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Support Service
What do you like best about the product?
Support team is always ready to assist in any escalated issues.
What do you dislike about the product?
There are some features which does not work properly like other tools, one of them is A/B test.
What problems is the product solving and how is that benefiting you?
Webengage is helpful for us to automate the journeys which are in use on daily basis.
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Near Perfect Tool For Customer Engagement!
What do you like best about the product?
We frequently use WebEngage and it works best for Marketing Automation and Customer Engagement, It's easy to learn and use, setting up Push Notifications, Journeys, Creating Segments is quite fast and it helps to automate most of the stuf. WebEngage Support is always active and available for us with fast response and fixes. It's easy to integrate and implement.
What do you dislike about the product?
What I dislike about the Product is that it should have some features for free or atleast the part of the basic plan like Intelligent Sending, RCS, In-Line Content. Also WebEngage is best suited for Marketing Automation but not for Customer Analytics. I wish to see it become more powerful in
What problems is the product solving and how is that benefiting you?
We primarily use WebEngage for Growth, be it Activation or Retention. We use it as a CDP, Omnichannel Campaign Management, Creating Automated Journeys, Sending Daily Push Campaigns and Analytics. It has helped us in Identifying and Decreasing Drop Across Funnel, Increasing Conversions, Retaining and Engaging Users through Campaigns.
Best CRM Platform for All Retention and Automation NeedS
What do you like best about the product?
Supportive CSM which helps you to be on top of retention campaign.
What do you dislike about the product?
Integration sometime is hectic, and analysis of whatsapp doesnot provide clicks
What problems is the product solving and how is that benefiting you?
Website and App personlalization, very easy to create any jounrey and schedule later
Great Engagement Tool and some suggestions.
What do you like best about the product?
WebEbgage is a great tool for the automation on client engagement and conversion. Built-in AI features are work really well and accurate too. The best part is creating a client Journey is very simple and easy and all channels of communication are available with N numbers of combination. The onboarding team team is really helpful. Overall experience is Good.
What do you dislike about the product?
Not Dislike but yes some suggestion.
1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.
2. Can figure out the solution for the Best channel for communication for new users.
3. Can Improve support TAT for the queries received on the Webengage portal.
4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises.
1. Can reduce the AI analyzing time for new users' behavior under the Journey section which is approx 1 month currently.
2. Can figure out the solution for the Best channel for communication for new users.
3. Can Improve support TAT for the queries received on the Webengage portal.
4. Commercials may sound high for small businesses. Webengange can provide discounted rates for a year or half year for small enterprises.
What problems is the product solving and how is that benefiting you?
For client awareness on our website , and analysing client data on our website for best conversion of leads.
Webengage and its reps have been really helpful to us, helping us understand & use the tool better
What do you like best about the product?
Very intuitive and easy to understand and get around in.
Eisha and Yash stand out as really good customer success managers. I've experienced the not-so-great side of B2B SaaS support and I can say WE is doing a very good job with it.
Eisha and Yash stand out as really good customer success managers. I've experienced the not-so-great side of B2B SaaS support and I can say WE is doing a very good job with it.
What do you dislike about the product?
Reporting can be better. We need customisable dashboards, more accurate data fetching. Also email builder can be more UX friendly as well.
What problems is the product solving and how is that benefiting you?
Letting us send out mass emails without affecting our domains
Allows us to build and track emails from within the tool itself
Automating our user journey emails
Allows us to edit content and emails on the fly
Allows us to build and track emails from within the tool itself
Automating our user journey emails
Allows us to edit content and emails on the fly
CRM tool of the generation
What do you like best about the product?
Best retention analytics and easy-to-send communications!
What do you dislike about the product?
Some time the web personalization gets disorted
What problems is the product solving and how is that benefiting you?
Retention Marketing
Best CRM Tool for website personalisation
What do you like best about the product?
Very easy to integrate, Easy application of web personalisation & in -app personalisation
What do you dislike about the product?
Support Team & CSM reverts are very slow,
What problems is the product solving and how is that benefiting you?
Easy to integrate with shopify and other E-commerce platforms
WebEngage: Powerful Marketing Automation for Growth-Driven Brands
What do you like best about the product?
Seamless integration with existing tech stack
Intuitive user interface and powerful segmentation
AI-powered features for optimized campaign performance
Comprehensive reporting and analytics dashboards
Intuitive user interface and powerful segmentation
AI-powered features for optimized campaign performance
Comprehensive reporting and analytics dashboards
What do you dislike about the product?
Onboarding process could be streamlined for faster time-to-value
What problems is the product solving and how is that benefiting you?
As a growing brand, we often struggled to unify customer data across multiple channels and create truly personalized experiences at scale. Fragmented customer insights and manual campaign management hindered our ability to drive engagement, retention, and revenue growth.
WebEngage's comprehensive marketing automation platform has helped us overcome these challenges. By seamlessly integrating with our existing tech stack, the tool enables us to centralize customer data and leverage AI-powered features to optimize campaign performance and deliver hyper-personalized experiences.
WebEngage's comprehensive marketing automation platform has helped us overcome these challenges. By seamlessly integrating with our existing tech stack, the tool enables us to centralize customer data and leverage AI-powered features to optimize campaign performance and deliver hyper-personalized experiences.
One platform for the Easy and Effective Event Tracking & User Engagement
What do you like best about the product?
WebEngage is the powerful tool for our company, as its allowing us to manage the events logging, tracking and the personalized push notifications (all in one platform). It also helps us to find and track the drop-offs by providing the multiple features.
1. We have the wenEngage integrated on the both our app and web platforms, when comes to the process of the integration, it hardly takes the 10 mins for both.
2. the platform's push notification flow allows us to send the both real-time and the delayed notification, with multiple features and high degree of the customizations.
3.We can use this to manage and run the ads without any other tool.
4. The most intersting part is, we can track the pattern of the users, so that we can solve the issue which is causing the drop towards the funnle.
Overall, all things are very good and simple so that anyone who is beginner or expert in marketing and data management can use this to upgrade the management and the solutions.
:The implementation process is straightforward. When I initially worked on the web version, it was remarkably simple—it took only about 5 minutes to go from setting it up to sending the first event and testing the push notification.
:I once encountered a CORS issue while adding an attribute to the user profile. I raised a ticket, and the customer support team resolved it the same day with detailed explaination of the issue and why its causing.
:Our company uses this tool every day to manage events and send push notifications to different groups. It makes it much easier for us to handle multiple offers and features in our product.
:Our product is available on both app and web platforms, and we’ve integrated WebEngage on both. Integrating the SDKs for the app and web was straightforward, and we had everything set up in under 10 minutes.
1. We have the wenEngage integrated on the both our app and web platforms, when comes to the process of the integration, it hardly takes the 10 mins for both.
2. the platform's push notification flow allows us to send the both real-time and the delayed notification, with multiple features and high degree of the customizations.
3.We can use this to manage and run the ads without any other tool.
4. The most intersting part is, we can track the pattern of the users, so that we can solve the issue which is causing the drop towards the funnle.
Overall, all things are very good and simple so that anyone who is beginner or expert in marketing and data management can use this to upgrade the management and the solutions.
:The implementation process is straightforward. When I initially worked on the web version, it was remarkably simple—it took only about 5 minutes to go from setting it up to sending the first event and testing the push notification.
:I once encountered a CORS issue while adding an attribute to the user profile. I raised a ticket, and the customer support team resolved it the same day with detailed explaination of the issue and why its causing.
:Our company uses this tool every day to manage events and send push notifications to different groups. It makes it much easier for us to handle multiple offers and features in our product.
:Our product is available on both app and web platforms, and we’ve integrated WebEngage on both. Integrating the SDKs for the app and web was straightforward, and we had everything set up in under 10 minutes.
What do you dislike about the product?
The one thing I don't like about WebEngage is the navigation in the dashboard UI. It's difficult to find things, and the page reloads with every action, which can be frustrating.
What problems is the product solving and how is that benefiting you?
Boosting User Retention with Personalized Engagement - [As without the personalized notifications and user interaction, we have to treat the all users same, which we can't ]
Using WebEngage, we send personalized notifications and messages that match each user’s interests and activity. This helps us keep users coming back to the app by offering them exactly what they’re looking for. Personalization has made our connection with users stronger and more meaningful.
Using Automated Campaigns to Keep Users Engaged
WebEngage’s campaign automation tools make it easy to engage users at the right times. Automated messages and reminders ensure users don’t miss updates, feel connected, and stay interested in the app. It’s also more efficient for us since we can focus on more complex strategies while these campaigns run on their own.
Tracking Behavior to Create Tailored Experiences
WebEngage lets us see patterns in how different groups of users interact with the app. This helps us design more relevant experiences for each segment, like new users, regular users, or those who might be at risk of losing interest. This way, we’re able to make the app feel more personalized, which keeps users happier.
Mapping User Journeys to Offer What Users Want
By tracking user actions and mapping their journeys, we can understand what users are looking for at each stage. This helps us improve app features and create offers that align with their expectations. The data we gather makes it clear how we can make their experience more enjoyable, building loyalty and satisfaction.
In short, WebEngage helps us connect with our users on a deeper level, making the app more engaging and improving long-term user loyalty.
Using WebEngage, we send personalized notifications and messages that match each user’s interests and activity. This helps us keep users coming back to the app by offering them exactly what they’re looking for. Personalization has made our connection with users stronger and more meaningful.
Using Automated Campaigns to Keep Users Engaged
WebEngage’s campaign automation tools make it easy to engage users at the right times. Automated messages and reminders ensure users don’t miss updates, feel connected, and stay interested in the app. It’s also more efficient for us since we can focus on more complex strategies while these campaigns run on their own.
Tracking Behavior to Create Tailored Experiences
WebEngage lets us see patterns in how different groups of users interact with the app. This helps us design more relevant experiences for each segment, like new users, regular users, or those who might be at risk of losing interest. This way, we’re able to make the app feel more personalized, which keeps users happier.
Mapping User Journeys to Offer What Users Want
By tracking user actions and mapping their journeys, we can understand what users are looking for at each stage. This helps us improve app features and create offers that align with their expectations. The data we gather makes it clear how we can make their experience more enjoyable, building loyalty and satisfaction.
In short, WebEngage helps us connect with our users on a deeper level, making the app more engaging and improving long-term user loyalty.
It's a great tool to make users interact and engage our product, which can lead to monetization.
What do you like best about the product?
It offers a diverse range of popular channels and continuous updates. It is used daily and is easy to use, integrate, and implement.
What do you dislike about the product?
Customer support should be optimized, and more detailed instructions should be provided wherever required. For example, there should be WebEngage compatibility for each channel.
What problems is the product solving and how is that benefiting you?
WebEngage provides a one-stop solution to all marketing requirements of an organization. It's an easy to use tool which saves time and effort of a marketer while delivering the desired results
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