the Marketing team has to launch campaigns almost every single day and send emails to customers and WebEngage comes as an indispensable tool for the entire team. We use it to track user journeys by doing event integration in all of our apps and then with the help of WebEngage Dashboards we monitor our engagements daily. I love how well the documentation of WebEngage has been created, making it easier for people to use the tool effectively. The customer support is quite responsive too.
What do you dislike about the product?
I don't have much dislikes to talk about WebEngage because of the benefits it has provided to us over time. The integration took a bit of time but I feel it would have been longer if we went for any WebEngeg competitors.
What problems is the product solving and how is that benefiting you?
We have been facing a lot of issues with our customer engagement due to which our customer retention was lower than the industry average. But with constant efforts with the help of WebEngage we have improved our customer retention significantly. There are other aspects that has helped us with user retention too, like improving the existing product with the help of WebEngage event integrations.
Web Engage is a tool to understand business and for app integration
What do you like best about the product?
The upsides are in app messaging. It has an easy integration.
Events are there for every screen or functioanlity used in the apps.
It helps to understand the market and based on the business, revenue growth is also possible.
It helps in customer support and retention.
Events are there for every screen or functioanlity used in the apps.
It helps to understand the market and based on the business, revenue growth is also possible.
It helps in customer support and retention.
What do you dislike about the product?
Sometimes the loading speed of events is less.
It is a bit difficult for beginners
It is a bit difficult for beginners
What problems is the product solving and how is that benefiting you?
It helps in automation of Marketing.
Customer retention on the apps.
Helps in revenue growth.
Helps in undertsanding customer behavior and patterns
Customer retention on the apps.
Helps in revenue growth.
Helps in undertsanding customer behavior and patterns
WebEngage : Fueling Marketing Success
What do you like best about the product?
In our startup, we use WebEngage is widely used almost daily in a lot of ways. It is primarily used by the Marketing team and our Data team to make sure our product has the best customer engagement possible. One of the ways we use it is by doing email marketing and launching campaigns. With the help of WebEngage, we have also integrated our apps to track user behaviors by tracking necessary events. This has widely helped us to improve our product with time. I love how accurately WebEngage tracks user journeys, it has a wide range of dashboards for customer analytics where we could track that MAU and DAU. The UI is also very intuitive and doesn't take much time for the new joiners to adapt to it.
What do you dislike about the product?
One of the things which I dislike is that WebEngage has assigned a sales representative to our company and that person acts as a point of contact for all the customer support. This chain of communication often delays getting an effective response. Another thing that I feel could have been better is the ease of implementation. Our SDK team faced quite a few challenges with the integration of WebEngage, although once it was successful, it paid us dividends.
What problems is the product solving and how is that benefiting you?
WebEngage is helping us identify our user's behavior for our product. It also helps us in Marketing with customer journey mapping and automating marketing-related tasks. We have seen a huge impact on the user onboarding process with the changes we made on the basis of the user data we analyzed. Also, WebEngage has helped us improve our monthly user reactivations with the help of several customer journeys and personalised email campaigns.
An exceptional experience with Web Engage
What do you like best about the product?
The dashboard accessibility is easy to use & it was also easy to integrate.
The customer support team really helped in time of crisis & technical disfucntionality.
The customer support team really helped in time of crisis & technical disfucntionality.
What do you dislike about the product?
Sometimes there's data missing, unavailable & not reliable on web engage.
The On site notification feature usage in limited. Also web personalization usage frequency is limited.
The On site notification feature usage in limited. Also web personalization usage frequency is limited.
What problems is the product solving and how is that benefiting you?
It helps analzing customer event data in details, also its minimal in cost the tool is also easy to use.
Also the onsite notification feature is amazing & helps customers in mapping journey effectively
Also the onsite notification feature is amazing & helps customers in mapping journey effectively
Best Marketing Automation Tool for Startups
What do you like best about the product?
Speaking from working at a startup, I feel WebEngage has the best Startup program. This is a game-changer, especially for startups and smaller players who are looking to harness the power of automation and analytics without significant upfront investment. The on-boarding team makes the integration process very smooth and they even assist you if you are facing any issues.
Their pricing structure is not only reasonable but also tailored to suit businesses of all sizes. This means even smaller players can access premium features without breaking the bank.
Having used other industry leading tools, I feel that WebEnage provides a very user friendly dashboard and anyone can used their advanced tools without any technical knowledge.
The feature which helps me a lot and which is not very common in other industry leaders would be - Check best channel. This features basically analyzes the past behaviour of a user and sends them communication only the channel in which they are most likely to engage with. By using this, we save a lot of money by not sending unnessary SMS/WhatsApp/Emails.
Apart from that, their journey builder is very simple and easy to use. It even gives you the option to copy and paste upto 10 blocks which saves me a ton of time by not creating the same blocks again when creating a journey.
To end it with, they have a great customer support and CSM team who are very responsive and address your issues as soon as possible. This is very important to consider when going ahead with a automation tool.
Their pricing structure is not only reasonable but also tailored to suit businesses of all sizes. This means even smaller players can access premium features without breaking the bank.
Having used other industry leading tools, I feel that WebEnage provides a very user friendly dashboard and anyone can used their advanced tools without any technical knowledge.
The feature which helps me a lot and which is not very common in other industry leaders would be - Check best channel. This features basically analyzes the past behaviour of a user and sends them communication only the channel in which they are most likely to engage with. By using this, we save a lot of money by not sending unnessary SMS/WhatsApp/Emails.
Apart from that, their journey builder is very simple and easy to use. It even gives you the option to copy and paste upto 10 blocks which saves me a ton of time by not creating the same blocks again when creating a journey.
To end it with, they have a great customer support and CSM team who are very responsive and address your issues as soon as possible. This is very important to consider when going ahead with a automation tool.
What do you dislike about the product?
No product is perfect and there is always something which can be made better. I'll keep this breif and mention the key points:
- Integration time -> this took longer than expected, but again this involves the efforts from both the teams
- Creating live segment -> It takes a considerable amount of time for the segments to brew
- Analytics -> WebEngage can introduce more analytics features which will give us deeper insights
- Integration time -> this took longer than expected, but again this involves the efforts from both the teams
- Creating live segment -> It takes a considerable amount of time for the segments to brew
- Analytics -> WebEngage can introduce more analytics features which will give us deeper insights
What problems is the product solving and how is that benefiting you?
By using WebEngage, we are able to automate the entire customer journey from start to end.
We hvae complete control on:
- when the communications are being sent in the customer journey (trigger)
- at what time
- the number of communications
- cohorts & funnel analysis
& much more.
We hvae complete control on:
- when the communications are being sent in the customer journey (trigger)
- at what time
- the number of communications
- cohorts & funnel analysis
& much more.
WebEngage in Focus: A Powerful Toolkit
What do you like best about the product?
The best thing I like about WebEngage is has a comprehensive suite of tools for customer engagement. The interface is super user-friendly as a user I can say that. The advanced anatytics and segmentation features helped us to empower our business.
What do you dislike about the product?
The learning curve can be difficult to understand and handle as a new user. The Integration process also took a lot of time for us. And customer support response times could be improved.
What problems is the product solving and how is that benefiting you?
WebEngage solved big problems in multi-channel communication, behavioural analytics, and marketing automation. It also helped us to understand user behaviour and get insights about are business.
WebEngage: A Robust Marketing Automation Tool
What do you like best about the product?
WebEngage is one of the best platform for remarketing and it has alot of marketing automation features. And it also offers a range of tools for personalized campaigns such as Push notifications, email and in App messages. The customer support team are really very helpful, they were very closely in touch with us during the Integration.
What do you dislike about the product?
The WebEngage dashboard need be restructured properly, as we have seen that sometimes data is not appropriate. After the onboarding process, trainig and suppport function can be increased to 5 to 6 months that would be great.
What problems is the product solving and how is that benefiting you?
WebEngage makes it easier for our business to talk to customers in a way that feels personal. It helps save time by automating tasks and uses data to make smarter decisions.
Great tool but slightly buggy at times
What do you like best about the product?
I love how easy the integration of the WebEngage was for the entire Backend and SDK team in our country. Although it took a bit of time, it was hugely useful for event tracking once it was successful. Our Data team uses it a lot to gather insights on user behavior and hence helps improve our product by making data-driven decisions. Also, our marketing team uses it a lot to send e-mails to users for their regular engagement with our product and this feature is often used to get reactivations. The frequency of usage in our company is almost daily by the marketing team but as a member of the data team, I use it at least once every two days and but mostly daily.
What do you dislike about the product?
In Webengage, there are a lot of new features that are quite buggy and aren't implemented well. For example, the Predictive user segment is a new feature that has been launched by Webengage but it doesn't work well as it fails to load the user list CSV file most of the times. Also, when we try to reach out to the point of contact for Webengage, they are mostly unable to help us in situations like this.
What problems is the product solving and how is that benefiting you?
We wanted to know the user behavior to understand how they interact with our product. This is solved by WebEngage and it has helped us improve our product in every new version release.
Another area where WebEngage has helped us is to send emails to churned customers so that they can perform reactivation. This has helped us improve our reactivation number every month.
Another area where WebEngage has helped us is to send emails to churned customers so that they can perform reactivation. This has helped us improve our reactivation number every month.
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