Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
714 reviews
from
External reviews are not included in the AWS star rating for the product.
Super loved the features and Simplicity to solve every aspect of Retention
What do you like best about the product?
The Journey builder is one of my favourite part in WebEngage although they have some amazing features like Web Personalization etc Journey builder of WebEngage is the best
It comes in a Barnching format unlike thr Drip based one stream and you could add multiple if/else consditions without any cap.
We use WebEngage daily in our day to day campaign as it's smooth to use and bug free for most cases and best in classs customer support and faster implememntation than other softwares.
We grew our conversation rate by 17 - 20% in delta with WebEngage
It comes in a Barnching format unlike thr Drip based one stream and you could add multiple if/else consditions without any cap.
We use WebEngage daily in our day to day campaign as it's smooth to use and bug free for most cases and best in classs customer support and faster implememntation than other softwares.
We grew our conversation rate by 17 - 20% in delta with WebEngage
What do you dislike about the product?
WebEngage Popup's aren't that great as compared to their peers
What problems is the product solving and how is that benefiting you?
- Marketing automation at Max with custom events and Journey
- Retention Led Growth
- Centralizing our Retention Marketing comms
- Retention Led Growth
- Centralizing our Retention Marketing comms
webengage usage experience
What do you like best about the product?
1. Very User friendly to use and access the platform
2. Was able to quickly adapt to the tool
3. Any time avilable support for our account
4. Feautures loaded application by which we can implement lot of campagins
2. Was able to quickly adapt to the tool
3. Any time avilable support for our account
4. Feautures loaded application by which we can implement lot of campagins
What do you dislike about the product?
Nothing as of now very dynamic tool capable of adapting for any industry
What problems is the product solving and how is that benefiting you?
We had a proble of making the users converse/connect with our counsellors as soon as possible with webengage dynamic journey builder we were able to nurture our users to make them connect to our counsellors as per there wish and time and make the content dynamic
Omni Channel Marketing at its Best
What do you like best about the product?
-> One platform that does it all
-> Complete 360 experience, ton of features
-> Great team to work with
-> Great handholding during setup, easy to setup and implement
-> Complete 360 experience, ton of features
-> Great team to work with
-> Great handholding during setup, easy to setup and implement
What do you dislike about the product?
-> Platform feedback implementation takes time
What problems is the product solving and how is that benefiting you?
Our main problem was to understand why user is not subscribing at every step of the journey from lead to signup to taking an action to retention, we put in journeys, taking feedback from the data present and iterating it to get the best results.
Ease of use
What do you like best about the product?
you can use it to create automated workflows that will increase efficiency. This is an excellent resource for marketers and will significantly enhance your company's digital capabilities.
What do you dislike about the product?
Any user can access to customer data which pose a risk.
What problems is the product solving and how is that benefiting you?
With WebEngage, consumer businesses can engage people through a variety of channels, including push, in-app, SMS, on-site notifications, web push, email, Facebook-Instagram, and WhatsApp. This full-stack marketing automation solution helps businesses flourish.
Best Analytics Tool In Market
What do you like best about the product?
Webengage has a lot of features that are helpful for my organization. The best things that I like about it is the events tracking system, where we can integrate the events in our games to track how users are using our product so that we can identify the pain points and fix them. The other thing that I like about WebEngage is the predictive segments that they recently launched where we are able to predict churn by 95% accuracy and this has helped us winback a lot of users. In my role I have to use the tool every day to see the performance of different journey. It was very easy for us to integrate the tool with our product.
Since the tool is very beautifully built, it's very easy for us to use.
Since the tool is very beautifully built, it's very easy for us to use.
What do you dislike about the product?
There is not much to dislike about webengage, the only thing that I can think of is that sometime the system becomes too slow for us to use. And also I think the price can also be a bottleneck for many organizations.
What problems is the product solving and how is that benefiting you?
WebEngage is helping my organization solve a lot of problems from one place itself. We are able to improve our product using the events integrations and using the dashboard to identify the pain points of the user. We are able to send out communications by creating different journeys in WebEngage and keeping track of all the communications. We are able to use the AI to help us reduce churn and also winback lost customers. So all in all it has helped us in all our use cases and we are very happy with the tool.
Growth and retention made simple
What do you like best about the product?
The Overall user journey tracking including each event the user does,to what all communication sent tracking is very nice, and once you read it user manual it is easy to use, the interface is also very user friendly.
What do you dislike about the product?
The technical glitch like some time it does not open properly,or sometime just slow down it affect the working efficiency.
What problems is the product solving and how is that benefiting you?
The webengage help us to track each and every user which come to our website ,whether it is known or known ,and help us send him the communication and push him to complete the purchase and many more thing.we can track user journey from starting till ending.
It has helped us automate our workflows and have greater reach
What do you like best about the product?
WebEngage is an exceptional marketing automation tool that has allowed us to begin to visualize user journeys and understand key gaps in their workflows. I love the way it allows us to create automated workflows for all the leads that have been generated with the goal of achieving higher connections with our prospective buyers. Visually I like the platform and it's not that difficult to use.
What do you dislike about the product?
It needs to be updated at the interface level, it could definitely be better and they could add integrations with e-commerce tools.
What problems is the product solving and how is that benefiting you?
The main benefit we have gained from using this tool is that by creating sales-focused customer funnels we have been able to make different evaluations and comparisons throughout the funnel that have helped us make effective decisions in the relentless pursuit of driving higher productivity and profitability. Marketing automation has been instrumental in improving our workflow, while at the same time allowing us to have higher conversion rates and increase sales.
Best Marketing Automation Toolkit
What do you like best about the product?
In our organisation, WebEngage has emerged as a very resourceful tool, it is used daily, particularly because of its robust capabilities in data analysis and creative data visualization. For an employee working in strategy team like myself, the ability to analyze and visually represent data is core to the day to day working. WebEngage excels in this area. The platform offers comprehensive tools for tracking and analyzing the performance of various campaigns across different channels. This has been instrumental in understanding our audience better and tailoring our strategies accordingly. A key aspect of my role involves monitoring and evaluating the effectiveness of our marketing initiatives frequently, like on a weekly basis. WebEngage's capabilities in tracking top-performing campaigns and measuring click-through rates have been invaluable. These features provide me with actionable insights, enabling me to implement our approaches for better results. This in turn also helps me to summarise the results of campaigns and present to the top management of the orgaisation.
What do you dislike about the product?
There are several areas where WebEngage could improve. Firstly, some of the newer features like predictive user segments are still in developent and exhibit bugs, particularly with issues in fetching user lists. customer support responsiveness to our marketing team and the quality of their solutions have been inconsistent, sometimes leading to delays in resolving critical issues. I have also faced high data loading time, which affects operational efficiency, especially when quick data analysis is needed. Lastly our engineering team faced challenges in integration, where I believe straightforward guidance and robust technical support from WebEngage would be more helpful.
What problems is the product solving and how is that benefiting you?
WebEngage has helped us to identify user behaviour by tracking events in our products, thus helping us to refine our product offerings and provide the promised value to our customers. Personalised campaigns through WebEngage has helped us to identify specific user behaviour, helping us to improve funnel metric, especially Trials to Subs metric for our organisation.
Best retention tool and for marketing strategies
What do you like best about the product?
I like how we can craft campaigns for the visitor. The journey creation feature based on the events performed on the website is quite good. We didn't face much technical challenges while creating 100+ journeys for our customers. Also, it was easy to integrate with our system.
What do you dislike about the product?
I personally feel the analytical sestion could have been better. We simultaneously use adobe analytics for our analytical needs, but webengage analytics is not quite simple to use.
What problems is the product solving and how is that benefiting you?
We primarily use webengage for retention purposes. Like previously mentioned, we use it for journey creation and we have the best conversion rate for this medium.
In my experience with web engage it is a complete easy-to-use platform for consumer engagement
What do you like best about the product?
As an user I love how Web Engage is simple to design and manage customized client engagement programes because of its user friendly interface. The analytics capabilities on the site also offer insightful information for improving strategy. Moreover we started receiving a lot of data after we started using Web Engage
What do you dislike about the product?
In my experience, Web Engage's price structure can be a little complicated, so it might not be the most cost-effective choice for smaller companies. Furthermore, even if the platform has a lot of features to offer it cab be a bit overwhelming for some people to properly utilise all functions.
What problems is the product solving and how is that benefiting you?
By offering a consolidated platform for individualized comminication and analytics, Web Engage is resolving the problem of effective client interaction. By making the process of developing and overseeing campaigns more efficient, I am able to engage with users in more meaningful and focused ways. It helps us in sending emails, and notifications to our customers. It also provides me with insights into user behaviour, the platforms analytics capabilities also enable me to continuosly optimize my engagement efforts.
showing 211 - 220