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Zscaler Internet Access (ZIA)
Zscaler, Inc.External reviews
170 reviews
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External reviews are not included in the AWS star rating for the product.
Perfect Internet Access Solution with Unmatched Speed
What do you like best about the product?
I appreciate Zscaler Internet Access for its impressive speed, which significantly enhances my Internet experience. I value the consistency and performance it offers, as there is no single tool that stands out because I enjoy using all of them equally. The uniform value across all features makes the overall experience enjoyable, contributing positively to my day-to-day Internet activities. This satisfaction is reflected in my willingness to confidently rate the service a perfect 10 out of 10, indicating that I am very likely to recommend Zscaler Internet Access to friends and colleagues.
What do you dislike about the product?
I like everything about it though I have never used it
What problems is the product solving and how is that benefiting you?
I find Zscaler Internet Access solves the problem of accessing the Internet, and I appreciate the speed it provides.
Visibility and cloud-based protection have improved our security portfolio and support our customers everywhere
What is our primary use case?
What is most valuable?
Zscaler Internet Access gives visibility, which is important to have. The fact that it is usable everywhere is a significant advantage. The product is easy to use. You only have to do the rollout of the client and then it runs by itself. It is a well-made, well-engineered product.
What needs improvement?
There is room to give more possibility to customer onboarding to the partners. Currently, you always have to get technical help from Zscaler Internet Access itself to set up a tenant.
For how long have I used the solution?
We have been using it for coming up to one year now.
What do I think about the stability of the solution?
Zscaler Internet Access is really very good. I would give them a nine.
What do I think about the scalability of the solution?
It depends on Zscaler Internet Access what their focus is in the future. If they still want to grow, then they have to get more open-minded for smaller companies. With the pricing structure that they currently have, it is only for big customers.
How are customer service and support?
Zscaler Internet Access customer service is really very good. I would give them a nine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
There is something coming up from Microsoft that is really cheap. Also, 40Sase is a solution that could be used as an alternative. There are many new offerings coming from old firewalls vendors waking up this marketplace. Zscaler Internet Access has to take care that they do not lose their position.
How was the initial setup?
It is really very easy. You only have to do the rollout of the client and then it runs by itself.
What's my experience with pricing, setup cost, and licensing?
It is only for big companies currently and they only focus on that. That is one of the problems to get into the market. Of course, it is an expensive product.
Which other solutions did I evaluate?
There is something coming up from Microsoft that is really cheap. Also, 40Sase is a solution that could be used as an alternative. There are many new offerings coming from old firewalls vendors waking up this marketplace.
What other advice do I have?
We already have complementary solutions that we are using. We are using the partnership program. I have been in the security field for around 30 years, coming from the network perimeter security area. I moved to the security part and there I am a product owner from Zscaler Internet Access. I would not think it is for smaller companies, but it is currently coming from the other side. It is coming more from the traditional firewalling side and going more and more into the cloud area. It is difficult to provide a deep view on that. I know it only from the traditional firewall area and there you had to deal with all these appliances. I gave this review a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Frustrating Setup and Slow Performance
What do you like best about the product?
I did not choose Zscaler, it was picked by my IT Department and I don't like that I have to use it
What do you dislike about the product?
I find that Zscaler Internet Access significantly hinders my productivity due to its slow performance. Particularly frustrating is the delay in internet access when starting my computer or waking it from sleep mode. I often have to wait up to five minutes for Zscaler to activate, which interrupts my workflow, especially when beginning my day or returning from breaks. Additionally, the initial setup process was not straightforward, as many in my organization still struggle with it being fully operational, which disrupts routine tasks.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access enhances organizational security by preventing access to dangerous and distracting websites, ensuring safer and more focused internet use.
Secure Web Traffic with Minor Hiccups
What do you like best about the product?
I use Zscaler Internet Access primarily to secure and control internet traffic, and I've noticed significant benefits in eliminating security risks from web and cloud traffic. I love its cloud-native security that doesn't compromise on performance, which is crucial for maintaining efficiency. The Secure Web Gateway and Cloud Firewall are specific features that I value the most, as they provide robust security without hindering the internet access. The initial setup was great and smooth for my team, which speaks volumes about its user-friendly deployment. We switched from Cisco Umbrella to Zscaler Internet Access because it offers more benefits, and I am highly satisfied, as evident by my willingness to recommend it with a perfect score of 10.
What do you dislike about the product?
I find SSL inspection with Zscaler Internet Access to be quite complex, specifically regarding certificate deployment and trust issues. Additionally, there are occasional latency or performance issues that can disrupt the smooth functioning of the service.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to eliminate security risks from web and cloud traffic, achieving cloud-native security with no performance trade-offs.
Effortless and User-Friendly Business Software
What do you like best about the product?
Zscaler Internet Access have Easy to Use, Easy of imlementation and frequency of use Business Software, I'm working as hospitality industry and we are using ZOOM software of Zscaler Internet Access which is best and Easy of integration and have alot of number of features
What do you dislike about the product?
Zscaler Internet Access needs to be work on customer support because some time we are getting reply very late from Zscaler Internet Access. Overall our experience is very good
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access Solves problems like Latency, Operational Complexity and Security Gaps by providing a Cloud base Zero trust Security Model that protect Our workload from threats and its very help full for us
Effortless Cloud Security, Perfect for User Management
What do you like best about the product?
I love that Zscaler Internet Access is cloud-based, eliminating the need for a VPN tunnel. This feature simplifies our operations considerably, as it allows for seamless internet access monitoring and management without additional infrastructure. I appreciate how effectively it prevents access to malicious sites and ensures that only legitimate sites are accessible, enhancing our security posture. The IP-based signature feature and the ability to manage sites as trusted hosts greatly secure user traffic, making it less problematic for users. Additionally, I find the solution's capacity to manage and monitor user access across devices through features like MDM to be extremely valuable, despite a few challenges with it. The initial setup of Zscaler Internet Access was very easy, which made the transition smoother and more efficient. Overall, these capabilities contribute immensely to our organization's ability to safeguard internet usage and manage devices effortlessly.
What do you dislike about the product?
I have faced problems related to the mobile device management (MDM) within Zscaler Internet Access. The app control feature in particular seems to have challenges. It seems like the MDM functionality isn't as robust or user-friendly as I need.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to manage internet access, preventing malicious sites, securing user traffic without VPN, managing devices centrally, and accessing only legitimate sites effectively.
Easy Cloud Security and Smooth Performance, But Room for Improvement
What do you like best about the product?
Zscaler Internet Access simplifies cloud security and makes it highly effective. It protects users, updates itself automatically, and the dashboard makes monitoring incredibly easy. Performance stays smooth while maintaining network security, which I find impressive.
What do you dislike about the product?
Zscaler Internet Access simplifies cloud security while delivering strong protection. It safeguards users no matter where they are, updates itself automatically, and features a dashboard that makes monitoring straightforward. The network stays secure without sacrificing smooth performance.
What problems is the product solving and how is that benefiting you?
Zscaler Internet Access keeps my internet experience secure by blocking viruses, phishing attempts, and other online threats. No matter where I am, it continues to protect me, allowing me to use the web and cloud applications with confidence. Additionally, it simplifies security management and helps IT save time.
Robust Security with Setup Challenges
What do you like best about the product?
I love using Zscaler Internet Access because it is cloud-native and provides an easy internet access solution. The implementation of zero trust security principles really stands out to me, and it makes me feel secure while working online. It effectively protects me and my data, ensuring a safe endpoint experience. Additionally, it excels in safeguarding my remote workflow by keeping me secure from unprotected and untrustworthy websites, such as those only using HTTP. This service is also instrumental in compliance and data leakage protection, which is crucial for my work. The aspect of having protection everywhere is incredibly valuable, as it provides a sense of security no matter where I am working.
What do you dislike about the product?
The initial setup of Zscaler Internet Access is a bit complicated for beginners, indicating a need for a more user-friendly initial setup process. Additionally, there are latency issues experienced over certain regions, which can affect the performance, especially when used with teams. This can lead to complaints from team members about the latency in service.
What problems is the product solving and how is that benefiting you?
I use Zscaler Internet Access to secure remote workflows, protect against unsafe websites, and ensure data compliance while benefiting from its cloud-native, zero trust security model.
Robust Security and Performance with Cloud Convenience
What do you like best about the product?
1.Zscaler provides a robust zero trust architecture and ensuringaccess to applicationwothout exposing the network .
2.no need for on prem hardware
3.eash to set up user based or app based policy.
4.fast and reliable connection
2.no need for on prem hardware
3.eash to set up user based or app based policy.
4.fast and reliable connection
What do you dislike about the product?
Configuring advanced policy can be challenging for new users.
Diagnosing issues sometimes requires deep technical knowledge .
Prick.g can be high for smaller organization .
Diagnosing issues sometimes requires deep technical knowledge .
Prick.g can be high for smaller organization .
What problems is the product solving and how is that benefiting you?
1.improved security , no direct network exposure, every connection is inspected .
2.faster access to appswithouts VPN bottlenecks.
3.No hardware maintenance policy managed centrally.
4.Easir to meet regulatory requirements for financial data protection .
2.faster access to appswithouts VPN bottlenecks.
3.No hardware maintenance policy managed centrally.
4.Easir to meet regulatory requirements for financial data protection .
Effortless Security and Seamless Access for Hybrid Work
What do you like best about the product?
In my case, it has been beneficial because my work is hybrid, connecting daily from different locations, so having a solution that gives me security and reliable access to company resources without depending on a traditional VPN has been a huge improvement. Its constant, daily operation runs in the background, so I don't have to worry about activating it or checking if my connection is secure. All traffic passes through the Zscaler cloud, which allows for content filtering, threat detection, and centralized application of security policies. Its ease of use has always been my favorite aspect, and while their customer service isn't the fastest to respond, they are friendly and very helpful.
What do you dislike about the product?
Although the security is excellent, the level of control is sometimes very restrictive, and some websites or services are blocked without a clear explanation. Sometimes, you have to go through several steps to request an exception.
What problems is the product solving and how is that benefiting you?
Undoubtedly, the greatest benefit has been the constant security and not having to deal with malware issues or hacking attempts. I'm protected no matter where I connect from—at the office, at home, or on a public network. I no longer have to worry about activating a VPN or verifying if my connection is secure; Zscaler takes care of that automatically.
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