Robust Observability with Powerful Dashboards and Seamless Integration
What do you like best about the product?
The AI-powered anomaly detection is excellent, proactively finding and alerting us to new risks before they escalate. The easy-to-use dashboards and flawless backend connection are other features I really like. Our system monitoring and reliability are much improved by call tracing and real-time insights.
What do you dislike about the product?
I think the flexibility of alerting and custom metrics might be enhanced. I'd prefer more precise control as a CRO to set risk-specifc thresholds and customize alerts for our particular business environment.
What problems is the product solving and how is that benefiting you?
The real-time insights, automated root cause analysis, and seamless integration with Instana have completely chagned the way we monitor performance and observability. It's an essential tool for keeping system efficiency and dependability high.
Not expensive and offers good performance
What is our primary use case?
Before IBM, I ordered our company's engineer to have a look at the tool and test it. I think it was two years ago, the transfer to IBM happened in our company.
At the beginning, IBM Instana Observability did not work on IBM WebSphere and IBM DB2/400. It was only for monitoring the web application server, but now it can monitor.
The tool is used for web application monitoring and database monitoring. IBM's Raspberry monitoring tool, which is locally made, is called Juniper. Juniper only monitors WaaS. Most of the customers are moving to containers or want monitoring of the database. IBM customers think about database monitoring and web application monitoring, including any other database and any other web application server monitoring. Nowadays, the solutions are separate, but customers think about one-vendor solutions.
What is most valuable?
The most valuable feature of the solution is performance. A one-vendor solution serves as a good feature of the tool. In the IT industry, the IT support team has lots of vendors to contact. DB monitoring is done by one company, while WaaS monitoring is done by another and done by another company, which makes it really complicated for the IT team concerned about the security levels. The tool's main feature is that it is a one-vendor solution. The analysis done by the tool is a good feature. The tool is used as an open-source tool. The tool is growing, and new features are being added to the product.
What needs improvement?
The tool should offer more LDR AI models. The monitoring is just a status, but the next level of a monitoring solution is to prevent an accident or stop an accident status. The solution should be to prevent accidents. Previously, monitoring might have been scanning and alerting and then sending information to the IT manager.
The lack of support is a human resource problem.
For how long have I used the solution?
I have been using IBM Instana Observability for over three years. My company acts as a partner and reseller of IBM.
What do I think about the stability of the solution?
It is a very stable solution. Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
My company's clients are medium and enterprise businesses.
How are customer service and support?
I have experience with the solution's technical support. I can't contact IBM's team in the US, but I can get in touch with its team in Korea. IBM in Korea is doing very well, but some organizations are getting smaller, and some people are moving a lot while some organizations are getting bigger. The distributor handled a lot of IBM stuff in Korea. There are three or four distributors in Korea. Actually, we contacted the distributor's technical support team, and then the second one was IBM's Korean support team. Sometimes, we directly ask IBM's sales rep, who handles the technical support teams and our systems. I have been working with IBM in general for over thirty years, but it's not better than what it was in the past.
I rate the support a six out of ten.
How would you rate customer service and support?
How was the initial setup?
The product's initial setup phase is not very easy. We can set up a single server. The recommended thing to do is to go for a Kubernetes environment. In a Kubernetes environment, mastering, working, and patching on Odoo can be done after preparing a Kubernetes environment. If I want to make it just a single server, that is fine. One can also use IBM Instana's cloud service.
If ten means a very easy setup process, I rate the product's setup phase as an eight or nine out of ten.
The solution is deployed on the cloud environment.
The solution can be deployed in three to four hours.
What was our ROI?
I couldn't measure if the tool helped save money, but it may have helped save a minimum of 20 to 30 percent.
What's my experience with pricing, setup cost, and licensing?
The tool's cost is normal as per the market. The tool is not expensive.
What other advice do I have?
The tool is used mainly in the hospitality industry, insurance, banks, and some manufacturing customers.
The biggest value of the product for our customers is that, technically, we embedded some other API solutions, which means some other customers can edit the tool. The tool's customization-friendly nature is good for the customers.
In terms of monitoring and analysis, the tool's hybrid nature is good. The tool can monitor infrastructure, which is available as an optional module. Most of the monitoring solution is to check the service status. After the service status fails, the tool is used to check why it failed. The tool has infrastructure monitoring options with which we can get information about the infrastructure. In general, the tool monitors hybrid infrastructure.
I don't have experience with the tool's AI capabilities. Most people think about AI, but AI must be learned over machine learning. I have to then create LDR, which involves AI modeling. Currently, we do not have a monitoring collection of data modeling, and now it is just the beginning of AI.
In any other industry, the tool is fine. My recommendation about the tool is associated with shopping websites, where there is heavy traffic and heavy applications or services, and for such an industry, it would be very nice to install IBM Instana Observability.
The tool has good performance. The web application's trouble or problems are not exactly because of web application programs, and sometimes, it is because of the infrastructure or database. I can see the one dashboard, so what is happening or what the problem is, can be an area that I can see directly.
I rate the tool a nine out of ten.
Sharing my experience with Instana
What do you like best about the product?
The software stands out due to its ease of use, which simplifies user interaction and reduces the learning curve. Its ease of implementation ensures a smooth initial setup, while the ease of integration allows it to seamlessly connect with existing systems. Frequent use is supported by its extensive number of features, which cater to diverse needs, and the high-quality customer support enhances the overall experience, addressing issues promptly and effectively.
What do you dislike about the product?
i Don't have any dislikes , i honestly appreciate it
What problems is the product solving and how is that benefiting you?
Firstly it has a very good application performance and monitoring of website. It is easy to understand and learn quickly. Currently we are using this application to know about the letency of application production and the speed of IT alerting, incident response.
Instana Review
What do you like best about the product?
The checking of stack trace and review of code around it.
What do you dislike about the product?
The ui is somewhat curmbersome. There are lots of menus it becomes sometimes confusing.
What problems is the product solving and how is that benefiting you?
Lots of outages are solved by instana itself. It tells us about the alert and we take next steps according to the alert.
My Review on Instana
What do you like best about the product?
IBM Instana is playing Key role in my Current project it has Good Ease of use, Ease of Implementation during Monitoring the various websites, It is also supporting to me to give wide range of support for customers while resolving the queries, It also has wide number of features for good ease of integration while doing migration activities and deployments. It is having high frequency of use because of its optimistic features.
What do you dislike about the product?
As a support executive, I find that while IBM Instana offers powerful features, it can be complex for us to set up, and it has some high pricing for consumption, its data consumption also make it challenging to focus on critical issues, while deployments or during migration activities it is complex to monitor the websites and nods and solving the issue.
What problems is the product solving and how is that benefiting you?
IBM Instana is playing key role while working for my current project. It is very useful for me in monitoring incidents that are occurs in the various activities ,it also helpful for while working with Database, also generates alerts for whenever a website goes down, whenever experiences an error, or other events Monitor multiple websites at once, organizing them with dashboards. It plays a key role in generating report s while setting jobs in reporting team, it also highlights and monitors various APIs or websites without having major issues and also provide alerts while generating major deployments or migration activities.
It is best source for reviewing cpu utilizations and easy to access and analyze the issues.
What do you like best about the product?
The features and it is very helpful to analyze and trouble shoot.It provides Automated application performance monitoring which is very helpful and easy to use. We have got excellent customer support.We use it frequently. We can integrate it easily.
What do you dislike about the product?
Performance issues when multple users are using it.
What problems is the product solving and how is that benefiting you?
This is helpful for Monitoring the issues . Gives alerts more than the thresholds. And we are able to avoid the outage.
Easy to analyze system
What do you like best about the product?
IBM instana is very helpful for server monitoring and geting the insights of the server and application. We can identify the problem in the very short time. And the system is easy to use. It is easy to implement.Customer support is quiet better than other company. we use it in the frequently. It is ease of integration.
What do you dislike about the product?
I don't think there is any drawbacks are there.
What problems is the product solving and how is that benefiting you?
It is solving the lot of problems i.e getting the insights of the server, graph of the alerts.
Great Product
What do you like best about the product?
Instana is very good ,gives analysis about different services different calls in services, error related logs and many more.
What do you dislike about the product?
The ui is little bit complex to navigate.
What problems is the product solving and how is that benefiting you?
It is solving the problem of monitoring our services so that we can make our services efficient.
Developer perspective
What do you like best about the product?
Simple to use dashboards
Tracing of calls is very much better than other similar tools
Seamless integration for backend systems through agent
What do you dislike about the product?
Need to have flexibility for users in building custom metrics
Grouping of error messages using pattern matching has to be better
Alerting based on custom metrics and multiple conditions at a time should be present
What problems is the product solving and how is that benefiting you?
For general monitoring of backend systems majorly. And to get prompt alerts when system is underperforming
Great and easy tool to discovery blind spots
What do you like best about the product?
Easy to deploy.
Easy to use.
Affordable.
What do you dislike about the product?
Some time is hard to drill down to the bare metal part of the infraestructure
What problems is the product solving and how is that benefiting you?
Gain visibility into the full stack of the applications.
Our main improvement is the lower time to deploy and integrate and the visibility gains.
