External reviews
External reviews are not included in the AWS star rating for the product.
Easy, sipmle, works
What do you like best about the product?
Easy to setup and use. Integrates with other business tools for most productivity
What do you dislike about the product?
The flow of ticketing could be a bit more straightforward and intuitive
What problems is the product solving and how is that benefiting you?
Solving the on-call availability where support can be reached by multiple means all through one interface. Realized that it can easily be done with PagerDuty.
- Leave a Comment |
- Mark review as helpful
Incident Management done right with little rough edges around user experience
What do you like best about the product?
I really like the documentation which appears next to each setup process and various guides on incident management.
What do you dislike about the product?
I am currently part of multiple team setup and It is not easy to navigate between multiple team's services.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.
What problems is the product solving and how is that benefiting you?
We are trying to formalize process of incident management reporting and on call schedules among team members. We have now setup the on call schedules enabled teams to setup their own incident management policy.
Very powerful and easy to use
What do you like best about the product?
I like the ease of use to change my alerts methods (email, push, etc)
What do you dislike about the product?
The layered schedule interface is a little bit confusing... But in the end I managed to do it.
What problems is the product solving and how is that benefiting you?
Our CI/CD is monitored with zabbix. Pagerduty helps us in informing us when the service is down.
Recommendations to others considering the product:
Very powerful tool!
Great collaboration tool for bugs
What do you like best about the product?
The alerts to phone and app are the most beneficial
What do you dislike about the product?
Scheduling backups are cumbersome as there is only a way via workarounds
What problems is the product solving and how is that benefiting you?
Any site outages. 100% visibility once an issue arises
Solid notification tool
What do you like best about the product?
The ability to provide different groups and allow users to adjust their preferred notification.
What do you dislike about the product?
Small issues but I dislike that the schedule display in alphabetical order. i.e. backup engineer comes before primary engineer. I'd like to see it were you could adjust the order and I would expect that change would be for everyone's view (I wouldn't want everyone to need to make that change)
What problems is the product solving and how is that benefiting you?
Off out support notification and progressive escalations.
Managing Alert in Proper Manner
What do you like best about the product?
1. SMS,Mail,Voice Notification for Incident.
2.Tracking of each individual who attend call who not attend .
3. Excellent Platform to manage escalations metrics.
4. Reduction in downtime.
5. Teams are able to be more responsive for outages
2.Tracking of each individual who attend call who not attend .
3. Excellent Platform to manage escalations metrics.
4. Reduction in downtime.
5. Teams are able to be more responsive for outages
What do you dislike about the product?
1. Backed API supportive documents needs to be revamped.
2. Output of each API is in standard format not like currently we had separate response for each api..
3. Support should be available 24X7 not getting response in IST as of now.
4. Old API should works if any new version introduced
2. Output of each API is in standard format not like currently we had separate response for each api..
3. Support should be available 24X7 not getting response in IST as of now.
4. Old API should works if any new version introduced
What problems is the product solving and how is that benefiting you?
1.To reduce downtime.
2. All issue can be resolved in minimum TAT.
3. Most important thing it allow us to achieve high SLA
2. All issue can be resolved in minimum TAT.
3. Most important thing it allow us to achieve high SLA
Recommendations to others considering the product:
API documentation must need to revamped.
Proactive alerts
What do you like best about the product?
alert system, graphics of chart, easy to implement, dept monitoring
What do you dislike about the product?
charges are high. If possible to reduce the cost then it would be good for startup company
What problems is the product solving and how is that benefiting you?
our all environment like dev qa production are heavily depend on PagerDuty
We are using PagerDuty, because of this we have an eye on our servers all the time.
What do you like best about the product?
We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.
What do you dislike about the product?
I couldn't find any issue with PagerDuty.
What problems is the product solving and how is that benefiting you?
We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.
Recommendations to others considering the product:
PagerDuty is good tool, that you can use to monitor things. We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.
Technical Integration Lead
What do you like best about the product?
Convenience of multiple platform support.
What do you dislike about the product?
Like any powerful tool, the complexity entails a significant learning curve.
What problems is the product solving and how is that benefiting you?
Metrics for service performance.
Most reliable alert application
What do you like best about the product?
It notifies immediately and improves our process.
What do you dislike about the product?
None so far. I haven't experienced anything so far.
What problems is the product solving and how is that benefiting you?
our Priority 1 problems. It instantly alerts us when an P1 occur
Recommendations to others considering the product:
Absoloutly perfect for operations team. A must try application.
showing 731 - 740