I utilize Zscaler Internet Access within my organization for secure web browsing and filtering traffic from websites. It serves as one of the main security elements by securing endpoints and facilitating secure Internet connections and website access.
Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
170 reviews
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Great learning
What do you like best about the product?
Well it's fast and smooth, also it's hassle free
What do you dislike about the product?
Sometimes it gives issue with the connectivity
What problems is the product solving and how is that benefiting you?
Well it's benefits me from getting affected from various virus
Easy to use
What do you like best about the product?
The beat thing about Zscaler Internet Access is the ease of use. My previous company had a mandate to use Zscaler and with just a mouse click it would connect without a need to enter or remember passwords.
What do you dislike about the product?
Nothing, it is very easy to use. Just a mouse click
What problems is the product solving and how is that benefiting you?
Zscaler helped me to work on the client network without actually needing me to go to client location with remote von.
Good product
What do you like best about the product?
Reconnects automatically when device restarts
No need for unnecessary reauthentication
Good UI and UX
No need for unnecessary reauthentication
Good UI and UX
What do you dislike about the product?
Sometimes it doesnt allow access to some websites even if zscaler is off because of which have to log out so as to access it(for example: chatgpt)
What problems is the product solving and how is that benefiting you?
Not allowing hacking of confidential data and creates a boundary between work and personal data thus helping to organise data efficiently
Great on office network but average on home network
What do you like best about the product?
Runs in the background automatically. Even if laptop restarts or wakes up from sleep no input is needed.
What do you dislike about the product?
On home internet, it disconnects for few seconds every half an hour
What problems is the product solving and how is that benefiting you?
Its my company vpn for secure access
Zscaler best in class for ZTNA
What do you like best about the product?
Zscaler portal is user friendly, they have 160 plus data centres across the globe.It is completely cloud native SaaS solution. No requirments of hardware for deploying zscaler
What do you dislike about the product?
more granular controls when accessing internet or private applications needs to be developed
What problems is the product solving and how is that benefiting you?
securing internet acces to employees irrespective of locations and irrespective of internet connectivity.
Monitors and secures network traffic with comprehensive insights
What is our primary use case?
What is most valuable?
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights. This provides a comprehensive view of the Internet connection usage and justifies the numbers related to cyberattacks. The SSL inspection also offers added security, facilitating the exchange of critical data.
What needs improvement?
One feature I am missing is the ability to connect automatically to internal monitoring systems. Currently, connections have to be customized, which could be made more efficient.
For how long have I used the solution?
I have been using Zscaler Internet Access for about five years.
What do I think about the stability of the solution?
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it. I would rate it a nine out of ten in terms of scalability.
How are customer service and support?
I find customer support to be quite adequate, earning a rating of eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Zscaler Internet Access was smooth, taking less than two hours for the first iteration.
What about the implementation team?
The implementation was carried out by an internal team consisting of one architect and two engineers, following workshops with the provider.
What was our ROI?
The return on investment from using Zscaler Internet Access is over 70%, primarily due to securing company operations effectively.
What's my experience with pricing, setup cost, and licensing?
Although Zscaler Internet Access is recognized as an expensive solution, with a cost-effectiveness rating of seven out of ten. There are no additional costs post-purchase.
What other advice do I have?
I would recommend Zscaler Internet Access due to its ease of use and deployment, with a user-friendly interface.
My overall rating for the solution is nine out of ten.
Enhanced security and connectivity with centralized data protection and comprehensive threat inspection
What is our primary use case?
In the past, I prepared a comparative stable between Zscaler and other concurrent or alternative solutions. I saw that Zscaler has a good mark in many criteria. We use Zscaler for centralized data loss prevention (DLP) for web, endpoint, and email. It also has the capacity for SD-WAN integration, threat installation, and is easy to deploy compared to other solutions.
How has it helped my organization?
Zscaler, by offering many solutions for workload and remote workforce connectivity, has improved our organization's productivity. It leverages AI for threat intelligence and malware detection, which enhances our security measures.
What is most valuable?
Zscaler offers a centralized DLP solution for web, endpoint, and email. It also provides SD-WAN integration and an inspection feature that inspects one hundred percent of traffic, ensuring it is secure and meets our connectivity needs.
What needs improvement?
There are many functionalities in Zscaler Internet Access that need improvements, such as an advanced firewall and logging capabilities to track calls.
For how long have I used the solution?
I have been using Zscaler Internet Access for one year now.
What do I think about the stability of the solution?
The stability is rated an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of the solution as eight or nine out of ten.
How are customer service and support?
Customer service sometimes is not helpful, with long waiting times when issues arise. However, in some cases, the support team is faster and satisfactory.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before using Zscaler Internet Access, we used another solution, which secured us with a gateway.
How was the initial setup?
I'd rate the setup nine out of ten. It is a relatively easy setup process.
What was our ROI?
We have seen measurable benefits, such as improvements in security measures and productivity. However, experiences with customer service have been mixed.
What's my experience with pricing, setup cost, and licensing?
Compared to other solutions, Zscaler Internet Access is higher in cost.
What other advice do I have?
Based on my experience, I recommend Zscaler Internet Access.
I'd rate the solution nine out of ten.
Offers good reliability and availability to users
What is our primary use case?
Generally, we use the tool for SSE and ZTNA. We offer all the features for cloud security, zero-trust network access, or CASB. Depending on the requirements, we sometimes integrate it with SD-WAN so that we can offer SASE-based services.
What is most valuable?
The solution's most valuable features are its reliability and availability, measured by the number of ports it offers. Zscaler Internet Access and Zscaler Private Access are also good features of the product. For example, when it comes to the secure web gateway provided by Zscaler, I would say it is a very trustworthy area. The sandboxing or the DLP features can be provisioned on Zscaler, making it the value the tool offers to Zscaler Internet Access users. The tool has good reach across the globe. The number of PoPs the tool has is one of its USPs.
What needs improvement?
Sometimes, cost is one component that customers complain about, especially if they compare it with some of its competitors. Zscaler's pricing seems to be a bit on the higher side.
I think the pricing model is also something that the tool can probably look into to optimize or improve for the customer so that it can be a competitive tool commercially.
The solution's technical support needs to be improved, especially by offering a better support structure for different geographical areas.
For how long have I used the solution?
I have been using Zscaler Internet Access for three to four years. My company is a service provider of Zscaler Internet Access.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
How are customer service and support?
I rate the technical support a seven out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
The difference between Zscaler Internet Access and similar products can vary and be specific on a case to case basis. Sometimes, the customer says that if they can have a better tool in terms of flexibility when it comes to customization, then it would be good. One of the customers was saying that the SSL inspection is a bit heavy in Zscaler, and I thought that they have big overheads. These are a few things that I remember when it comes to the tool's cons.
How was the initial setup?
The product's initial setup phase is easy.
The product's installation phase requires one to three L2 or L3 engineers who are enough. It will all depend on how many clients you have, how you are pushing the agents to the clients, or how you are integrating it all.
The ease of maintaining the tool will depend on which solution you are comparing it with, so if you compare it with other similar products, I think it is okay. It will all depend on what type of expertise you have on Zscaler platform in comparison with others.
What other advice do I have?
The tool's SSL inspection feature is effective. Many of our customers are comfortable using SSL inspection and find it useful.
Some time back, I faced the challenge of integrating you with my customer's SAP infrastructure, but eventually, it was resolved with some permutations and combinations.
I rate the tool an eight out of ten.
Controls doesn't affect speed and runs in the background with SSO feature
What is our primary use case?
We use the tool to manage all end-user traffic. It's mainly for web filtering on every device, not for backend server traffic.
What is most valuable?
Zscalar Internet Access is for Internet security, like an Internet security gateway. I like how it runs seamlessly in the background with a single sign-on. The controls you can have on devices for Internet security are good, and it doesn't impact speed wherever you're connected. Overall, I think it's very good so far.
What needs improvement?
The solution's pricing is on the higher side. It would be better if it could be lower.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
The product is quite stable. There were some challenges with speed and performance when connected to a different region, but once they fixed the policy and routed through our region, everything worked fine.
What do I think about the scalability of the solution?
The tool should be scalable - we have many employees, and it's covering well. I can't comment on limitations for other companies with thousands of computers.
How was the initial setup?
We pushed it through policy to all computers, so we didn't need people to do it manually. You need someone overseeing it but not heavily involved or specifically dedicated. It can be handled with other workloads.
What was our ROI?
The main reason for getting the solution was for better security, not for time or management savings. It didn't decrease effort for our security team, but it improved our overall security posture.
What other advice do I have?
I like Zscaler Internet Access. We've been using it for a while, and it's working very well. However, we're still in the early stages of identifying the full solution and requirements.
I rate it a ten out of ten.
Painful Experiences with Zscaler
What do you like best about the product?
I don't see any standout feature from Zscaler after using for 2 years.
What do you dislike about the product?
- Connection is instable quite frequently, keeps disconnected and disrupt employees' normal daily work;
- Internet website categorization is incorrect, making quite a few normal business websites into the wrong category, like "Porn" etc.
- Advanced feature are super expensive for unknown reason;
- Troubleshooting takes quite long time and not being able to solve the issues.
- Internet website categorization is incorrect, making quite a few normal business websites into the wrong category, like "Porn" etc.
- Advanced feature are super expensive for unknown reason;
- Troubleshooting takes quite long time and not being able to solve the issues.
What problems is the product solving and how is that benefiting you?
Internet access management
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