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Super tool to scale business
What do you like best about the product?
Easy to understand and use the webengage, I'm so impressed aboout triggers, even I suggest to other brands to use this tool.
What do you dislike about the product?
Report part, i never get proper reports may be i didn't understand that part. But overall nice tool
What problems is the product solving and how is that benefiting you?
helping in retargting.
My WebEngage Experience
What do you like best about the product?
Service, I loved the service WebEngage has given. Whenever there is any issue we can raise the ticket and share the ticket ID with our POC and they help us with faster resolution.
What do you dislike about the product?
Sometimes we faced a few issues like the segment taking more time to brew than expected, while it got resolved soon but the RCA we got was not satisfactory.
What problems is the product solving and how is that benefiting you?
WebEngage is a CDP platform for us that gives us a unified view of our users, It helps us in creating marketing journeys and one-time campaigns. Along with campaign/journey execution, web engage also helps us in analyzing the performance of campaigns or the metrics impacted due to campaigns by using cohort analysis, funnels, etc.
WebEngage: Best way to engage with customers
What do you like best about the product?
It has a great User-friendly interface that helps to create highly personalized campaigns to engage customers in the best manner. In the past, with the help of WebEngage, we have seen a prominent growth in customer retention and satisfaction.
What do you dislike about the product?
Sometimes it becomes slow, especially during our month-end sale otherwise it is good in everything.
What problems is the product solving and how is that benefiting you?
with the help of catalog, we have automated many communications which are saving time and effort also some new in-app features like 'Spin the Wheel' and 'Scratch the Card' have played a significant role in real-time engagement of users. So overall, WebEngae has solved the problem of Customer Retention & Engagement in a great manner.
An Outstanding one-stop solution for Engagement & Retention!
What do you like best about the product?
WebEngage is an exceptional and easy to use tool with all the important features required to engage and retain users along with its great analytical capability that truly helps to deep dive into the performance of campaigns, Thus helps in optimizing the performance and planning.
What do you dislike about the product?
It needs a bit of improvement when it comes to onsite banners/pop-ups and how they align into the website. This should be imporved, rest everything seems good.
What problems is the product solving and how is that benefiting you?
WebEngage is indeed a good and easy to use tool which has effectively helped us in engaging user through an omni-channel approach, helping us improve our customer retention. All this has proven to be effective in scaling up the revenue.
WebEngage
What do you like best about the product?
Predictive Segment features is my favurite features.Predictive Segments can be incredibly powerful for improving conversion rates. They allow us to identify and target users who are more likely to convert based on their behavior and attributes.
What do you dislike about the product?
Current Issue:
The campaign report currently provides all data when extracting a report for the last 7 days of the push campaign. This results in an overwhelming amount of information that is not easily usable.
Required Improvement:
When extracting a report for the last 7 days of the push campaign, the system should prompt the user to specify which columns or KPIs are required. This will help in generating a more focused and relevant report.
The campaign report currently provides all data when extracting a report for the last 7 days of the push campaign. This results in an overwhelming amount of information that is not easily usable.
Required Improvement:
When extracting a report for the last 7 days of the push campaign, the system should prompt the user to specify which columns or KPIs are required. This will help in generating a more focused and relevant report.
What problems is the product solving and how is that benefiting you?
WebEngage helps us target users who drop out from our flight booking page, increasing conversions and bookings.
Great campaign management tool
What do you like best about the product?
Statis and Live segment creation on the fly and plug those segments into our campaigns and journeys.
Ability to use multiple channels to reach out to the user on the best-performing channels.
Ability to use multiple channels to reach out to the user on the best-performing channels.
What do you dislike about the product?
Need more formats to be added in campaigns and plugging AI for content suggestions, etc.
What problems is the product solving and how is that benefiting you?
Given we have different lines of businesses and product lines, our biggest goal is to educate people about different product lines as soon as they become eligible for them. WebEngage allows us to reach out to these different customer segments with these comms at the right time and channel which improves our retention rate.
Have used Webengage for more than a year now.
What do you like best about the product?
Dashboards, Custom Dashboards, Journeys, Cohorts
What do you dislike about the product?
Nothing as such, however, there can be a few modifications made for cosmetic change of reports
What problems is the product solving and how is that benefiting you?
- WebEngage is solving our Journeys
- Cohorts for our different marketing campaigns.
- Cohorts for our different marketing campaigns.
Visual merchandising manager | Growth manager
What do you like best about the product?
I like webengage in many things such as ease of segmentation and send personalized campaign.
it is user friendly dashborad we can make a camapign with few simple steps.
thier powrful customer support give you affective asstiance whenever you need
it is user friendly dashborad we can make a camapign with few simple steps.
thier powrful customer support give you affective asstiance whenever you need
What do you dislike about the product?
the reporting feature and expoting data could be a little bit diggicult in the first till you get used of it. Meanwhile thier support team can help you on this
What problems is the product solving and how is that benefiting you?
Webengage enables us to effectively segment our audience and create personalized campaigns to them based on thier begaviour or based on our historical data.
the automation features is a quik win for us it save time and ensure consistent communication with our customers without our daily work.
the automation features is a quik win for us it save time and ensure consistent communication with our customers without our daily work.
Experience has been good but we need more training sessions on the product
What do you like best about the product?
Customer Support, features, Ease of Implementation
What do you dislike about the product?
Need more training sessions on the product
What problems is the product solving and how is that benefiting you?
Ease of creating automated journeys
Best tool for marketing automation
What do you like best about the product?
We have been using using webengage from the past 5 months.The tool is user friendly It is helping us to derive the segments and target the users quickly. Surveys and Journey designing capabilities are really good. The Customers Success team was very supportive.
What do you dislike about the product?
Nothing much to dislike as we are able to solve most our business use cases. There is scope to improve analytics/reporting features.
What problems is the product solving and how is that benefiting you?
Using webengage we have automated most of the customer journey's, We now have one platform webengage where we can analyze and segment customers using offline and online transactions.
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