Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Comprehensive Customer Insights That Transform Tracking
What do you like best about the product?
360-degree view of the customer, really helps track down activities, contacts, cases, and opportunities related to a customer.
What do you dislike about the product?
high in cost, for bigger companies, these systems can be made in house too. plus complexity is also something which can be difficult for people.
What problems is the product solving and how is that benefiting you?
it replaces the messy world of spreadsheets, email inboxes, and notepads with a single, structured system where everything is connected. increases efficiency
Smooth Interface, Needs Better Integration
What do you like best about the product?
I love the interface of Salesforce Sales Cloud because it's smooth to use and has an easy layout, which significantly enhances my daily workflow leading to better time management and organization. Using this product for over five years daily in managing my customer sales flow, I find it helps enormously in ensuring efficiency and maintaining quality assurance throughout the process. Even though I was not involved directly in the initial setup, the setup process appeared very smooth, contributing to a seamless transition when we first started using it. Moreover, my overall experience with Salesforce Sales Cloud is so positive that I would highly recommend it to others, evidenced by my willingness to give it a recommendation score of 9 out of 10.
What do you dislike about the product?
Integration with other applications is poor
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to save time, improve organization, efficiency, and ensure quality assurance in my customer sales flow.
All-in-One Lead Management Platform with Superior Tracking
What do you like best about the product?
This platform truly feels like a jack of all trades for lead and sales management. It offers a wide variety of tracking options, which I find to be much better than those available in other CRMs I have used.
What do you dislike about the product?
Initially, I found it a bit overwhelming, but after watching a few YouTube videos, it became much easier to use. There is a learning curve.
What problems is the product solving and how is that benefiting you?
This app is extremely useful, as it brings together three separate products I previously relied on. Editing information and advancing customers through different stages is straightforward and intuitive. Before, when I used Excel to track everything, I often lost data, but this app has solved that problem.
Excellent Lead and Territory Management Features
What do you like best about the product?
LEad Management and Territory Management
What do you dislike about the product?
User abilities to manage territories and users in Territories
What problems is the product solving and how is that benefiting you?
Assigning Accounts, Leads, contacts and Opportunities automatically via territory management
Salesforce: Solid Choice with Team-Boosting Features
What do you like best about the product?
Salesforce is a solid software choice for teams. It offers useful features that can help teams work together more effectively.
What do you dislike about the product?
The software works well, so I have no complaints. It is a good, reliable program.
What problems is the product solving and how is that benefiting you?
This has been helpful for me in expanding my business.
The Double Edged Sword of Salesforce Sales Cloud
What do you like best about the product?
It's empower sales teams to sell smarter,faster and more efficiently all while building stronger customer relationship.
What do you dislike about the product?
It is powerful but can be complex and demanding to maintain especially for organization without dedicated technical support.
What problems is the product solving and how is that benefiting you?
Significantly improved my ability to manage and resolve key sales challenges.It helps streamline lead tracking, automates repetitive tasks and maintain a clear view of every intraction in one centralized platform.
Seamless Integrations Make This a Standout Choice
What do you like best about the product?
the integration with other programs/sites
What do you dislike about the product?
It often happens that some functions don't work properly and you have to click multiple times or open and close sessions before being able to use a specific command
What problems is the product solving and how is that benefiting you?
It allows you to track all aspects of a deal and to identify any red flags, as well as quantify them economically
Great Sales Tracking & Integration, But Needs Faster Loading
What do you like best about the product?
I like that Salesforce Sales Cloud keeps track of all my sales emails & calls that I have. I can also create follow up tasks in order to push a deal to closing. It integrates well with my Microsoft Outlooks & the phone at my office desk.
What do you dislike about the product?
I dislike that it requires very strong WiFi in order to load everything properly. I wish it would load faster and more efficiently. Also, I find that there are some days where the Salesforce platform is down or under maintenance, which makes using it difficult.
What problems is the product solving and how is that benefiting you?
It benefits me by allowing me to keep track of all my deals, sales contacts, conversations, emails and phone calls in one place. It is great at consolidating all my work efforts and shows what I am working on to my manager well.
Centralized Visibility for Sales Pipeline
What do you like best about the product?
Leads, accounts, opportunities, activities — are all in one place.
What do you dislike about the product?
Lower-tier support can be slow or less helpful. Some issues require escalating to higher support tiers or external consultants.
What problems is the product solving and how is that benefiting you?
As teams grow, it’s hard to maintain consistent processes, data quality, and forecasting accuracy. Sales Cloud scales easily, supports complex processes, and ensures consistent practices across teams.
Outstanding User Experience
What do you like best about the product?
User experience and ease of access. Also the UI is intuitive.
What do you dislike about the product?
Sometimes performance issues and some downtime is there.
What problems is the product solving and how is that benefiting you?
Hassle free experience for creating new customers, following up with them and finding new leads.
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