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My experience using PagerDuty
What do you like best about the product?
I love the amount of stuff that pagerduty can do. I like the scheduling, being able to edit it very easily. What I like most is the live chat. Very informative, kind, and quick response time.
What do you dislike about the product?
I think the layout could be a little more user friendly. It seemed like I had to investigate too much in order to find things that I needed.
What problems is the product solving and how is that benefiting you?
I am currently using it for debugging. The benefit is that I can link it to our chat channel, and be instantly notified if something is going wrong so that I can fix it promptly.
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Love PagerDuty
What do you like best about the product?
PagerDuty is customizable which is perfect for our environment.
What do you dislike about the product?
I dislike that we don't utilize all the different modes.
What problems is the product solving and how is that benefiting you?
We use PagerDuty for our after hours "on-call" duties. This allows us to be on top of incidents and get the correct people responding quicker than a call tree or other options.
Assigning incidents to right people at right time
What do you like best about the product?
A powerful alerting mechanism helps quickly connect security incidents and outages to right people.
I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.
I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.
What do you dislike about the product?
In the case where a person answers "Acknowledged", I would like it to have an easier way to temporarily turn off repeated alerts.
What problems is the product solving and how is that benefiting you?
We are in cloud services business. Any application and/or cloud service that is down for a long time can cause customers and revenue loss. So PagerDuty is a too important tool to us.
Consolidated Incident Resolution
What do you like best about the product?
Pager Duty has a plethora of built-in plugins that have made integration a breeze.
What do you dislike about the product?
There is a learning curve when it comes to creating the desired state of alerting, calling, email, text and app notifications. In the first few months, it can tend to be a bit overwhelming until the alerting components are reigned in.
What problems is the product solving and how is that benefiting you?
By far the greatest benefit from PagerDuty has been the ability to consolidate a majority of our alerting tools to one software. The incident resolution tool is excellent for providing transparency across teams.
PagerDuty is reliable, albeit slightly convoluted at times.
What do you like best about the product?
After using PagerDuty at multiple companies for several years, I can honestly say I don't believe I've ever experienced a missed notification. It's quite reliable, and the having the API is extremely useful.
What do you dislike about the product?
The way the schedules / services / escalation policies / etc is structured can be a little convoluted at times, and sometimes results in the need for rather complex configurations to accomplish some fairly common schedules. The API also returns unexpected results, for instance setting certain constraints (escalation policy for example) will return results from other escalations as well, and I'm not entirely sure what is going on. I end up doing more filtering on the client end, which I think shouldn't be necessary.
What problems is the product solving and how is that benefiting you?
Obviously service outage notifications. Also with use of the API we are able to get good data on our outage metrics.
Recommendations to others considering the product:
Setup and configuration can take some time, especially if you have large numbers of teams, any sort of complex schedules, etc. If you rely heavily on API use, it is there and fully featured, but the caveats are query constraints sometimes don't constrain as much as one would hope / expect, so just be aware when working with the API. Overall though, very solid service, and in my person experience of over 5 years as a customer, it's been extremely reliable. I've relied on it for notifications of problems with live production services, and it's never failed to deliver a notification, never had any issues in that area at all. In my opinion, the reliability of notification is the thing that makes this service the only one to use if you have a serious production service for which you can NOT afford to miss a page.
Very effective notifications
What do you like best about the product?
Tiered level notifications which work for escalations when first level does nto respond
What do you dislike about the product?
Not much to complain about, wold be nice to have one more level of escalation
What problems is the product solving and how is that benefiting you?
Mostly Oncall
Recommendations to others considering the product:
Highly recommend it over other commercial products
Solid and reliable
What do you like best about the product?
pagerduty is super easy to use. When an incident happens, I get a text message and I can quickly respond to the message. It integrates with most tools I use so I can get notification in one place.
What do you dislike about the product?
pagerduty is a solid product. I dont have anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
I get text alerts when an incident happens in cloudwatch or newRelic
Recommendations to others considering the product:
verify that your monitoring tool integrates with pagerDuty (it probably does)
It has been a great experience so far
What do you like best about the product?
The reminders of in and out of pager. I'm absentminded sometimes, so I forget about next pager dutty. It helps me to be focus.
What do you dislike about the product?
The search could be a little bit more user friendly
What problems is the product solving and how is that benefiting you?
P0 bugs that arise outside of business hours
Recommendations to others considering the product:
It's a great app that could help you with the scalability of your systems and have better support for your customers
bittersweet experience
What do you like best about the product?
How is the elements sorted, is easy to me find how tu use the app.
What do you dislike about the product?
the phone calls, I can't understand the machine.
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
Is a easy solution with details to improve but very helpful.
Great service if you put time into customizing it.
What do you like best about the product?
I like that it allows you to tailor the notifications for your specific use case.
What do you dislike about the product?
I don't like how much the default settings will spam you. If you don't take the time to customize it you will basically just get bombarded with emails, texts, and slack messages.
What problems is the product solving and how is that benefiting you?
It helps with keeping track of productions processes.
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