We mainly use Workato for integration purposes where we need to integrate multiple systems. We mostly utilize it for data integration purposes.
Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
667 reviews
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User-friendly platform facilitates quick cloud app integration yet struggles with large datasets
What is our primary use case?
What is most valuable?
The features of Workato are very user-friendly. The product is easy to use, allowing us to integrate hundreds of cloud applications. It is very flexible with most cloud-based or SaaS-based applications. At least for small-scale industries or a small amount of data, it has a very good design pattern for ETL purposes. The performance is convenient and easy to integrate with cloud-based applications. The development and testing process is fast because everything is in a single, zero-code, drag-and-drop environment.
What needs improvement?
There are several areas for improvement with Workato. Integrating on-prem applications is challenging, even though they have an on-prem agent. It also has issues with handling large amounts of data, as performance decreases with larger datasets. It cannot handle more than 50,000 records effectively.
For how long have I used the solution?
I have used the solution for maybe five years.
What do I think about the stability of the solution?
I have faced stability issues only once. Workato has very good load balancing and failover capabilities.
What do I think about the scalability of the solution?
Workato can handle small amounts of data well, but performance issues arise with larger datasets.
How are customer service and support?
The support team is generally good, but there are challenges with fixing some issues due to product limitations. The quality of response is good.
How would you rate customer service and support?
Positive
How was the initial setup?
For me, it was easy as I have strong experience in data integration, but for new people with basic knowledge of integration, it is also quite user-friendly.
What's my experience with pricing, setup cost, and licensing?
Workato is value-efficient because it charges based on the number of interfaces you build, along with basic platform charges.
Which other solutions did I evaluate?
I have used many other ETL tools like Dell Boomi, MuleSoft, TIBCO, Jitterbit, Apache NiFi, and Informatica. The choice depends on the specific use case and requirements.
What other advice do I have?
Regarding Workato, there is no single best solution as choices should be use case-specific. If it involves simple cloud-based applications, we prefer Workato. For many on-prem applications and business orchestration, MuleSoft or TIBCO is better. For ETL or database-to-database processes, Informatica is a good choice. Overall, I would rate Workato a seven out of ten.
Facilitates global operations with efficient data management while needing better debugging features
What is our primary use case?
Our primary use case for Workato involves aged care and scenarios with multiple global instances. It's particularly useful for integrating operations across several countries or regions where complex integrations aren't necessary.
What is most valuable?
Workato offers a built-in lookup table for storing data, unlike earlier middleware technologies, which required an external database. It can store up to ten thousand records. Additionally, the platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.
What needs improvement?
Workato could be improved by adding a proper debugging feature. Currently, there's no way to set breakpoints to stop the process and debug an error as you can in other tools like webMethods.
For how long have I used the solution?
I have used the solution for a year now.
What was my experience with deployment of the solution?
I did not experience any issues with the deployment of Workato. It's straightforward to set up.
What do I think about the stability of the solution?
I would rate the stability of Workato as an eight out of ten. As a cloud-based tool, it provides stable performance without downtime.
What do I think about the scalability of the solution?
Workato is scalable, rated at eight out of ten. It supports multi-region operations well, allows dynamic connection switching at runtime, and can manage multiple databases within one integration service, called a recipe.
How are customer service and support?
I rate the customer service support as seven. The support is not available 24/7, and having more support options could be beneficial.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was very easy. I would rate it ten out of ten. It's a plug-and-play setup, taking only a few seconds.
What's my experience with pricing, setup cost, and licensing?
Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost. I would rate the pricing at seven, indicating it leans towards being more expensive.
Which other solutions did I evaluate?
I have done some work in Boomi and consider its pricing to be more competitive.
What other advice do I have?
For someone evaluating Workato, it matters whether the requirements and budget align with the platform. Workato is a reasonable choice for medium to small companies. I rate the overall solution as a seven.
A Powerful Integration Platform With Enterprise-Level Capabilities
What do you like best about the product?
We switched from Zapier to Workato about 2 years ago. It's been a fantastic upgrade for our client solutions. I like how it handles whatever we throw at it - from super simple data transfers to complex integrations where we've added custom code.
The platform gives us a ton of flexibility when connecting different systems together, which is crucial since each client has unique needs. After setup, integrations are rock solid - no more worrying about connections dropping or data getting lost. For our team building custom solutions across many industries, this reliability has been a huge win. We're currently supporting millions of transactions a year using the Workato platform.
Once understood, implementations are smooth and reliable. We've not needed to leverage customer support. The documentation is straightforward and robust.
The platform gives us a ton of flexibility when connecting different systems together, which is crucial since each client has unique needs. After setup, integrations are rock solid - no more worrying about connections dropping or data getting lost. For our team building custom solutions across many industries, this reliability has been a huge win. We're currently supporting millions of transactions a year using the Workato platform.
Once understood, implementations are smooth and reliable. We've not needed to leverage customer support. The documentation is straightforward and robust.
What do you dislike about the product?
The pricing model can be challenging to navigate, particularly understanding how usage is calculated and billed. When planning for client projects, it's sometimes difficult to accurately forecast costs, which creates budgeting uncertainties. A more transparent approach to usage-based pricing or better estimation tools would be beneficial. The learning curve can also be steep for new team members, though the investment in learning the platform ultimately pays off in capabilities.
What problems is the product solving and how is that benefiting you?
Workato solves our integration challenges by connecting various business systems seamlessly for our clients. Before Workato, we struggled with limited integration capabilities, unreliable connections, and scalability issues.
Zapier on steroids
What do you like best about the product?
The support, the user interface, the way you can organize the recipes, the logs.
What do you dislike about the product?
It's very expensive, I can't think of anything else.
What problems is the product solving and how is that benefiting you?
Integration with Salesforce
Very accessible
What do you like best about the product?
Very accessible to use. Depending on your use-case, all younhave to do is set-up a connection and follow basic instructions. After a day you will be able to do some basic interfacing with web-apps
What do you dislike about the product?
Creating connectors are difficult. Not all triggers of authoring connectors are available.
What problems is the product solving and how is that benefiting you?
Data deletion via Bridge of ACC. Migrating info from BIM360 to ACC. Automatically trigger metadata logic on ACC.
Workato Automation Pro 1 & 2
What do you like best about the product?
East of Use
Guide Through of how it works
Guide Through of how it works
What do you dislike about the product?
Number of Features
Slightly too fast on the step by step
Slightly too fast on the step by step
What problems is the product solving and how is that benefiting you?
It helps when trying to pull specific data out
Very intutive tool to use but it has some issues
What do you like best about the product?
The tool is very user friendly and is very easy to learn
What do you dislike about the product?
I do not like the strict recipe runtime of just 5400 seconds due to which i have to split the logic either into batches (Which is not always easy to do) or split the entire logic into multiple recipes.
What problems is the product solving and how is that benefiting you?
Integrating with our clients data tools which allows them to use our product
Great cloud automation tool too increase productivity
What do you like best about the product?
Easy to integrate cloud workflow solutions with prebuilt connectors and templates.
What do you dislike about the product?
No RPA features or onprem data connectors.
What problems is the product solving and how is that benefiting you?
Automate repetitive administrative processes/tasks to achieve higher efficiency gains.
Has a user-friendly interface but its stability need improvement
What is our primary use case?
I use Workato to build up some use cases, integration, and for automation features.
What is most valuable?
The platform has a user-friendly interface. It doesn't require any core technical knowledge. It is for business people. Whoever knows business requirements and functions can quickly build and leverage the platform. It is easier to use than other technical open-source technologies.
What needs improvement?
The platform's stability and support can be improved. It could have a lot of data transformation features. Additionally, they should include custom code languages like Java and Python. There should be more features to accommodate complex integrations and automation. Currently, it only has simple data mapping functionality, which needs to be improved for the use cases.
For how long have I used the solution?
I have been using Workato for around six months for a small project.
What do I think about the stability of the solution?
From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems. We have to perform some restarts and redeployments to bring it up. We also contacted the support team to log a complaint on this common issue. They are still improving.
What do I think about the scalability of the solution?
We have medium and enterprise business customers for Workato.
How are customer service and support?
The customer support is good. They have real-time chat facilities to go and talk to a tech support person. You can raise a case and follow up on the portal.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is straightforward. The platform is accessible through a web browser. You don't have to worry much about development aspects. You can access the platform for data integrations. Once you have the licenses, you're ready to deploy your applications. From a development perspective, it is straightforward. However, the simplicity depends on the type of deployment. If you opt for simple deployment, handling it is straightforward. When you deploy Workato apps in a customer-hosted or optimize-based environment, you need to establish connectivity between your organization and the Workato platform. It can be done using a VPN connection. It might be more complex compared to other deployment options involving both databases.
The product's maintenance is straightforward and offers various features for monitoring work. They provide many features to trigger alerts among the application respondents. Everything is readily available.
The number of people required for maintenance depends on the scale of the project.
What other advice do I have?
Enterprises without an experienced technical team to build solutions can utilize Workato. It's user-friendly and easy to learn, with the Workato team offering email support for customer assistance. It is beneficial for handling everyday integration automation tasks. Therefore, people looking to set up use cases quickly with less coding expertise can go for the platform.
I rate the product a seven out of ten.
Workato is a great tool I love using it.
What do you like best about the product?
That is a flexible tool. and the documentation is good
What do you dislike about the product?
missing some feature and not enough connectors
What problems is the product solving and how is that benefiting you?
integration calling API's and receving data
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