Sold by: PagerDutyÂ
Deployed on AWS
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
4.5
Overview
High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption -and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.
PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.
AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.
Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.
Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.
Custom Private Offer We can create a custom offer tailored to your needs. Please contact us at aws-sales@pagerduty.comÂ
Highlights
- Incident Response - Manage incidents end-to-end
- Process Automation - Automate and delegate business and IT processes
- AIOps - Maximize IT capacity with fewer incidents and faster resolution
Details
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Delivery method
Deployed on AWS
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AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Professional | On-call and incident response for growing teams | $252.00 |
Business | Streamlined incident response for the enterprise | $492.00 |
CustomerServProfessional | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $252.00 |
CustomerService Business | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $492.00 |
Runbook Automation | Automate manual procedures in runbooks | $1,500.00 |
Automation Actions | Add-on: Automate steps to diagnose & remediate incidents | $240.00 |
Live Call Routing | Add-on: For on-call schedules & escalations (by line) | $1,890.00 |
Runbook Auto Job Runner | Add-on: For Runbook Automation | $750.00 |
Stakeholder Users | Bundle of 50 Stakeholder users | $1,800.00 |
PagerDuty Status Pages | 1000 User Pack | $1,068.00 |
Dimension | Cost/unit |
|---|---|
Additional events over contracted value | $0.06 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By PagerDuty
By SolarWinds
By BMC Software
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10
In Agile Lifecycle Management, IT Business Management, ML Solutions
Top
25
In Log Analysis
Top
50
In ELT/ETL
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Event Detection and Diagnosis
Advanced machine learning-powered system that automatically detects and diagnoses disruptive events across digital operations
Incident Response Automation
Comprehensive incident management framework that orchestrates end-to-end response with intelligent team mobilization and escalation
Integration Ecosystem
Extensive integration support with over 700 integrations, including native AWS service connections like CloudWatch, GuardDuty, and EventBridge
Runbook Automation
Managed cloud service enabling DevOps teams to create, delegate, and automate operational tasks and workflows across IT and development processes
AIOps Noise Reduction
Machine learning-driven alert management system capable of reducing operational noise by up to 98% through adaptive learning and context-aware filtering
Observability Platform
Unified monitoring solution for cloud-native and custom web applications across multiple technology domains
Machine Learning Integration
AIOps-enhanced platform with machine learning capabilities to simplify management of distributed environments and reduce alert noise
Infrastructure Monitoring
Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences with service relationship views and dependency mapping
Open Source Compatibility
Support for open-source frameworks, container technologies, and extensive third-party integration capabilities
Automated Instrumentation
Automated dependency mapping and instrumentation with quick installation and deployment process
Service Orchestration
Simplifies application and data workflow orchestration with comprehensive build, definition, scheduling, management, and monitoring capabilities
Asset Discovery
Market-leading IT asset discovery and dependency mapping solution with dynamic updates and visual representation of business services
Observability and AIOps
Fully integrated cloud-native solution for hybrid-cloud environments using third-party data integration and root cause analysis
Continuous Resource Optimization
Uses predictive analytics to manage and optimize IT resources across Pods, Kubernetes, microservices, containers, and multi-cloud services
IoT Data Management
Collects, aggregates, and analyzes operational technology data at the edge, combining IT and OT data for comprehensive system monitoring
Standard contract
No
No
No
Customer reviews
Ajaykumar Gupta
Automated alerts have improved incident response in banking operations but calling notifications still need refinement
Reviewed on Nov 27, 2025
Review from a verified AWS customer
What is our primary use case?
My main use case for PagerDuty Operations Cloud is to set up alerts for any failures, such as when one server is down, a particular service is down, or when APIs are not responding due to technical issues, with PagerDuty triggering an alert and also calling my personal mobile number to notify me about the issue, allowing me to acknowledge that I am looking into it and take necessary actions. I can give an example of a situation where PagerDuty Operations Cloud helped us handle an incident, such as when our payment system was about to go down. During that time, we usually monitor the system manually, but there are incidents where an automated system works more efficiently than a human. PagerDuty Operations Cloud identified the issue first by alerting us that something went wrong with the servers or services, which enabled us to contact the DevOps and Dev team to identify the exact issue in our banking app, highlighting how helpful PagerDuty Operations Cloud has been from the beginning. PagerDuty Operations Cloud is very helpful for monitoring purposes, allowing us to set up multiple alerting methods such as SMS alerting, email alerting, and call alerting, all of which we commonly use, proving its usefulness across various banking services, with teams including Dev, DevOps, and SecOps relying on it heavily.
What is most valuable?
The best features of PagerDuty Operations Cloud include the SMS and call alerting functions, which I find very beneficial compared to other tools I have used, such as Coral Logics and Sumo Logic, which primarily focus on email alerting. PagerDuty Operations Cloud goes a level beyond by notifying users through SMS and calls, allowing us to tag the concerned teams to address specific issues promptly. In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes. PagerDuty Operations Cloud has positively impacted our organization by ensuring that our banking applications, which operate 24/7, remain functional and efficient, contributing to better service availability.
What needs improvement?
I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming. Once a user acknowledges the alert, it may be unnecessary to continue calling again and again, as it distracts from their work on resolving the issue. That is the only improvement I can suggest regarding the calling aspect of PagerDuty Operations Cloud.
For how long have I used the solution?
I have been working in my current field for around three or more years.
What do I think about the stability of the solution?
PagerDuty Operations Cloud is stable and provides accurate information.
What do I think about the scalability of the solution?
The scalability of PagerDuty Operations Cloud is very good, and it can handle increasing traffic as our organization expands without any issues.
How are customer service and support?
I have not needed to contact the customer support of PagerDuty Operations Cloud, as they provided thorough knowledge transfer once they handed over the services, and since then we have not encountered issues requiring support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
PagerDuty Operations Cloud was our first client for an alert-based system, as it was part of a pilot project started around three years ago, and we did not use any other solutions before it.
What was our ROI?
PagerDuty Operations Cloud helps us reduce downtime and identify which systems have issues since it is not feasible to manually monitor everything. The automated system efficiently monitors the infrastructure and notifies us about problems, benefiting both our customers and the bank's reputation.
What's my experience with pricing, setup cost, and licensing?
I do not have any information regarding the pricing, setup cost, or licensing, as those details are managed by the organizational leadership.
Which other solutions did I evaluate?
We did not evaluate other options and directly chose PagerDuty Operations Cloud for our needs.
What other advice do I have?
I advise companies in the FinTech and banking sectors to consider using the alert-based system of PagerDuty Operations Cloud for their projects because digital services are becoming more prevalent across various sectors, and this system can enhance business operations by reducing incidents of system downtime and failures. My relationship with PagerDuty is strictly that of a customer utilizing their product for our business needs. I have covered multiple aspects of PagerDuty Operations Cloud in our discussion. My overall rating for this product is 7 out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Information Technology and Services
Reliable Incident Alerts and Seamless Team Coordination
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
PagerDuty makes incident alerts fast and reliable. It sends the right notifications at the right time and keeps our team organized. The on-call schedules are easy to manage, and the mobile app helps us respond quickly. It reduces downtime and makes our work smoother.
What do you dislike about the product?
PagerDuty can feel noisy at times when alerts are not filtered well. Some settings are a bit complex for new users. The pricing is also on the higher side for small teams. Overall, it works well but could be simpler and more cost-friendly.
What problems is the product solving and how is that benefiting you?
PagerDuty helps us catch issues immediately with fast and reliable alerting. It brings all alerts into one place, so we don’t miss anything important. It also makes on-call management easy, ensuring the right person gets notified at the right time. This reduces downtime, helps us respond faster, and keeps our systems running smoothly.
Information Technology and Services
Empowers Incident Management with Reliable Alerts and Seamless Collaboration
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
I really appreciate how PagerDuty provides comprehensive visibility and control over our incident management process. Its real-time alerting is both reliable and quick, ensuring that the appropriate team members are notified instantly and without unnecessary distractions. The user-friendly dashboards, efficient on-call scheduling, and smooth integrations with our monitoring tools make it straightforward for teams to work together during incidents. Overall, PagerDuty enables us to respond more quickly, stay organized, and maintain high service uptime with minimal effort.
What do you dislike about the product?
One thing I dislike about PagerDuty is that the interface can feel a bit overwhelming at times, especially when navigating deeper configuration settings or managing complex on-call schedules. Some customization options also require extra steps, which adds to the learning curve for new users. Additionally, alert noise can build up quickly if not fine-tuned properly, making the initial setup a bit time-consuming. While the platform is powerful, simplifying certain workflows would make the overall experience even better.
What problems is the product solving and how is that benefiting you?
PagerDuty has significantly improved our incident response process by making sure that critical issues are quickly identified and escalated to the appropriate teams. This has led to faster response times, less confusion during outages, and smoother on-call rotations without the need for manual coordination. Thanks to its real-time insights, automated workflows, and integrations, we can take a more proactive approach, stop minor problems from escalating, and provide more reliable services to our users.
Ritesh S.
Real-Time Alerts and Seamless Integrations Boost Incident Response
Reviewed on Nov 10, 2025
Review provided by G2
What do you like best about the product?
Real-time alerting provides immediate notifications for critical incidents, which helps reduce response times. The escalation policies ensure that if one engineer does not respond, the incident is automatically escalated to the next person, preventing incidents from being overlooked. On-call scheduling is straightforward, making it easy to manage rotation schedules and distribute on-call duties among team members. The integration capability is strong, as it works seamlessly with monitoring tools, ticketing systems, Slack, Teams, and various automation platforms. Incident timeline visibility is excellent, offering a clear view of the sequence of events, including who acknowledged the incident and what actions were taken. This setup helps reduce MTTR, as teams can respond more quickly and in a coordinated manner, leading to less downtime overall. Mobile app support is also available, allowing users to acknowledge and respond to incidents directly from their phones when they are away from their desks.
What do you dislike about the product?
Alert fatigue can be an issue, as the system sometimes generates an excessive number of alerts, many of which are not critical. This can make it harder to maintain focus and respond with the necessary urgency. Additionally, there is a lot of noise from duplicate or repeated alarms—if thresholds or integrations are not properly configured, the same problem may trigger multiple alerts, which can be distracting. The pressure of being on-call is also significant; during particularly busy periods, the constant stream of notifications can be stressful and negatively affect work-life balance. Configuring escalation chains, routing rules, and service dependencies can be complex, especially for new users, and is not always intuitive. Finally, the alerts themselves sometimes lack sufficient context, so you often have to consult monitoring tools or logs to get the full details, as the PagerDuty notification alone is frequently insufficient for diagnosis.
What problems is the product solving and how is that benefiting you?
PagerDuty addresses the issue of delayed incident response and the absence of a clear escalation process during critical network or service outages. By consolidating alerts from various monitoring tools into a single platform, it ensures that the appropriate engineer is notified right away. If the initial responder does not act, the system automatically escalates the alert to the next on-call team member, preventing incidents from being overlooked.
For me and our NOC, this results in faster response times, which helps minimize service downtime. The clear on-call structure eliminates confusion about who should take action, while real-time incident visibility makes it easier to monitor progress. With less need for manual coordination, the platform efficiently manages alerting and escalation. It also assists in distinguishing between critical and informational alerts, helping us focus on the most urgent issues.
For me and our NOC, this results in faster response times, which helps minimize service downtime. The clear on-call structure eliminates confusion about who should take action, while real-time incident visibility makes it easier to monitor progress. With less need for manual coordination, the platform efficiently manages alerting and escalation. It also assists in distinguishing between critical and informational alerts, helping us focus on the most urgent issues.
anan H.
Seamless Incident Management with Powerful Integrations
Reviewed on Nov 06, 2025
Review provided by G2
What do you like best about the product?
PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies
integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows
can manage multiple teams, services, and global operations
the mobile app and remote acknowledgement/resolution functionality are called out as strong points
integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows
can manage multiple teams, services, and global operations
the mobile app and remote acknowledgement/resolution functionality are called out as strong points
What do you dislike about the product?
- maybe new AI/automated workflows or automatic post-mortem functionality
- pricing is high relative to perceived value, especially for smaller orgs
- pricing is high relative to perceived value, especially for smaller orgs
What problems is the product solving and how is that benefiting you?
it helps prevent critical alerts from being missed by routing monitoring or event tool signals into a structured oncall system where the right person is notified with escalation until someone responds