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Automate and optimize your customer support processes
What do you like best about the product?
Its service console has all the information needed to resolve a support case in one panel. It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience. Sugar Serve displays the best actions to take based on SLA, contact information, account activity history, and case details. There is no need to search or navigate. It also offers intelligent work prioritization; route, assign, and escalate cases; calculate follow updates, and send notifications.
What do you dislike about the product?
There is nothing much to dislike about this software but it can offer more integrations and features at this price.
What problems is the product solving and how is that benefiting you?
Sugar server offers case prioritization so that service agents don't have to worry about identifying cases that need immediate attention. Agents can respond faster to customers with high priority and feel valued. It also helps in reassigning and escalating the cases.
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Great User Interface
What do you like best about the product?
It's easy to set up and has a significant function. User Interface is a plus for me, too!
What do you dislike about the product?
We've checked if it's on our side, but the system takes too much time for it to reload information.
What problems is the product solving and how is that benefiting you?
Our company is using it as a sales and marketing tool.
Recommendations to others considering the product:
Give it a try.
Reliable Sugar Serve Review
What do you like best about the product?
Easy to use.
Navigation is super easy.
User interface is nice.
The support team is very amazing.
Dashboard user expreience is good.
Customer support becomes easy.
Navigation is super easy.
User interface is nice.
The support team is very amazing.
Dashboard user expreience is good.
Customer support becomes easy.
What do you dislike about the product?
The plugins doesn't work well. Not working well with third party apps.
Initial cost is higher.
It is not so customizable, although it has lot of features.
It is sometimes very laggy or takes time to load.
Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective.
Support seems to be slow, but they try to resolve the issue.
Initial cost is higher.
It is not so customizable, although it has lot of features.
It is sometimes very laggy or takes time to load.
Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective.
Support seems to be slow, but they try to resolve the issue.
What problems is the product solving and how is that benefiting you?
Sugar Serve is a tool that has helped us to automate our customer support process for our clients.
We are able to scale up very quickly and improve our efficiency, thus making better relationship with our clients.
It's very cost effective overall and helped us to reach more customers within the specific time frame.
We are able to scale up very quickly and improve our efficiency, thus making better relationship with our clients.
It's very cost effective overall and helped us to reach more customers within the specific time frame.
Recommendations to others considering the product:
If you want to take your customer support to next level, then I would highly recommend to go for Sugar Serve. It is the best product in the industry and having many features.
A Helpful tool for Better Customer Satisfaction
What do you like best about the product?
Sugar Serve is a tool that has helped us improve the way we serve our customers. We deployed it because of its immense reach, multiple functionalities and stand out features. Working on cases and resolving customer queries has been a lot easier because I get all the features I need on the dashboard which is easy to navigate
What do you dislike about the product?
I have not discovered any shortcomings or downsides to this solution. It has singlehandedly made our customer relations team more productive overall
What problems is the product solving and how is that benefiting you?
Sugar Serve has provided us with a means to automate customer query resolution. It provides us with all the tools we need on the dashboard so navigation can be a lot easier. Normally, we handle thousands on SLAs weekly and doing that and still maintaining focus on other areas at work can be overwhelming, but with Sugar Serve, SLA management can be automated to a great degree
Recommendations to others considering the product:
I strongly recommend it
A very great tool to improve the customer service experience
What do you like best about the product?
SugarServe helps us to identify the problems or concerns of our customers immediately. It also has an intelligent routing feature, which is good because sometimes, their issues are transferred to other departments, which causes inconvenience to the customers.
What do you dislike about the product?
The thing that we dislike about this tool is the customization is a bit difficult. Also, the navigation was difficult; we needed to figure it out since there was no customer support or technical support to call on.
What problems is the product solving and how is that benefiting you?
It helps us to solve a lot of integrations needed. Also, intelligent reporting is a big help because it summarizes all the performances, which allows the forecast trends while noticing the issue patterns. It has significantly improved our whole team's performance drastically. Another great thing about this tool is, it is efficient and affordable compared to the previous tool that we have used.
Reliable Customer Service Platform
What do you like best about the product?
By using Sugar Serve, we can now provide excellent customer service. Customer issues and their status is easy to track on the Sugar Serve dashboard. All Information is easy to access to our customer agents resulting in increased productivity.
What do you dislike about the product?
It can be time-consuming for all the team members to understand the tool for effective collaboration. The application needs to be more flexible to match different organization's requirements.
What problems is the product solving and how is that benefiting you?
We were looking for a platform to provide good customer service to our users. Sugar Serve helped us do that.
Recommendations to others considering the product:
If you want to provide good customer service and increase the productivity of your sales agents, then Sugar Serve could be a good option.
Not just a CRM anymore, it is now for my whole business.
What do you like best about the product?
This move to SELL and more so for SERVE allows me to change how we use our CRM from a reportable, database that I can allocate process to, but it is still driven by the user completing the tasks and hindered when they don't.
SERVE with CJP and BPM allows a strategic staged process with automated reinders and steps that need to be followed to enable the progress and access to the next steps. This means milestone steps are not missed, data and integrity is maintained, the CX customer experience is built-in and the all important relationship with our customers and other areas of the business are not missed, forgotten.
All this has a better transparency of process and stage in live, real time reporting to your team, and top down from exec to user. Finding gaps and building effeicies are now quick and fairly easy to accomplish.
To the user, it is streamlined and usable, not convoluted.
Well done!
SERVE with CJP and BPM allows a strategic staged process with automated reinders and steps that need to be followed to enable the progress and access to the next steps. This means milestone steps are not missed, data and integrity is maintained, the CX customer experience is built-in and the all important relationship with our customers and other areas of the business are not missed, forgotten.
All this has a better transparency of process and stage in live, real time reporting to your team, and top down from exec to user. Finding gaps and building effeicies are now quick and fairly easy to accomplish.
To the user, it is streamlined and usable, not convoluted.
Well done!
What do you dislike about the product?
The dynamic reporting needs more options for graphs, detailed YOY, MTD reporting, etc.
What problems is the product solving and how is that benefiting you?
Huge benefits realized in: Time, efficiencies, maintaining the integrity of data and process. Automation of manual tasks where possible and keeping it practical and transparent in overall reporting.
Recommendations to others considering the product:
Jump in and dream; the development Care team will lead you through.
Adapting the solution to your reality
What do you like best about the product?
Since we purchased the sugarcrm we found that:
- There are No complicated cost matrix.
- Easy integrations
- Can be tailored to your needs with a user friendly interface
- There are No complicated cost matrix.
- Easy integrations
- Can be tailored to your needs with a user friendly interface
What do you dislike about the product?
Lack on more powerful reporting and more complex dashboards (Matrix across modules)
What problems is the product solving and how is that benefiting you?
We have a better 360 view of the store to service our client. Less time wasted sorting out conflicting info from different sources. A centralized hub makes sense for us
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