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    Sugar Serve

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    Sold by: SugarCRM 
    Streamline customer service and provide a differentiated, positive experience at every touch point with Sugar Serve, the customer support software for the customer service heroes.
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    32 external reviews
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    Listing Thumbnail

    Sugar Serve

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    Sold by: SugarCRM 
    View purchase options

    Overview

    Streamline customer service and provide a differentiated, positive experience at every touch point. Say goodbye to clunky, disjointed support tools and say hello to Sugar Serve. Serve provides a rich, branded service experience for your customers and a powerful, easy-to-use and intuitive console for your service agents. Providing all the information you need to resolve your customers issues from a single screen, Serve eliminates blind spots and enables your support professionals to focus on creating customers for life.

    You can find more information in the Sugar Serve Overview, which can be downloaded from the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Serve.pdf 

    Please read our Pricing Policy https://www.sugarcrm.com/legal/pricing-policy/ 

    Highlights

    • Omnichannel Engagement, Self-Service, Service Agent Console, Reports and Dashboards, Case Management, Sugar Automate, SLA Management, Sentiment Analyst

    Details

    Sold by
    SugarCRM 
    Categories
    CRM 
    Delivery method

    Features and programs

    Financing for AWS Marketplace purchases

    AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
    Financing for AWS Marketplace purchases
    View financing details

    Pricing

    Sugar Serve

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    View purchase options
    Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

    12-month contract (1)

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    Dimension
    Description
    Cost/12 months
    Users
    Minimum of 10 Users
    $9,600.00

    Vendor refund policy

    All transactions are final; no refunds or cancellations will be allowed.

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    Legal

    Vendor terms and conditions

    Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

    Content disclaimer

    Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Vendor resources

    See product video 

    Support

    Vendor support

    Sugar Support currently provides local support by three regions: US, EMEA, and APAC. Based on the physical location of your company, your support window will align with the appropriate support region. For service-level agreement (SLA) response times and regional business hours, refer to the Support Offerings page for the latest information.

    You can go to the following link for more information.

    https://support.sugarcrm.com/resources/working_with_sugar_support/#SLA_Expectations .

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

    Get support

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    Ratings and reviews

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    32 external reviews
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    SHUBHRANSHU RANJAN D.

    A Robust CRM Solution for Streamlined Customer Support

    Reviewed on Feb 06, 2025
    Review provided by G2
    What do you like best about the product?
    mainly this software best part is customer interactions, service level agreements etc.
    What do you dislike about the product?
    in my perspective, steep learning curve and high price are the factors, i disliked.
    What problems is the product solving and how is that benefiting you?
    in my polymer industry, Customer support and product enquires and complaint managemnt are the the type of problem which are the part of problems solved by Sugar serve.
    Leave a comment0 comments
    Elisabeth H.

    SUPER flexible with decent support, so-so documentation, and a few nit-picky issues

    Reviewed on Jan 21, 2025
    Review provided by G2
    What do you like best about the product?
    I love how customizable Sugar Serve is. You can do almost anything with it, and building what you need is fairly straightforward. The "Smart Guides" are a favorite part - allows me to ensure my teams know the steps they need to take for any process I can think of. The ability to add fields, create dependent drop-downs, etc., means I can categorize incoming cases in whatever way I need to. The reporting tool is robust and quite user-friendly.
    What do you dislike about the product?
    You end up figuring out a lot of things by trial and error - despite having exhaustive documentation, it's not super readable or easy to search. Also, some things are just a little glitchy; I might be working on a case and go to save it (and I only have it open in one tab), and Sugar will say "Hey should we save your version, or Elisabeth's?" Um... I AM Elisabeth. Also, sometimes an error or success pop up will persist until you click it, instead of fading away - and other times, it will fade away.
    What problems is the product solving and how is that benefiting you?
    We needed a robust way to track our support cases, and had been using a very old community version of Sugar. We needed a supported, more robust version that we did not have to host ourselves. In addition, we needed more customization ability than we had with our old version, and Sugar Serve gave that to us!
    Leave a comment0 comments
    Arturo F.

    The interfase for the normal user is cool, but for the administrator is not so good.

    Reviewed on Jan 02, 2025
    Review provided by G2
    What do you like best about the product?
    The use of colors in the interface is good
    What do you dislike about the product?
    It is not intuitive to move in the configuration options
    What problems is the product solving and how is that benefiting you?
    data collectiong
    Leave a comment0 comments
    Sheraz A.

    Easy to use CRM

    Reviewed on Dec 12, 2024
    Review provided by G2
    What do you like best about the product?
    Scalable system. Easy to manage
    Admin/DEV guide is very good
    Good product support
    What do you dislike about the product?
    I don't have anything to write negative about this product at the moment.
    What problems is the product solving and how is that benefiting you?
    Case management
    Leave a comment0 comments
    Banking

    Buena experiencia

    Reviewed on Dec 05, 2024
    Review provided by G2
    What do you like best about the product?
    La facilidad para manejar información confidencial
    What do you dislike about the product?
    No es amigable para los clientes. No es facil identificar donde cargar.
    El look and feel se puede mejorar
    What problems is the product solving and how is that benefiting you?
    Envio de información confidencial y administrar la comunicación con el cliente
    Leave a comment0 comments
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