Overview
Streamline customer service and provide a differentiated, positive experience at every touch point. Say goodbye to clunky, disjointed support tools and say hello to Sugar Serve. Serve provides a rich, branded service experience for your customers and a powerful, easy-to-use and intuitive console for your service agents. Providing all the information you need to resolve your customers issues from a single screen, Serve eliminates blind spots and enables your support professionals to focus on creating customers for life.
You can find more information in the Sugar Serve Overview, which can be downloaded from the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Serve.pdf
Please read our Pricing Policy https://www.sugarcrm.com/legal/pricing-policy/
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
---|---|---|
Users | Minimum of 10 Users | $9,600.00 |
Vendor refund policy
All transactions are final; no refunds or cancellations will be allowed.
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Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sugar Support currently provides local support by three regions: US, EMEA, and APAC. Based on the physical location of your company, your support window will align with the appropriate support region. For service-level agreement (SLA) response times and regional business hours, refer to the Support Offerings page for the latest information.
You can go to the following link for more information.
https://support.sugarcrm.com/resources/working_with_sugar_support/#SLA_Expectations .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
A Robust CRM Solution for Streamlined Customer Support
SUPER flexible with decent support, so-so documentation, and a few nit-picky issues
The interfase for the normal user is cool, but for the administrator is not so good.
Easy to use CRM
Admin/DEV guide is very good
Good product support
Buena experiencia
El look and feel se puede mejorar