Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy Object Management, but Apex and Trailhead Are Challenging
What do you like best about the product?
In the object, manager is easy to create an object
Easy to report for a user need
Easy to report for a user need
What do you dislike about the product?
Apex code is complicated, Trailhead is not easier enough to learn it
What problems is the product solving and how is that benefiting you?
User data usage for create opportunity demo CP
Highly Customizable and Scalable Platform with Excellent Integration
What do you like best about the product?
One of the standout features of Salesforce Sales Cloud is its high level of customization and scalability. It offers a unified platform that allows sales teams to efficiently manage leads, opportunities, accounts, and customer interactions. The robust reporting and dashboard tools simplify performance tracking and provide real-time insights, supporting more informed, data-driven decisions. I also appreciate its strong integration capabilities with other Salesforce products and third-party tools, which help minimize manual tasks and boost overall productivity.
What do you dislike about the product?
One downside to Salesforce Sales Cloud is that it can seem quite complex for newcomers. The extensive range of features and customization options often results in a steep learning curve, which may be particularly challenging for smaller teams who could find the platform overwhelming. Costs can also escalate rapidly, especially if advanced features or multiple integrations are necessary. Furthermore, certain routine tasks demand several clicks to complete, which can hinder efficiency unless the system is properly customized.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses the challenge of fragmented customer and sales data by consolidating everything within a single, centralized platform. This integration streamlines the process of tracking leads from the first point of contact all the way to closing, helping to ensure that no opportunities are overlooked. Automating routine tasks such as follow-up reminders and pipeline updates not only saves significant time but also minimizes the risk of human error. The platform’s real-time dashboards and reports provide management with immediate insights into sales performance, enabling faster and more informed decision-making. In summary, Salesforce Sales Cloud enhances team collaboration, boosts efficiency, and fosters more consistent customer relationships.
Overall a good system
What do you like best about the product?
Flexibility to add and adjust fields on the fly when new use cases are identified
What do you dislike about the product?
Everything must be done in multiple systems to be received into sales cloud
What problems is the product solving and how is that benefiting you?
Custer service case management, reporting
Neutral Experience: No Strong Likes or Dislikes
What do you like best about the product?
N/A no strong opinions at this time. Just learning about this product
What do you dislike about the product?
N/A no strong opinions at this time. Just learning about this product
What problems is the product solving and how is that benefiting you?
N/A no strong opinions at this time. Just learning about this product
Great for Lead Tracking, but Overwhelming for Beginners
What do you like best about the product?
Sales cloud makes it easy for our sales reps to easily review and track their leads.
What do you dislike about the product?
The functionality as a beginner can be very overwhelming.
What problems is the product solving and how is that benefiting you?
Capturing Customer information, tracking leads and opportunities in a standard and efficient way.
Effective CRM with Challenging Setup
What do you like best about the product?
I appreciate the targeted email functionality the most. It's crucial for enhancing account engagement on key tasks and accounts. The integration with the main Salesforce CRM is significant for me, as the scale and seamless connectivity offer substantial benefits.
What do you dislike about the product?
I found the initial setup of Salesforce Sales Cloud to be quite complex due to the intricate workflows we had in place, making the process of replicating them into the system a significant task. Additionally, I feel there's room for improvement with its basic intelligence and agent signature, which I expect to evolve significantly.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud enhances account engagement on key tasks, especially for key accounts, which is crucial for us. The targeted email functionality is highly appreciated.
Sales for sales
What do you like best about the product?
It has a purpose-driven working structure that is focused on achieving clear goals.
What do you dislike about the product?
The interface could be much better for the user.
What problems is the product solving and how is that benefiting you?
Ensuring that global processes and data collection remain unique and consistent is important.
Powerful Sales Automation, but Beware of High Costs and Hidden Fees
What do you like best about the product?
Salesforce Sales Cloud is a powerhouse for sales teams, and what stands out most is how it streamlines the entire sales cycle with intelligence, automation, and personalization
What do you dislike about the product?
High Costs & Hidden Fees
Licensing, add-ons, and premium features can quickly add up. Many users report surprise charges for essential tools like API access or advanced analytics
Licensing, add-ons, and premium features can quickly add up. Many users report surprise charges for essential tools like API access or advanced analytics
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves some of the most persistent problems in sales — and the benefits ripple across productivity, forecasting, and customer relationships.
Streamlined Workflow, But Integration Hurdles
What do you like best about the product?
I enjoy how Salesforce Sales Cloud has increased our workflow and enhanced the customer experience through consistency across all our distribution channels. The leads platform is particularly valuable for managing leads, offering cross-channel and cross-distribution capabilities efficiently.
What do you dislike about the product?
I've faced significant challenges with integrating Salesforce Sales Cloud with our legacy systems. These integration difficulties, especially with non-Salesforce catalog capabilities, present a notable problem.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud unifies our products and services across regions and distribution, enhancing workflow and customer experience through consistent distribution.
Great Revenue Analysis, Needs More Manager Insights
What do you like best about the product?
Revenue analysis, and the ability of the end user to see everything in one place
What do you dislike about the product?
More manager insight so you can see it's a whole team or the GM can see his old region
What problems is the product solving and how is that benefiting you?
Consolidated place for our sellers to manage their accounts from end to end
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