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Great tool for User Engagement
What do you like best about the product?
We are a fast-growing consumer tech mobile application, and have been using WebEngage for almost a year now during our rapid growth journey. We use WebEngage daily for our notification campaigns and across the funnel engagement.
Pretty easy to use and has all the right features we have needed. Definitely appreciate the ease of setting up user journeys.
We required a couple custom features here and there, and the Support team was very helpful with getting those to us in a timely manner.
Pretty easy to use and has all the right features we have needed. Definitely appreciate the ease of setting up user journeys.
We required a couple custom features here and there, and the Support team was very helpful with getting those to us in a timely manner.
What do you dislike about the product?
Developers had to put some extra effort for the integration. Plus some of the documentation was not very straightforward, specially needed additional support with setting up notification channels for our Android App.
What problems is the product solving and how is that benefiting you?
Engaging customers in a personalized way across the funnel and running custom campaigns.
Extremely responsive and supportive
What do you like best about the product?
Regular catch-ups with updates on everything new
Nikita has been available round the clock making it super easy for us to try new things with our CRM
Nikita has been available round the clock making it super easy for us to try new things with our CRM
What do you dislike about the product?
It is going great so I dont see anything that I dislike
What problems is the product solving and how is that benefiting you?
It has helped us personalise our outreach. Customer reactivation and CRM activities have been streamlined.
Best customer engagement platform for a business
What do you like best about the product?
The customer support that it offers is outstanding. The account manager is just a message away.
What do you dislike about the product?
Least helpful can be the lack of manual operations
What problems is the product solving and how is that benefiting you?
WebEngage is enabling the business to engage with their end users is the most efficient and personalised way and help businesses get consumer insights. It helps us reach the right target audience at the right time and in the best way to get the most out of our users.
All in one
What do you like best about the product?
Best part is you get everthing in one tool. email, journies, surverys , training,ESP, whatsapp. amazing MARTECH tool
What do you dislike about the product?
more training sessions and need help how to improve better in terms of open rate, revenue from journies etc
What problems is the product solving and how is that benefiting you?
benifits
Brand recall
customer connectivity
more revenue via email and cart abandonment journey
Brand recall
customer connectivity
more revenue via email and cart abandonment journey
Savior when I needed help with utmost urgency.
What do you like best about the product?
We are able to track the actual journey of our users, including what they do and where they spend most of their time, such as on the Product page, Collection page, or Offer page. It is also really helpful for us to create user journeys and segments, allowing us to easily extract the required cohorts from Webengage. Additionally, we can easily retarget our users, setting up journey channels like SMS, WhatsApp, Email, and APN. We can access data for the last 12 months, and I can't imagine tracking my daily metrics without Webengage.
What do you dislike about the product?
Need extend data range and more user friendly UI
What problems is the product solving and how is that benefiting you?
It helps us build cohorts according to our requirements, our audience, or even by product. This way, we don’t need to spend extra effort studying user behavior; we just set a few conditions, and boom—we get all our user data.
WebEngage is powerful.
What do you like best about the product?
All the functionalities of this are really great, easy to send out campaoigns, journeys are easy to create & its easy to learn.
What do you dislike about the product?
Its a bit slow, & some more features can be added which Clevertap/MoEngage already has.
What problems is the product solving and how is that benefiting you?
We use WebEnagage for all the Customer Rentention Activites, & it saves us a lot of time, since we have a unified interface.
Webengage is not just a martech tool but a marketing genius
What do you like best about the product?
Automation, support & academy handholding at webengage is super. The support is pretty instant for the queries and suggestions for improvement makes them the best.
What do you dislike about the product?
The cost and a few automation are not possible considering we are a marketing website and not an ecom or regular business site. Data tracking duartion limitation, download data clarity, mostly data insights after a campaign.
What problems is the product solving and how is that benefiting you?
Webengage is automating useronbarding and retention journeys, personalisation and experimenting A/B tests.
It`s good but download reports is difficult task on web engage
What do you like best about the product?
easy to use and fast services and resolve this issues
What do you dislike about the product?
as such don`t have anything but as mentioned above reporting is difficult
What problems is the product solving and how is that benefiting you?
to reach out to detail users which we want to target
Great marketing tool for B2B2C channel businesses
What do you like best about the product?
Love the analytics and smart recommendations that help me make the most use out of the tool. I love using it because it is very easy to use, reduces dependency on me or my team for the execution and can be easily implemented. The CSM we have is also very supportive and helps with any issues we might be facing.
What do you dislike about the product?
Some features are not available yet, but the team has taken up the feedback and started the dev on them so that is good.
What problems is the product solving and how is that benefiting you?
It is helping me connect with my large userbase intuitively at the right time, based on the behaviour of our user.
It's great system but needs proper set up
What do you like best about the product?
It's has better crm capabilities compare few other crm in market
What do you dislike about the product?
Support needs to improve - customer wants immidiate support
What problems is the product solving and how is that benefiting you?
Customer retention
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