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Easy Integration
What do you like best about the product?
Easy to integrate. Auto escalation helps to quickly resolve incidents
What do you dislike about the product?
As of now none but if needed later will let you know
What problems is the product solving and how is that benefiting you?
Auto escalation helps to quickly resolve incidents
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A great single pane of glass to map alerts to people
What do you like best about the product?
I like how easy it is to setup a call schedule. You can add multiple forms of contact so it can email or call, while also going down the line of support engineers.
What do you dislike about the product?
I dislike how clunky it is to setup services in PagerDuty. It's tedious to setup 10+ services that you want to page on.
What problems is the product solving and how is that benefiting you?
We needed to map alerts in Datadog to a list of people to notify. PagerDuty fits that need.
Rundeck user for multiple development and production tasks
What do you like best about the product?
Affords ability to provide more granular access to specific tasks than typical access control systems. For example you might need a sysadmin to be able to run a command on a specific subset of servers that requires elevated privileges but do not wish to grant them access to all services in the DC/group.
We can provide non-technical end-users a simple form with drop-down menus to choose settings and set variables for running tasks with no need to understand the underlying scripts.
We can provide non-technical end-users a simple form with drop-down menus to choose settings and set variables for running tasks with no need to understand the underlying scripts.
What do you dislike about the product?
When working with a mixed authentication environment it becomes tricky to configure ssh access/keys/passwords/etc for the same project. Sometimes there's a need to create separate projects just to simplify auth.
What problems is the product solving and how is that benefiting you?
We have the need to provide groups of users with access to only some administrative tasks without providing admin access directly to software, services and servers.
We also use Rundeck for return-to-service jobs. For example based on monitoring alarms for our monitoring systems we send a request to Rundeck to run a job to auto-remediate the issue. This has reduced the number of man-hours spent by our front-line administrators doing repetitive tasks.
We also use Rundeck for return-to-service jobs. For example based on monitoring alarms for our monitoring systems we send a request to Rundeck to run a job to auto-remediate the issue. This has reduced the number of man-hours spent by our front-line administrators doing repetitive tasks.
Recommendations to others considering the product:
If you need a tool that allows you to delegate tasks to groups in a user-friendly way or are interested in return to service automation, Rundeck is a great tool.
The Gold Standard in On-Call Alerting
What do you like best about the product?
Pagerduty is stable, feature-rich, and dependable. All of our other monitoring services have direct integrations with pagerduty, and there's great things like the ability to page through Slack or Email which are crucial for our workflows.
What do you dislike about the product?
Pagerduty's API is incredibly cryptic until you've gotten a hold of the ideas. More/better documentation could help, third-party libraries also fill in a lot of the blanks.
What problems is the product solving and how is that benefiting you?
We use PagerDuty to alert on-call engineers about incidents so that they can respond 24/7 to keep our system online. Event rollups and integrations are crucial to keeping the false-alert volume low.
Recommendations to others considering the product:
Try it, it's 100% worth it and solves our on-call alerting needs. We've not ever been impacted by an outage (though like any service, they've had some, they're short and information is quickly shared).
PagerDuty is one of the most critical pieces of our infrastructure
What do you like best about the product?
We have really appreciated the bulletproof reliability. Since PagerDuty is the last piece in the chain that alerts our staff of critical support and production issues, reliability is essential.
What do you dislike about the product?
Sometimes the UI is a bit confusing, otherwise it is super easy to use.
What problems is the product solving and how is that benefiting you?
Notify on-call support and SRE teams of critical issues.
Pager Duty Review
What do you like best about the product?
We like the cloud base service for alerting and incident management, the alert calling features, all of the integrations and escalation management.
What do you dislike about the product?
The AWS Cloudwatch integration works but when you receive a call about a say a SQS queue threshold, what the pager duty call will read back to you is the title of the monitor which typically is very cryptic.
What problems is the product solving and how is that benefiting you?
Calling the right company resources when there are system alerts.
Providing a single place to look to see incidents occurring across all of our monitoring solutions.
A low cost solution for a company our size.
Providing a single place to look to see incidents occurring across all of our monitoring solutions.
A low cost solution for a company our size.
Recommendations to others considering the product:
No brainer. Ghost Inspector should be part of everyone's monitoring stack.
Pagerduty is the glue that connects all of the moving parts in our after-hours operation.
What do you like best about the product?
Pagerduty can be configured to meet every requirement we have, and the few times I couldn't intuitively discover the options needed, support was able to resolve the issue.
What do you dislike about the product?
Setting up our schedules for the first time took a little effort, but the time invested has payed dividends.
What problems is the product solving and how is that benefiting you?
We're able to handle a variety of incoming channels, including live call routing, and get callers into the right hands quickly.
Recommendations to others considering the product:
Go for it!
Reliable and Flexible
What do you like best about the product?
Ease of integration with other services.
What do you dislike about the product?
It's likely not their fault, but SMS alerts are too expensive.
What problems is the product solving and how is that benefiting you?
App and website error alerts.
Good system for server monitoing
What do you like best about the product?
It's an excellent system with many flexible options to set up the ,monitoring rota.
What do you dislike about the product?
It's not that i dislike but it could be better if it can ask for a comment for actions to a trigger like acknowledge, resolve.
What problems is the product solving and how is that benefiting you?
It gives the flexibility of setting up alerting rules in various levels.
The core of our operational support processes
What do you like best about the product?
The flexibility of the platform to meet a variety of alerting use cases across our business.
The UX is clean and relatively easy to follow even for what is a kind of complex and feature rich system.
The ability of the system to reduce the noise for incident responders.
The simple setup of automated escalation policies.
The mobile app.
The UX is clean and relatively easy to follow even for what is a kind of complex and feature rich system.
The ability of the system to reduce the noise for incident responders.
The simple setup of automated escalation policies.
The mobile app.
What do you dislike about the product?
Not a lot to be honest - I'd like more flexibility in the Response Plays feature (one click multi-step actions you can run) to all
What problems is the product solving and how is that benefiting you?
PagerDuty lets us provide 24x7 support coverage without having the scale required to run a fully staffed 24x7 NOC. It ensures that we are on top of incidents before they are reported to us by customers, leading to increased customer satisfaction.
Recommendations to others considering the product:
Take a moment to think about event & incident flows, and the taxonomy of your services. A little bit of time upfront can save a fair bit of frustration and rework once you know more.
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