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Experience has been good but we need more training sessions on the product
What do you like best about the product?
Customer Support, features, Ease of Implementation
What do you dislike about the product?
Need more training sessions on the product
What problems is the product solving and how is that benefiting you?
Ease of creating automated journeys
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Best tool for marketing automation
What do you like best about the product?
We have been using using webengage from the past 5 months.The tool is user friendly It is helping us to derive the segments and target the users quickly. Surveys and Journey designing capabilities are really good. The Customers Success team was very supportive.
What do you dislike about the product?
Nothing much to dislike as we are able to solve most our business use cases. There is scope to improve analytics/reporting features.
What problems is the product solving and how is that benefiting you?
Using webengage we have automated most of the customer journey's, We now have one platform webengage where we can analyze and segment customers using offline and online transactions.
webengage provided a big growth to our APP as it boosts the retention rate of our customers
What do you like best about the product?
how it is friendly and easy to use and the support of their team
What do you dislike about the product?
sometimes it's hard to integrate with other services providers
What problems is the product solving and how is that benefiting you?
webengage provided a great support and increase in growth to our APP as it boosts the retention rate of our customers and provided us with great data about our customers to be able to use in future automation journeys and marketing campaigns
Great tool with lots of possibilities to engage with the visitors.
What do you like best about the product?
Easy to use, the team is also very helpful in providing new ideas.
What do you dislike about the product?
A few bugs occur over time, affecting our experience and user experience.
What problems is the product solving and how is that benefiting you?
WebEngage helps us reach our customers directly, from a single platform, it also provides the best user attributes and their behavior.
Great Tool with Great Customer support
What do you like best about the product?
QBR, Tool Capability & Customer Support is excellent
Easy analytics dashbaord
Easy analytics dashbaord
What do you dislike about the product?
Slowness some time causes irritation
Minimal use of AI use cases
Minimal use of AI use cases
What problems is the product solving and how is that benefiting you?
Collecting data giving sinle view
Hepling really good segmentation by giving profile persona buliding
Hepling really good segmentation by giving profile persona buliding
The perfect platform for customer retention.
What do you like best about the product?
very easy to use. user friendly dashboard.
ROAS rate is outstanding.
ROAS rate is outstanding.
What do you dislike about the product?
nothing to dislike.. but i can say its little costly.
What problems is the product solving and how is that benefiting you?
for me webengage is helping me to map my customer's journeys and retaining that customer to shop again. webengage helping in targeting right audience with accurate data.
Revamping Customer Engagement for Increased Revenue
What do you like best about the product?
The Customer Success Management (CSM) Services and Integrations team at WebEngage, along with the product’s capabilities, can significantly transform your communication. When properly utilized by a business, I’ve witnessed firsthand how the product surprises with its amazing analytics and customizable features tailored for businesses.
What do you dislike about the product?
Honestly nothing at the moment. I only wish the CSM services were made mandatory during the initial 3-6 months.
What problems is the product solving and how is that benefiting you?
With WebEngage, you won’t need to use multiple separate platforms to launch your campaigns. Whether it’s reports, revenue, or clicks, everything is available in one place!
Webengage is one of the best customer engagement platforms which helps brands grow their business.
What do you like best about the product?
They offer engagement across multiple channels. A variety of journeys can be created which helps in customer engagement. User segmentation can be done in depth which helps in personalised campaigns. The platform provides deep insights and analytics. It also a user-friendly platform.
What do you dislike about the product?
Nothing major, probably the solutions can be provided quicker for our queries.
What problems is the product solving and how is that benefiting you?
It is helping us to personalise the campaigns based on user behaviour and attributes. We are able to map the journeys as per events executed by the customers which helps us retain them.
The support system is really good!!
What do you like best about the product?
The most impressive aspect of WebEngage is the tool itself, complemented by the exceptional support provided for learning and using it. They offer comprehensive guidance and half holding throughout our entire journey.
What do you dislike about the product?
The analytical features in WebEngage could use some improvement and require specific learning. The analysis and reports could be more straightforward, as it's currently challenging to view delivery rates, open rates, and clicks separately for each day's campaign, which can be confusing when we set-up a journey for one particular campaign.
What problems is the product solving and how is that benefiting you?
One crucial problem that Webengage addresses is setting up campaign journeys. While this is a core feature of Webengage, we also leverage it for WhatsApp (in partnership with Gupshup) and SMS, making it a highly compatible and user-friendly tool. Additionally, we use it for push notifications, making Webengage integral to all our marketing communications. I appreciate their exceptional support, as they consistently go above and beyond to assist us, which is a rare quality.
Retention Marketing = WebEngage!
What do you like best about the product?
The most helpful part of using WebEngage for retention marketing activities for the D2C brands is the numerous number of features and the ease of implementing those in our campaigns.
It is literally like having everything about retention stage under one umbrella. Thank you for the wonderful tool!
It is literally like having everything about retention stage under one umbrella. Thank you for the wonderful tool!
What do you dislike about the product?
I don't think there's any downside of using WebEngage.
What problems is the product solving and how is that benefiting you?
WebEngage is helping keep my users engaged throughout, and also gives me an understanding of my low hanging fruits (the users that need my immediate attention) which I might not be able to judge via my performance marketing campaigns or otherwise.
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