Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Contact Overview, but Struggles with Data Quality and Adoption
What do you like best about the product?
I appreciate being able to see a complete overview of a contact, including all the activities linked to that individual.
What do you dislike about the product?
Our organization is disorganized, and the quality of our data is poor. There is a lack of governance, and adoption has not taken place.
What problems is the product solving and how is that benefiting you?
Trying to capture opportunities
Intuitive UI, but Customization Can Be Challenging
What do you like best about the product?
It’s easy to use and a very intuitive UI
What do you dislike about the product?
It’s harder to customize because our implementation
What problems is the product solving and how is that benefiting you?
Opportunity management and closing deals
Great Sales Tools, But Pricing and Add-Ons Are Frustrating
What do you like best about the product?
Industry standard lead prospecting, pipeline management, and sales forecasting. Dedication to continual improvement
What do you dislike about the product?
Pricing gets exorbitant, new features are not included as part of the core platform but rather require additional licensing and pricing
What problems is the product solving and how is that benefiting you?
It manages all of our customer and prospect data
Great for Sales Planning
What do you like best about the product?
This tool is useful for both sales planning and collaboration. It makes it easier to coordinate efforts and organize strategies within the team.
What do you dislike about the product?
The relationship mapping feature is not functioning as I expected.
What problems is the product solving and how is that benefiting you?
The sales process was straightforward and easy to follow. I appreciated how each step was clearly explained, which made the experience smooth and efficient.
Great for Pipeline Tracking, Challenging for Territory Management
What do you like best about the product?
great to track pipeline and what the sales reps are working on
What do you dislike about the product?
the territory management and opportunity sharing has been difficult
What problems is the product solving and how is that benefiting you?
visibility on projects and when they gaddr touchpoints and when the next action should be.
Helpful Tool, But Lacks Granular Control
What do you like best about the product?
It's very helpful. I like using it a lot.
What do you dislike about the product?
It's too high level. I want easy granularity access.
What problems is the product solving and how is that benefiting you?
Seeing analytics is key.
Needs Smoother User Experience and Better Agent Functionality
What do you like best about the product?
The experience should be more seamless. I don't understand why agents still can't fill in information at this point. It appears that other companies are offering this capability more effectively and without requiring complicated licensing.
What do you dislike about the product?
With a complex mixtures of data objects user experience falls short
What problems is the product solving and how is that benefiting you?
Forecasting one place for all ops
Powerful and User-Friendly Platform, but Steep Learning Curve for New Features
What do you like best about the product?
It’s convenient and user-friendly! Our sales team now relies on it completely. The platform is incredibly powerful, allowing you to integrate all daily sales operations into a single platform with one unified data set.
What do you dislike about the product?
Sometimes it can be too complicated to learn how to use new functions.
What problems is the product solving and how is that benefiting you?
Automate part of the process and centralize the data that salespeople need. This way, they can access it anytime and anywhere.
Great Flow and UI, but Error Codes Can Be Complicated
What do you like best about the product?
flow is super good.
I love UI of salesforce cloud
I love UI of salesforce cloud
What do you dislike about the product?
sometimes error code is too compicated to fix.
What problems is the product solving and how is that benefiting you?
too many features that need to buy add option.
Great No-Code Development and Easy Data Visualization
What do you like best about the product?
No-code development and easy data visualization
What do you dislike about the product?
There are many API restrictions, and reports are difficult to reach.
What problems is the product solving and how is that benefiting you?
I haven't solved the business problem yet.
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