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Easy integration and good support
What do you like best about the product?
Their support team was willing and able to assist me during the setup
What do you dislike about the product?
When an incident is set to p1, but the assignment group is not associated with PD, it adds a note to the ticket that it did not create a pd ticket. This causes confusion for users that do not know pagerduty.
What problems is the product solving and how is that benefiting you?
p1 incident communication, and after hours incident communication
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PagerDuty is Great!
What do you like best about the product?
Ease of use, and a lot of built in features that make it easy to help meet your time to respond SLAs
What do you dislike about the product?
There is nothing i found to dislike, the tool works great
What problems is the product solving and how is that benefiting you?
Time To Respond for Incidents 1 through 4
DeMaro's Pager Duty Review
What do you like best about the product?
Easy to use and integrate with SN
Great Customer and Technical Service
Great Customer and Technical Service
What do you dislike about the product?
Multiple pages for same alert and critical incident
What problems is the product solving and how is that benefiting you?
Alerting offshore and on shore users when a critical incident occurs
PagerDuty
What do you like best about the product?
I like that it is gone . I moved to a new platform
What do you dislike about the product?
revolving support had about 5 CSM in 2 yrs
What problems is the product solving and how is that benefiting you?
for incident notificationn and on call support
Dropped for Twilio
What do you like best about the product?
Ease of use. The configuration of PagerDuty was much simpler than current solution
What do you dislike about the product?
It was not compatible with our other tools
What problems is the product solving and how is that benefiting you?
Escalations based of INCs and trigger conditions programmed via service desks
pagerduty for incident management
What do you like best about the product?
the seamless user integration allows us to engage the appropriate teams quickly
What do you dislike about the product?
not able to drop you into a call with a push of a button
What problems is the product solving and how is that benefiting you?
incident management has been a challenge at which pd has helped solve for us
Pagerduty is great! But their integration lacks features...
What do you like best about the product?
The fact that I just get called whenever a ticket comes in to our system that we have deemed important enough. I don't have to check my email every time a new ticket comes in after hours to see if it's important!
What do you dislike about the product?
It can take a while to configure all the applications you have, since they're all set up one at a time.
What problems is the product solving and how is that benefiting you?
People all across our IT are automatically on call on a schedule to be notified when important tickets come in to their team. ...And if they don't answer, there's always a backup person that gets notified
PagerDuty
What do you like best about the product?
Able to complete all functions inside ServiceNow ticket. No need to swivel chair between app and ticketing system.
What do you dislike about the product?
Needs better way to display on call schedules within ServiceNow.
What problems is the product solving and how is that benefiting you?
On call schedules, communication of incidents.
PagerDuty and ServiceNow Integration
What do you like best about the product?
The integration has a quick and easy way to create and manage user, schedules and allows for the automation of pages to allow the correct team to be engaged immediately and efficiently.
What do you dislike about the product?
The application has a hard time passing in values from records when created in PagerDuty and creating a corresponding incident in ServiceNow.
What problems is the product solving and how is that benefiting you?
PagerDuty allowed our on-call teams to know of incident off hours and without having to constantly manager their queues. This has simplified the after hours engagement method and reduce the number of unnecessary outreach to incorrect groups.
Easy to implement, easier to use
What do you like best about the product?
The PagerDuty add-on is very simple to get up and going and is even easier to use.
What do you dislike about the product?
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What problems is the product solving and how is that benefiting you?
Incident Alert and response. PagerDuty simplifies the alert and response process.
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