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Easiest to use
What do you like best about the product?
From integration to there in support, also there was a use case in our organization that most of the tools were not able to solve but webengage did.
What do you dislike about the product?
Nothing as such just the in-app notification feature can be improved, more features can be added.
What problems is the product solving and how is that benefiting you?
Smoothing to fetch data of a user moving to our diff apps. We could map the user journey of a user using our other apps.
Great Marketing Tool for Increasing Revenue
What do you like best about the product?
It has been close to 2 years since we have been using WebEngage daily and the plethora of features has made our tasks in our marketing team easy. We can create personalized user journeys in a jiffy, we use WebEngage to track our app performances by the Dashboards WebEngage provides. Even the integration part didn't take much effort by our team and once it was integrated, its UI made it easy to use and adapt to it.
What do you dislike about the product?
One thing that bugs me a bit is that customer support takes a bit of time to give a resolution to the issue we are facing. Other than this, I don't feel there are many reasons to dislike WebEngage.
What problems is the product solving and how is that benefiting you?
We have been facing issues with implementing proper marketing user journeys and WenEngage has helped us a lot with that, we can now create user journeys really quickly moreover, we can see a direct impact on our revenue numbers with the onset of WebEngage.
Tracking Tickets via webengage
What do you like best about the product?
I have seen across channel ,it is one of the most best quality channel user engagement platform have seen and have tested automatically we have seen the good communication approx a users life cycle and I also have seen this thing also help companies and communicate and give the message via channels and messages you can get my push notification here you can see a digital marketing there is examples of emails and SMS and by a Facebook via Google you can give the message and if you see according to go on a customer level tracking helps to keep you engage. its easy to use for everyone in company
What do you dislike about the product?
Tracking api does not work and ticket response getting delay.which cause the one of the reason to dislike
What problems is the product solving and how is that benefiting you?
It's easy to integrate and I have test myself webengage is not harming our website .
Webengage for checking user events
What do you like best about the product?
Inbuilt dashboard, ease of integration and integrate Webengage API on website and it doesn't harm website performance or it doesn't increase page load time, I track the visitors and all the activities as a Ui ux Designer i track user journeys on changes made on website and webengage panel is easy to use
What do you dislike about the product?
Alerts doesn't seem to work sometimes, i many times my organisation has asked to develop some features but company takes longer than expected
What problems is the product solving and how is that benefiting you?
WebEngage is a customer engagement platform that helps businesses enhance user retention, communication, and overall customer experience. It provides tools for personalized messaging, feedback collection, and marketing automation. As a language model AI, I don't use specific tools, but businesses leveraging WebEngage can benefit from improved customer engagement, targeted communication, and data-driven insights to enhance their services and user satisfaction.
Best analytical tool
What do you like best about the product?
- Real-time tracking of users, events and data.
- Cost-effective.
- High-priority support from the team
- Intuitive User interface
- Ease Integration / Implementation
- Cost-effective.
- High-priority support from the team
- Intuitive User interface
- Ease Integration / Implementation
What do you dislike about the product?
- Sometimes delays in obtaining data
- Sometimes the website doesn’t respond
- Sometimes the website doesn’t respond
What problems is the product solving and how is that benefiting you?
- With the help of webengage we were able to identify the user behaviour and this in return helped us to build the features around that.
- It also helped us to identify the areas in our product in which we need to focus more.
- It also improves the functioning of our marketing team.
- It also helped us to identify the areas in our product in which we need to focus more.
- It also improves the functioning of our marketing team.
Vital Tool for Revenue Growth
What do you like best about the product?
In our company, we use WebEngage almost every single day to make personalized user journeys and track their user behavior by integrating user events into our apps, we also make our users get a personalized experience as we know that personalization is the key to increasing revenue. The integration was done quickly by our SDK team and the intuitive UI makes it simple to use and even explore the new features.
What do you dislike about the product?
There aren't many things I dislike about this tool. In my experience, getting a final resolution from customer support has been a bit time-consuming, but they are nonetheless prompt with their replies.
What problems is the product solving and how is that benefiting you?
We wanted to have our users engaged with our products, and the major issue we were facing was the churn rate. With the onset of WebEngage, we have improved our churn rate and decreased it significantly over time. All thanks to the events analytics and the customer journeys we have created using WebEngage.
A great tool for Marketing
What do you like best about the product?
In my workplace, WebEngage is a marketing tool that is used daily for marketing-related tasks to data analytics. A user-friendly UI helps with the easy usage and it has been a breeze for new joiners in our team to implement this tool. The feature of sending personalized campaigns has made the work of the marketing team quite easy. Customer support usually replies quite early. The integration of Webengage was successful in just a few weeks which might've taken longer if opted for any competitor tool.
What do you dislike about the product?
There are certain new features, like predictive user segments which are still under development and are a bit buggy as sometimes we can't fetch the user list.
What problems is the product solving and how is that benefiting you?
There are a few areas where WebEngage has helped our company immensely, one area was the increasing number of Monthly Downloads by users who have already churned earlier. This has only been possible with the help of personalized campaigns. Other than that, we have also made several changes in our user journeys and optimized them to get a significant increase in trial-to-subscription figures.
An outstanding experience with WebEngage
What do you like best about the product?
The Customer Support Team is quick & provides a smart solution.
It's easy to use & integrate into the organization.
Easy to implement all the features required to check the journey
It's easy to use & integrate into the organization.
Easy to implement all the features required to check the journey
What do you dislike about the product?
Sometimes there's a limitation in the frequency of usage which provides challenges.
What problems is the product solving and how is that benefiting you?
It was difficult to understand the customer journey, but with the help of web engage it was easy to track the insight & helped in mapping the journey with the TG
An extraordinary experience with WebEngage
What do you like best about the product?
Its easy in use it provides to automate the customer journey.
The Customer Support team also provides ease to work & solve all the queries promptly.
It was easy to implement & integration part was smooth
The Customer Support team also provides ease to work & solve all the queries promptly.
It was easy to implement & integration part was smooth
What do you dislike about the product?
Sometimes becomes of limitation in feature count, and the target objective isn't able to be achieved.
The Frequency is also limited with onsite notification campaign
The Frequency is also limited with onsite notification campaign
What problems is the product solving and how is that benefiting you?
It helps with user-level data which is our utmost important metric in an organization.
The customer journey it is helping to build is useful to target the right segment with the right communication.
Overall is benefitting in mapping our customer journey
The customer journey it is helping to build is useful to target the right segment with the right communication.
Overall is benefitting in mapping our customer journey
Amazing experience with webengage as (marketing )data analyst
What do you like best about the product?
I started my career as a data analyst and i got the chance to use wev engage as a marketing automation too. i pass attributes to webengage and send data of the custimers .it was very easy to use even for a begginer . and they timely organise meeting if there is any update .integrating webengage with GCP was quite easy as compare to any other tool . i have made dashboard of webengae data and marketing team use it everyday
What do you dislike about the product?
I get responce quite late but once i get the responce it solbe the problem
What problems is the product solving and how is that benefiting you?
Analyse customer behavoiur is quite easy using web engage .passing the attributed to ebengage and using webengae api on our website is most easiest of all hence it diectly helps in analyse customer behaviour and hence stiching the customer journeys as per behaviour
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