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Webengage is one of the best customer engagement platforms which helps brands grow their business.
What do you like best about the product?
They offer engagement across multiple channels. A variety of journeys can be created which helps in customer engagement. User segmentation can be done in depth which helps in personalised campaigns. The platform provides deep insights and analytics. It also a user-friendly platform.
What do you dislike about the product?
Nothing major, probably the solutions can be provided quicker for our queries.
What problems is the product solving and how is that benefiting you?
It is helping us to personalise the campaigns based on user behaviour and attributes. We are able to map the journeys as per events executed by the customers which helps us retain them.
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The support system is really good!!
What do you like best about the product?
The most impressive aspect of WebEngage is the tool itself, complemented by the exceptional support provided for learning and using it. They offer comprehensive guidance and half holding throughout our entire journey.
What do you dislike about the product?
The analytical features in WebEngage could use some improvement and require specific learning. The analysis and reports could be more straightforward, as it's currently challenging to view delivery rates, open rates, and clicks separately for each day's campaign, which can be confusing when we set-up a journey for one particular campaign.
What problems is the product solving and how is that benefiting you?
One crucial problem that Webengage addresses is setting up campaign journeys. While this is a core feature of Webengage, we also leverage it for WhatsApp (in partnership with Gupshup) and SMS, making it a highly compatible and user-friendly tool. Additionally, we use it for push notifications, making Webengage integral to all our marketing communications. I appreciate their exceptional support, as they consistently go above and beyond to assist us, which is a rare quality.
Retention Marketing = WebEngage!
What do you like best about the product?
The most helpful part of using WebEngage for retention marketing activities for the D2C brands is the numerous number of features and the ease of implementing those in our campaigns.
It is literally like having everything about retention stage under one umbrella. Thank you for the wonderful tool!
It is literally like having everything about retention stage under one umbrella. Thank you for the wonderful tool!
What do you dislike about the product?
I don't think there's any downside of using WebEngage.
What problems is the product solving and how is that benefiting you?
WebEngage is helping keep my users engaged throughout, and also gives me an understanding of my low hanging fruits (the users that need my immediate attention) which I might not be able to judge via my performance marketing campaigns or otherwise.
Best marketing automation tool
What do you like best about the product?
Journeys to segment and the ease of integration provides an overall ease of executing journeys
What do you dislike about the product?
Sometimes hiccups hapoens but great product
What problems is the product solving and how is that benefiting you?
Unified platform for all communication channels and new platforms.it resolved my issues of having different 3 parties
Webengage is very innovative platform as the name states, it provides huge insights in data
What do you like best about the product?
Very Insightful! Good interface along..!
What do you dislike about the product?
Good options are paid! but still the free ones are more than helpful!
What problems is the product solving and how is that benefiting you?
Webegnge provides a secure platform for us to reach customers, also customer reaching us makes easy without any Social media platforms!
Reliable Services with Exceptional support from the team
What do you like best about the product?
It's so easy to create the campaigns and downloading the reports. They have a webengage knowledge base which gives total support in terms of the product knowledge. Different testing to increas the revenue works in a great way (RFM, AB Testing)
What do you dislike about the product?
Sometimes reports take time in downloading.
What problems is the product solving and how is that benefiting you?
Webengage provides all the information about the daily campaigns which we do which helps us to know about our products value. We can align the campaign easily for any day and if there is any sort of error then there team is always available to help us.
Simple marketing automation tool
What do you like best about the product?
Its capability is the best thing I like about the platform.
What do you dislike about the product?
Downsides is the mssing of some filters or features which can save more time.
What problems is the product solving and how is that benefiting you?
It enabled us to simplify the automation or the journeys to reach the right audience and to track every events a user performs on our website.
Easy to integrate, comfortable with building and testing journeys
What do you like best about the product?
Support in integration phase, easy to integrate with thirdparties, journey implementation, and journey builder is the best sides of WebEngage in our business.
What do you dislike about the product?
Having relational databases and more data integration tools, could help us more to do calculations and segmentations and get more out of WebEngage.
What problems is the product solving and how is that benefiting you?
In most cases, the first problem we consider WebEngage, is running tests on conversion rate optimization, but the second handy problem we solve with help of WebEngage is retention and having more customized engaging communications via Email, SMS, and Web Push using WebEngage journey builder.
Reach to a high conversion rate with Webengage
What do you like best about the product?
Webengage is very user friendly and it has all features I need. Designing journey in Webengage is very easy. Also the support team acts very well and answers your questions as soon as possible.
What do you dislike about the product?
I think Webengage should add a little describtion for every block that we use in journey and explains the logic. Also I need to zoom in and out the journey with scroller. That would be great if you add this.
What problems is the product solving and how is that benefiting you?
Webengage helps us to reach to more users and have a right connection with them and also helps us to optimize our conversion rate.
Great product with great team
What do you like best about the product?
WebEngage has a great support team.they are always there with you to get the full value of the product. They care about the success of your product even more than you. This is what I most like about WebEngage, although the productitself has great features for both analytics and automation.
What do you dislike about the product?
The analytics sectionneed to be improved by adding more features to create custome charts. Sometimes I extract the data and create charts on excel or google sheet
What problems is the product solving and how is that benefiting you?
We define events for the main steps of users in our application. Then we can easily analyze customer journeys and make informed decisions about future improvements.
We also send personalized push notifications in campaigns as easy as pie :)
We also send personalized push notifications in campaigns as easy as pie :)
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