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Best platform to build user engagement and retention
What do you like best about the product?
Journeys are the best thing on WebEngage
What do you dislike about the product?
Slow adoption of new features like Time-sensitive notification.
What problems is the product solving and how is that benefiting you?
WebEngage streamlines our customer engagement across multiple platforms with personalized communication and automation, providing valuable insights for optimizing marketing & product strategies and driving business growth. These benefit us by saving time, improving efficiency, and enhancing customer satisfaction and retention.
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Feedback on Webengage Platform:
What do you like best about the product?
I am pleased with Webengage’s versatile integration capabilities for managing WhatsApp, push notifications, emails and more. The intuitive interface, effective campaign management tools, and detailed analytics have significantly enhanced our communication strategies.
What do you dislike about the product?
While Webengage offers many valuable features, I have a few concerns. Sometimes the platform has longer loading times, the WhatsApp integration process is quite lengthy, and segmenting can be somewhat complicated.
What problems is the product solving and how is that benefiting you?
WebEngage solves several key challenges in marketing and customer engagement by integrating multi-channel communication.
WebEngage: Truly revolutionizing User Engagement and Retention Game
What do you like best about the product?
WebEngage is a powerful omnichannel customer engagement and retention tool. Indeed a very user-friendly and intutive product. It made it easy to understand and analyze campaign performance across all the channels. Their customer support have always been good.
What do you dislike about the product?
Occasionally, there's a discrepany between the key campaign metric numbers on the dashboard vs the weekly downloaded reports. This could be improved and made better. Rest, Everything seems good.
What problems is the product solving and how is that benefiting you?
WebEngage is a great product, it has got all the required features to scale up user engagement and retention efforts. Truly helped us engaging users through every stage of their lifecycle with an omni-channel approach. For us, it has been truly effective with customer retention, Helped us diving growth and revenue!
WEBENGAGE FEEDBACK
What do you like best about the product?
live user activity updation
Segment creation
workflow creation
Segment creation
workflow creation
What do you dislike about the product?
Call API creation
clone multiple communication
clone multiple communication
What problems is the product solving and how is that benefiting you?
Minimize the need for manual file creation in marketing on a daily basis.
An intuitive tool backed by amazing Customer Support!
What do you like best about the product?
It is very intuitive tool that makes life much easier in every way. Additionally, the customer support is promot and extremely helpful. Would highly recommend it to peers looking out for platforms that make using marketing chnnels such as Push Notifications, Email a strong way to connect with their audience. Kudos to the Customer Success Team in particular.
What do you dislike about the product?
Nothing that I can think if as of now. jq
What problems is the product solving and how is that benefiting you?
WebEngage helps bridge the drop-offs in the user journey of myHQ. It is extremely helpful as it allows us to use different channels such as WhatsApp, Push and Email in the most efficient way possible. We can do cross-channel marketing and it being intuitive is one of the biggest advantages out there.
Great and affordable tool for omnichannel Marketing & Communication
What do you like best about the product?
- Catalogs
- Integrations with almost all Service Providers
- Unified View of Users/User Segments
- Analytics
- Easy to Use UI
- Great & Pro-active Customer Support
- Integrations with almost all Service Providers
- Unified View of Users/User Segments
- Analytics
- Easy to Use UI
- Great & Pro-active Customer Support
What do you dislike about the product?
- Takes a lot of time to load sometime
- New features for communication channels does not become a part for a long time (Example: Different types of WhatsApp Templates)
- New features for communication channels does not become a part for a long time (Example: Different types of WhatsApp Templates)
What problems is the product solving and how is that benefiting you?
Automating all platforms' communication with single platform.
Personalization
Unified Customer View
Personalization
Unified Customer View
Team Webengage is very supportive and helps you achieve your targets!
What do you like best about the product?
Webengage is very easy to use, with all necessary features for Customer Engagement and Product Marketing. The support team is also very helpful and helps you not jyst to implement but also to brainstorm new ideas.
What do you dislike about the product?
Like everything about the team and the platform.
What problems is the product solving and how is that benefiting you?
Webengage helps us with Customer Engagement, Product Marketing, Analysis and Funnel Understanding.
Effective platform but can do better
What do you like best about the product?
Realtime dashboard, funnels, ease of data uploading, segmentation and event analytics
What do you dislike about the product?
Journey creation and email html preparation (no direct image upload option)
What problems is the product solving and how is that benefiting you?
Creating a one-view dashboard for all important trackers and an omnichannel platform for campaign delivery
helped us streamline our communication with users
What do you like best about the product?
The platform's user-friendly interface and robust analytics capabilities .....make it easy for our team to create and optimize campaigns, track performance metrics, and make data-driven decisions....
What do you dislike about the product?
integration is time consuming, could have been faster
What problems is the product solving and how is that benefiting you?
With WebEngage, we can segment our audience based on various criteria such as behavior, demographics, and preferences. This allows us to send highly targeted and personalized messages to different user segments, resulting in higher engagement and conversion rates.
its easy to use
What do you like best about the product?
its a very helpul tool, is saves times , it show the overall report to check the status of your work
What do you dislike about the product?
sometimes it is working very slow, overall it is good to use
What problems is the product solving and how is that benefiting you?
its helps to track the data of emails, banner , whatsapp, its shows the overall idea for the journerys which we work on, its saves our time and energy to do this work manually
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