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Very nice alerting paltform
What do you like best about the product?
Been able to setup custom alerts and especially the api customization.
What do you dislike about the product?
Dont like getting alerts in general, however if need to get alerts, the platform make it very customizable..
What problems is the product solving and how is that benefiting you?
Off hours alerts.
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Good On Call software
What do you like best about the product?
Easily configurable.
Allows testing the different alarms.
The schedule can be exported to Google calendar.
Allows testing the different alarms.
The schedule can be exported to Google calendar.
What do you dislike about the product?
The "schedule" in the Android app only shows the schedule for the day, cannot see future dates/calendar. Really annoying.
What problems is the product solving and how is that benefiting you?
On Call schedule for software systems.
Excellent app fro alerts
What do you like best about the product?
I've not seen any other app meeting all my needs for alerting/ paging
What do you dislike about the product?
Cannot think of anything as of now. Using further may show some cons
What problems is the product solving and how is that benefiting you?
Centralized app for all alerting needs
Easy to use
What do you like best about the product?
I like that it’s extremely user friendly and easy to use. The UI is easy to read and the notifications are customizable so that I’m not bothered at all hours.
What do you dislike about the product?
I dislike occasionally the ramp up period. Using it now is easy but the first few times it was not so navigable to me
What problems is the product solving and how is that benefiting you?
Users and how they interact with our platform. We’ve seen what times and which options our users choose to interact with
PagerDuty review
What do you like best about the product?
The instant nature of it and the different channels I can get my notifications on.
What do you dislike about the product?
I would like to get the push notification before the phone call
What problems is the product solving and how is that benefiting you?
We monitor our apps and have different schedules and escalations tiers. This has made the response faster and more reliable
Recommendations to others considering the product:
Anyone with critical running software should at least consider the idea of implementing pagerduty. It's ease of mind when not needed and really effective when needed.
Amazingly useful tool to handle emergency broadcasts
What do you like best about the product?
Pagerduty allows you to divide people into separate groups, so that if the severity incident is something related to a specific group, it is not necessary to trigger it for everyone. It also allows for escalation and "on-call" duties per week - this is extremely useful, as nowadays our helpdesk team does not even need to call us personally, since Pagerduty handles everything on its own and always knows who's on call.
What do you dislike about the product?
I don't think this is entirely related to Pager Duty in itself, but to our own current infrastructure. The alert emails seem to be sent out to everyone (included the pager duty account, which triggers pager duty in itself). Thus, any subsequent email in the email chain may end up creating a different alert for pager duty.
What problems is the product solving and how is that benefiting you?
Our company provides a high availability solution for our customer. Pager Duty allows us to get all necessary hands as quickly as possible whenever an issue arises. This has also leveraged our helpdesk team's need to call development, DBA, etc, on their own, as they may sometimes not know entirely who's on call. Triggering an alert on pager duty is more than enough.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.
Recommendations to others considering the product:
Set everything up correctly from the start! Consider the type of alerts you need. For myself, it is extremely useful to set ALL alerts (SMS, Calls, Email), as it may be easier for me to look at my phone if everything's going haywire.
Great Platform for Support Channel Management
What do you like best about the product?
The rule customization is very robust. I like the ability to set different settings by user and by contact channel. The ability to customize your contact management by text, phone call, email. etc. is very powerful
What do you dislike about the product?
The on-call timeline could be better designed. I would prefer to see some sort of calendar view over the current vertical timeline.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to manage on-call support schedules and manage outreach strategy during outage incidents.
We are seeing efficiency gains from multiple perspectives. Quicker first response time, streamlined communication between channels and less time spent managing support schedules.
We are seeing efficiency gains from multiple perspectives. Quicker first response time, streamlined communication between channels and less time spent managing support schedules.
Best on call pager ever
What do you like best about the product?
I love all the features , especially the depth of the problem , I have tried using opsgenie and it isnt as efficient as pagerduty. I loved the extra customization
What do you dislike about the product?
Sometimes can be a bit messy with the overlay
What problems is the product solving and how is that benefiting you?
Paging and incident management is very important and with pager duty the task is almost done very effectively.
Great for teams that have an On-Call Schedule
What do you like best about the product?
Makes it easy to implement escalation and on-call policies and rotations.
What do you dislike about the product?
Doesn't provided great support for trading on-call shifts with someone if you're going to be one vacation. Can be done, but it's not super straight forward.
What problems is the product solving and how is that benefiting you?
Peace of mind knowing that if we have an incident that the correct people will be notified and we can get the issue resolved quickly.
Recommendations to others considering the product:
Make sure that your Pager Duty configuration and policies reflect how your team actually works or you'll get little value from the tool.
Senior Analyst
What do you like best about the product?
It has helped us poke holes in our pipeline, finding places where we have needed to bulk up our code and discuss issues as a team.
What do you dislike about the product?
Level of control when it comes to notifications was a bit difficult, especially in congruence with our airflow processes, but it was figured out.
What problems is the product solving and how is that benefiting you?
Our pipeline serves our app, so it is important that our processes do not fail. The problem it solved was raising good points of discussion and making accountability organized.
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