Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent integration and visibility of the Pipeline
What do you like best about the product?
Integration, monitoring, and the ability to visualize the Pipeline
What do you dislike about the product?
I have no negative comments, although perhaps the only thing I could point out is the lack of visibility of the teams or the education related to them.
What problems is the product solving and how is that benefiting you?
Tracking Potential Leads
Easy to Implement and Operate, No Major Drawbacks
What do you like best about the product?
Ease of operation to implement in the enterprise
What do you dislike about the product?
Nothing major to dislike as operational it works
What problems is the product solving and how is that benefiting you?
Nothing important to mention as it works well overall
Personalized Customer Reach, but Customization Takes Time
What do you like best about the product?
I think it enables our sales team to reach our customers are still on a personal level
What do you dislike about the product?
I think for me, it’s the implementation sometimes takes some time because of the customization for each org. But that’s also the beauty of it.
What problems is the product solving and how is that benefiting you?
I think it’s enabling us to reach higher levels of leads and referrals and converting those opportunities into real relationships
Comprehensive and Practical Sales Management with Room for Simplification
What do you like best about the product?
What I like best about Salesforce Sales Cloud is its comprehensive visibility into the entire sales process. From lead generation to opportunity closure, every interaction is recorded and traceable, allowing both sales representatives and managers to make data-driven decisions. The customizable dashboards and reports help visualize KPIs in real time, which enhances performance tracking and forecasting accuracy. Additionally, integration with tools like Slack and Outlook streamlines communication and reduces manual updates. The automation features, such as workflow rules and approval processes, significantly increase efficiency, minimizing repetitive administrative work and enabling teams to focus on actual sales activities.
What do you dislike about the product?
What I dislike about Salesforce Sales Cloud is its complexity for new users and the steep learning curve required to fully utilize its capabilities. The abundance of features can be overwhelming, and configuring automation or report structures often demands specialized knowledge or administrative support. System performance occasionally slows down with heavy data or complex filters, which can affect productivity. Additionally, customization flexibility sometimes leads to inconsistent data models across departments if governance is weak. Licensing and add-on costs can also escalate quickly, making total ownership expensive for smaller organizations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves major challenges in managing scattered customer data, inconsistent sales processes, and poor visibility into pipeline performance. Before implementation, our team relied on spreadsheets and manual updates, which caused delays and errors in reporting. With Sales Cloud, all leads, opportunities, and customer interactions are centralized in one platform, enabling consistent tracking and faster access to accurate information. The automation of approval flows and task assignments reduces administrative workload and ensures that no deal is missed due to human oversight. Real-time dashboards help management forecast revenue more accurately and identify performance bottlenecks quickly. As a result, communication between sales and management has improved, and the overall sales cycle has become significantly shorter.
Efficient Sales Automation, but Challenging to Learn and Customize
What do you like best about the product?
What stands out most about Salesforce Sales Cloud is how it streamlines the entire sales process—from lead capture to deal closure—through automation that help sales teams focus on the right opportunities.
What do you dislike about the product?
The biggest drawbacks of Salesforce Sales Cloud are its steep learning curve and complex customization process, which can overwhelm new users and require specialized expertise to manage effectively.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses problems related to disjointed sales processes, lack of visibility into sales pipelines, and inefficient lead and opportunity management by providing a centralized CRM platform that streamlines sales activities.
Boosted Sales Efficiency, Seamless Integration
What do you like best about the product?
I find Salesforce Sales Cloud incredibly helpful in solving my sales-related problems like targeting the right customers and ensuring my sales team has all the necessary information. It's easy to set up, and the data integration features are the most useful. Additionally, it has enhanced our business efficiency, leading to more closed deals, and I'd definitely repurchase it for the benefits it brings to my organization.
What do you dislike about the product?
Nithing
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve sales-related problems by reaching the right customers and providing sales teams with necessary information, resulting in increased efficiency and closing more business.
Salesforce Sales Cloud Simplifies Sales, But Extra Charges for Features Disappoint
What do you like best about the product?
Salesforce Sale Cloud has made it so much easier for our Sales team to do Sales.
What do you dislike about the product?
I dislike the fact that everything is an uncharge. AI features for example. I have to pay extra.
What problems is the product solving and how is that benefiting you?
It helps with customer 360, pipeline maangement and lead management
Great Flexibility and Customization, but Pricey and Lacking Recent Innovation
What do you like best about the product?
Flexibility and customization. Opps and campaigns are very helpful and offer a decent value to any sales team.
What do you dislike about the product?
Price and support. Hasn’t seen much material innovation with ROI of late.
What problems is the product solving and how is that benefiting you?
Pipeline visibility and accountability
Modern Design and Easy Navigation
What do you like best about the product?
It has modern design and nice look and feel.
What do you dislike about the product?
Sometimes its difficult to locate stuff and loads slowly at times
What problems is the product solving and how is that benefiting you?
Brings sales and service agents together to help customers
Great for Centralized Data, but Lacks User Control
What do you like best about the product?
The ability to combine data and have a centralized source of information
What do you dislike about the product?
The ownership and control of our own data
What problems is the product solving and how is that benefiting you?
Sharing of customer insights and enegagements
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