We have been utilizing Workato for less than a year, big results
What do you like best about the product?
Workato makes it easy to transform your legacy tooling to enable data sharing, syncing, app enablement for tool you would think possible. It has a low TCO and we are creating 35+ integrations live in production with a small,
Lightweight team.
What do you dislike about the product?
Task packs do drive our behavior a bit, but there are solutions for high volume recipes, etc that scale well
What problems is the product solving and how is that benefiting you?
Enterprise grade integration platform
Integration support simplifies automation and reduces errors without existing frustrations
What is our primary use case?
My main use case for Workato is to do the maintenance of some BPA automation processes, building a recipe for everything in the process to make everything go smarter and faster. It works better than themselves.
One of those weekly automation processes uses a lot of approvals in the process, and I use Workato to define these approvers, set them, and check if everything goes well.
What is most valuable?
In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened.
The best features Workato offers, in my opinion, are the easy integration with many different types of tools.
The Workato interface is so easy to use.
Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them.
Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.
What needs improvement?
At this moment, I do not remember anything I would see as an improvement.
I chose this number, 8.5, because if I would give a higher score, Workato should improve in some areas.
For how long have I used the solution?
I have been working in my current field for one and a half years.
What do I think about the scalability of the solution?
I think it is easy to scale up in Workato because you can build flows with many actions and steps, allowing you to create big processes with many phases. I think that is very easy to scale up.
How are customer service and support?
I have never had to contact customer support, so I do not have any experience with them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before Workato, I used the native solutions of the platform called Pipefy.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing was a bit challenging in the past because the client I was working for did not have an unlimited license to use unlimited tasks and could not create many different processes and flows in Workato. However, today, it is a good experience because the client has an unlimited license, allowing me to do everything I want in Workato, creating many different types of flows and complex processes.
Which other solutions did I evaluate?
I did not evaluate other options before choosing Workato. Workato is very stable, and I would like to keep using it.
What other advice do I have?
My advice to others looking into using Workato is to read the documentation of the platform to know how to use the actions, how to use the tasks, what to input, and what comes in the output. I think that by reading this documentation, you can understand faster how the platform works and do many different things more quickly.
At this moment, we are a reseller of Workato, but we do not have close contact.
I was not offered a gift card or incentive for this review, and I have no additional thoughts about Workato before we wrap up.
On a scale of 1-10, I rate Workato an 8.5.
Review of Workato - Powerful business integration platform
What do you like best about the product?
Workato is a robust iPaaS solution that allows you to automate workflows between applications without the need for coding, making it ideal for both business and IT teams thanks to its visual recipe interface and built-in governance. It is highly useful for companies that need to orchestrate processes such as onboarding, marketing, finance, or helpdesk with ready-to-use connectors.
What do you dislike about the product?
Although it is presented as low-code/no-code, many more advanced integrations require technical knowledge to be configured properly.
What problems is the product solving and how is that benefiting you?
Workato is helping us streamline and automate processes that previously required a lot of manual work and coordination between different teams and tools. By integrating multiple applications into a single workflow, we’ve reduced repetitive tasks, minimized human errors, and improved data accuracy. This has not only saved us time but also allowed our teams to focus on more strategic and high-value activities, ultimately increasing overall efficiency and productivity.
Streamlined automation that saves time and effort
What do you like best about the product?
Workato makes building and managing integrations incredibly simple with its user-friendly interface and wide range of pre-built connectors. The drag-and-drop workflow builder allows even non-technical users to automate processes efficiently. It’s reliable, flexible, and scales well as our needs grow.
What do you dislike about the product?
While powerful, the pricing can be high for smaller teams, and some advanced features have a steeper learning curve. Additionally, certain complex integrations require more technical expertise than expected, and documentation could be more detailed in those areas.
What problems is the product solving and how is that benefiting you?
Workato has helped us automate repetitive business workflows, streamline data movement between apps, and reduce manual errors in our processes. By connecting multiple tools and systems, it eliminates silos and improves overall efficiency. This saves significant time for our team, allows faster decision-making with real-time data, and enables us to scale operations without increasing manual effort.
The Automation Engine I Needed to Connect My Apps Reliably and Intelligently
What do you like best about the product?
I love Workato's ability to handle both simple integrations and complex, multi-step workflows. The "recipe" builder is intuitive yet incredibly powerful, allowing for conditional logic, loops, and complex data transformations.
The connector library is massive and high-quality. There are connectors for almost every SaaS application we use (Salesforce, NetSuite, Slack, Google Workspace, etc.). The setup is very guided, and I haven't had any authentication or connection issues.
What do you dislike about the product?
While the interface is user-friendly, understanding the Workato logic and its components (triggers, actions, data pills, etc.) can take some time. A novice user might feel a bit overwhelmed at first, though the tutorials and documentation are excellent.
What problems is the product solving and how is that benefiting you?
Before, customer information was scattered across different systems (CRM, ERP, marketing platform). Workato now automatically syncs this data, ensuring a single "source of truth" for all teams.
We have significantly reduced the time spent on manual and repetitive tasks, such as creating new users in multiple apps, notifying teams of key events via Slack, or generating scheduled reports.
It’s good
What do you like best about the product?
I love that I can extend Workato with custom Ruby/JS code when needed, but 80% of the time, the pre-built connectors and formulas cover it. Plus, the API integration is way faster than building middleware in-house.
What do you dislike about the product?
I don’t have any dislike all transformations are crystal clear
What problems is the product solving and how is that benefiting you?
Before: I manually enter the same data into multiple systems (e.g., adding new leads to Salesforce, then copying them to our email tool).
With Workato: The second a lead comes in, Workato auto-adds it everywhere and even sends a welcome email—without me lifting a finger.
My Benefit: I save hours every week and avoid typos.
Workauto works like charm while working with CRM and ERP systems
What do you like best about the product?
There are multiple things that I like about Workato; however, I will focus on the most practical ones. The great thing about Workato is that building the automation doesn't need much technical knowledge or a programming background. You can develop your automation with a drag-and-drop facility. Another most important thing that I like is the seamless integration between different systems.
What do you dislike about the product?
The layout can be much more user-friendly, as it takes time to understand the UI at first glance.
What problems is the product solving and how is that benefiting you?
Workato solving the problem of integrating different business systems with the help of using the API's. It is benefiting in different aspects, like lower-cost solution, lesser turn around time for the customer request, more robust solutions, and, more importantly, fewer human errors.
Great
What do you like best about the product?
The best Ai software used for this generation and this is great
What do you dislike about the product?
It takes few time to generate the work flow but it's great to use
What problems is the product solving and how is that benefiting you?
Just it requires a update to make user's friendly
Seamless integration capabilities transform data handling
What is our primary use case?
I am working as an integration lead, and we had a project where we implemented an integration for one of our clients. The use case in our project was to bring data from a source system, Shopify, where we transfer all dimensions and fact data to Snowflake. This integration was achieved through Workato.
What is most valuable?
The most valuable features of Workato include event streams that enable loosely coupled APIs and maintain reusable flows in the platform. We can bind multiple subscribers to them and have the same data supplied across multiple channels and multiple subscribers.
Another valuable capability I am currently exploring is Intelligent Document Processing, which allows us to read PDFs and images and extract those details. This is especially useful for invoices and purchase order receipts.
The recipe-driven automation in Workato is very impressive. For the same client project, we extracted purchase orders from emails and pushed them into the file system. The automation worked as expected, and we didn't face any issues with the Workato email connector.
Regarding connectors, I have used approximately 20 to 30 connectors. The most useful was the Ruby connector, which allows us to run Ruby scripts and get the required output. This was particularly helpful during our integration when we extracted and implemented business logic for multiple complex transformation scenarios. Similarly, we can run Python scripts and JavaScript as well, making these useful tools for data transformation.
What needs improvement?
There are storage limitations in Workato. The event streams come with a limitation of only 512 KB. If the payload size is huge, those payloads cannot be published into the event stream. We have to use storage and split the data. It would be beneficial if Workato could improve these size limits on event streams.
The Ruby connectors also come with a memory size limitation of around 45 MB, which could be increased to around 100 MB.
Regarding stability improvements, the memory capabilities need enhancement. Additionally, there was an action missing for inserting data into Snowflake tables. It would be advantageous to have the ability to insert records in batches. This is a missing point and an area for enhancement.
For how long have I used the solution?
I have been working with Workato for the last six to eight months on a project for one of my clients, Sempra.
What do I think about the stability of the solution?
We haven't moved our APIs to production yet, but it has been stable across all the connectors and versions we are using. I don't see any major issues at all, so whatever versions we are using are stable.
For the stability rating, I would rate it a 7.
What do I think about the scalability of the solution?
Workato demonstrates good scalability. We can scale as much as possible according to our plan, whether it involves recipes or connections.
I would rate the scalability of Workato an 8.
How are customer service and support?
I interacted with technical support regarding an issue where we needed help with a memory limitation. We reached out, and they informed us about the maximum memory limit for our connector. We were looking to increase the memory size, but that wasn't possible. I'm looking forward to how they can improve this size limitation for higher volume integration.
Based on my experience with the technical support, I would rate them a 9.
How would you rate customer service and support?
How was the initial setup?
The initial setup of Workato was straightforward, and I didn't face any challenges. This was due to the training materials shared by the Workato team, which were really helpful.
What other advice do I have?
I work with the client through conference calls, so our architect handled the purchase. I haven't utilized real-time data synchronization in my project.
For metrics and KPIs regarding AI-driven insights, I check dashboards where I monitor task usage and dependency graphs.
I haven't utilized any AI capabilities in my project yet.
I cannot comment on Workato's compliance with industry standards.
I haven't been working with anything else other than Workato in the last 12 months. I can confirm my availability over call or email.
Overall rating for Workato: 8 out of 10.
Easy and Perfect product
What do you like best about the product?
I have been using this product from quite sometime and what it does best is to give exactly output which I am looking for
What do you dislike about the product?
May be a quick 2-3 mins of training will help others to understand quickly
What problems is the product solving and how is that benefiting you?
It helps in quickly access accurate info from various data sources
